Job Description
Logistics Operations and Customer Service Advisor
Job Role
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each and every communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Responding to all calls and emails in a timely manner and to a high standard.
- Booking on jobs.
- Assisting customers with the company website.
- Liaising with drivers.
- Giving support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers.
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
- Assisting with warehouse/
Skills
- Confident communication skills.
- A strong listener, who can adapt to differing needs.
- Excellent spelling and grammar.
- Basic computer skills.
This is a full-time position based Didcot, Oxford. Working hours are Monday to Friday from 9.00 am to 5.30 pm. Working hours may vary depending on workload and requirements of the business. The candidate will be supported in learning how to use our operating systems including pallets, courier and freight as well as our Health and Safety systems. Use of a car is an advantage or the ability to get to and from the work address.