Customer Service Executive - Supply Chain

E06357
N/A
ESSEX OFFICE
£24000 - £24000

Job Description

Customer Service Executive - Supply Chain

Key Success Indicators: Customer satisfaction as indicated by KPIs, Customer Satisfaction Survey (CSS) & other feedback mechanisms Your ability to meet deadlines Your ability to develop new, more efficient working practices The timeliness and accuracy of sales invoicing for your client(s) and timely passing of supplier invoices. The outcome of quality audits Your ability to reach other goals set by the Customer Services Manager together with the Customer Service Client Lead. Key skills for the role: Technical skills: Microsoft applications: Word, Excel, Outlook Internal business systems (e.g. FACT) Ability to update and view data within our client tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE) Soft skills: A good telephone manner Strong Customer Service mind set and approach Learning description of the role: 1) Develop a strong understanding of Customer Service Delivery in the arena of International Supply Chain Management 2) Develop strong MS Office skills - Word, Excel and Outlook. 3) Develop and in depth knowledge of systems used on the management of International Supply Chains 4) Develop a strong understanding on financial processes relating to the provision of services by 3rd party suppliers and the invoicing of our customers and how this impacts revenue and gross profit 5) Develop a good understanding of Global transport