Job Description

We are working with an established Courier organisation who have an exciting opportunity for an Operations Manager.
As the Operations Manager you will be responsible for:
· Responsible for leading the Operations team in the UK.
· Promote (lead by example) a company culture that encourages top performance and high morale.
· Working closely with MD to drive a strong team culture that focuses on delivering the ultimate customer experience.
· Extensive knowledge and experience of courier and cross border operations and be able to bring best practice models to the operation to drive efficiency and improved accuracy.
· Demonstrate a hands-on approach with the ability to be flexible and adapt in relation to all areas within the operation.
· To assist in the design and implementation of local and more strategic logistics solutions to drive growth across all regions within the network.
· Driving organisational change across the UK team/ actively involved in recruitment of new experience team members who will bring new talent and insights to broaden the current teams experience.
· Developing and supporting local and strategic supply chain solutions for clients.
· Innovating logistics solutions that drive the global strategy and assist in reaching commercial targets.
· Supporting in sales proposition to prospective and incumbent customers - building relationships with key customers to ensure full engagement across the Business.
· Ensuring on time delivery of all projects.
· Providing best practice advice.
· Identifying and aligning solutions to business needs and IT Strategy.
· Actively encouraging team personal development and driving personal growth.
· Gaining alignment and support to implement solutions across the core functional areas of the business such as finance, operations, sales, and IT.
· Manage, coach and develop a high performing team that meets and exceeds agreed objectives, delivers best practice results.
· Ensure all internal and external KPIs are met.
· Provide inspired leadership for the organisation.
Required recent industry knowledge and experience in relation to the following customs accreditations.
· AEO (Authorised Economics Operator)
· Regulations Agent - CAA knowledge
· Ensuring all legal and regulatory documents are filed and monitored complying with relevant law and regulations.
· MOU - low value bulk export License/LBVI knowledge
Essential experience.
· Strong communicator with experience in managing a diverse team of 10+ employees.
· Smooth running of a day-to-day operation.
· Outstanding communication, commercial, presentation, numerical and analytical skills.
· Flexibility to work at weekends when required for business purposes.

Salary depends on experience.

Please forward CVs to
· If you have not heard from us within 7 days, unfortunately your application has been unsuccessful.