Job Description
Import Customer Service Specialist - LCL
Prime duty is to receive bookings from customers & overseas offices & process them in our in house system for LCL shipping
Work with external service providers and maintain good relationships with them
Follow all company policies & procedures, as well as adhere to appropriate time frames to support smooth workflow within the team.
Meet all Company KPI targets and deadlines on a daily basis.
Report any potential system problems.
Always keep customers & overseas offices up to date in relation to their shipments - from collection, to vessel schedules, actual shipping and any issues or delays that arise
Documentation and invoicing.
Ensure that all charges entered are correct as per agreed tariffs and/or quotations.
Ensure any negative discrepancies are investigated and reported to your line manager immediately
Able to work well within a team and have good communication skills. Able to be flexible, approachable and understanding to satisfy customer needs, must be able to work under pressure.
Good understanding within the Freight forwarding industry. Competent with general freight forwarding requirements and procedures, big advantage if have experience relating to Ocean Imports, or LCL.