Removals organisation just outside of Glasgow are looking for customer service advisors to respond to potential customers enquiries and guide them through our customer experience journey, ensuring full understanding of their needs and wants and matching this to our service offering.
· Answering incoming enquiries from all channels commercially reviewing them and action appropriately.
· All enquiries/quotations to be recorded on company system.
· Identification of customer buying criteria.
· Collating factors such as move date, insurance value, competition and
customer confidence in brand etc.
· Insurance sales and uplifts.
· Introduce affiliate revenue streams.
· Ensure customer information is communicated to Sales team.
· Follow up all enquiries to conclusion and maintain records
Strong customer service experience
Negotiation and communiation skills