Senior Customs Operations Coordinator

£0 - £0

Job Description

Objective/Purpose of the job

The Senior Customs Operations Coordinator provides an excellent customer service experience for customers mainly handling Customs clearances required for Brexit as well as invoicing. May also include arranging shipment/deliveries and any other functions as required.

Senior Coordinator Element
· Ability to lead local team in absence of the supervisor
· Train new team members to company standards, customer service and job duties
· Provide effective communication to team members, supervisors, management and customers
· Maintain strong working knowledge of the company, it's processes/products/services
Coordinator Element

· Good knowledge of customs formalities & legislation
· Good knowledge of customs tariff
· Good knowledge of IT systems and processes used within customs clearance
· Good knowledge of the international transportation and logistics industry
· Knowledge of logistic processes
· Follow strict and time sensitive SOPs/KPIs to ensure compliance
· Work closely with internal and external customers
· Focus on customer service
· Use of Next Gen/MS office as requested
· Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
· Month end department compliance
· Cost control
· Assist branch forwarders, Supervisors and line manager where required
· Ensure all reports including internal and customer specific are completed within the deadline
· Resolve queries from customers and suppliers
· Ensure Best Practice models are adopted
· Remain in contact with customers and suppliers to maintain relationships
· To take part in customer reviews when required to build up visibility and relationships with customers.
· Assist sales and management with customer development
· Maintain clean desk policy
· Operate within companies QA system
· Any other tasks as directed by the Supervisor or line manager

Essential Education

· Educated to GCSE/O level standard or equivalent
Experience and Knowledge

· Business related experience
· Proven customer service record and experience
· Proven strong Customs clearance experience
· Proven operational experience

Necessary Technical/Functional Skills

· Thorough understanding of Customs requirements
· 5 years knowledge of the international transportation and logistics industry, in Export, Air, Sea, Road and Import operations.
Working knowledge of perishables, CITIES, health certificates
Experience of Sequoia, CNS, Destin8 preferred
· A knowledge and understanding of financials and impact on business
· A Good knowledge of IT systems and processes used in the transport sector
· Fluent in English, local language and any other languages required for smooth operation of business

Required Behavioural Competencies

· Result-oriented and driven to achieve goals and meet targets
· Problem solving skills
· Ability to read and understand an SOP
· Customer service driven
· Deep knowledge of the financial contexts the business exists within
· Profitability and result-oriented and always looking for improvement in our business processes
· Team oriented
· Quality focus.
· Flexible in approach and happy to work shifts including evenings, weekends
depending on experience plus shift allowance

This role is currently working a rotating shift pattern covering hours between 6am and 10.30pm (8 hour shifts) with Saturday working on a rota (1 in 5).

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful *