Customer Service advisor Logisitcs

£21500 - £25000

Job Description

Job Role - Customer Service Advisor Logistics

- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each and every communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Responding to all calls and emails in a timely manner and to a high standard.
- Booking on jobs.
- Assisting customers with the company website.
- Liaising with drivers.
- Giving support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers.
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.

Job Role with driving - Driver
- Learn the drivers routes.
- Able to cover drivers absences with parcel delivery and collection.
- Experience in driving vans a bonus

- Confident communication skills.
- A strong listener, who can adapt to differing needs.
- Excellent spelling and grammar.
- Computer skills.
- Clean Driving License
Job Type: Full-time
Salary: GBP21,500.00-GBP25,000.00 per year - Dependant on experience
Job Type: Full-time
· On-site parking
· Employee Assistance Programme
· Company Pensions Scheme
· Death In Service Scheme
· Monday to Friday