Great opportunity for a Sea Logistics Export Customer Care Specialist to join a well-established team in Liverpool. Get rewarded for your commitment and expertise!!
The role entails; Ensuring customers experience is a positive one each and every time they engage with the station. Focusing on improving customer satisfaction by delivering high quality services at all times. Providing a high level of forwarding and market knowledge and ensuring all requests are carried out to the pre-set service levels and standard procedures. Monitoring EXPORT customer shipments in order to provide proactive updates to customers and to problem solve. Handling customer inquiries, provision of quotations within corporate guidelines for pricing, up-selling, and follow up; field complaint calls and provide problem resolution in alignment with stakeholders. You will also liaise closely with the sales and account management teams to ensure the smooth on-boarding of new customers.
Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
Experience in Sea Logistics Export Operations
Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature.
Excellent organisational skills, strong interpersonal skills with the ability to problem solve.
In Return; excellent package and more to revealed at interview stage