If you have the aptitude to show your own initiative and have a keen eye for detail, this could be the rewarding role for you!! First Choice Staff is recruiting for an Operations Agent on behalf of a nonstop global player who offers every second of the day, quality, reliability, safety and innovation. Be part of the premier team and their great culture. This is a TTP contract with an immediate start for the successful Applicant.
Duties of this role;
Handling internal & external customer calls.
Dealing with customer enquiries, problem solving and responding to ad-hoc situations.
in accordance with company procedures.
Providing administrative and operational tasks, necessary to ensure the correct functioning of this Service Centre.
Dealing with all internal and external customers visiting the Service Centre in a professional manner.
Responding to all queries in accordance with company standards.
Managing day to day workload and seek support when required.
Represent this station in a professional and efficient manner in order to increase customer satisfaction.
Problem solving and ensuring redistribution is arranged in accordance with global standards.
Updating customer on a regular basis with the status of their shipments.
Ensure the redistribution is dealt with in accordance to global standards.
Covering the reception and dealing with return consignments.
On a daily basis, completing data entry, shipment processing & completion of various office reports
Represent the company in a professional and efficient manner at all times - Face to face, by phone and written correspondence.
Use computer systems with numerous applications to ensure work completed in accordance with company requirements.
Monday to Friday*Hours 13:00hrs-21:00hrs*Rate of Pay: GBP10.00-GBP12.00*TTP contract-PAYE*Benefits to be discussed at interview stage.
Previous experience -Administration/Customer Services
Excellent written and verbal communications skills
Great interpersonal skills
Strong IT skills
Good at establishing working relationships and developing personal contacts
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
knowledge of the express logistic field (preferred but not essential)
First Choice Staff * People make the difference in our business* Our Professionalism sets us apart from our competition*Join us and help be a part of that difference* Name it, we have got it!!*www.firstchoiceuk.com