Import Coordinator Customer Service

£20000 - £22000

Job Description

Import Coordinator Customer Service
1 year Maternity cover possible perm

Import Manager International Division

Overview on the purpose of the role:

'To assist all members, clients and overseas agents by providing the best possible service and advice in a professional and timely manner'


· To process all imports
· To acknowledge receipt or paperwork with origin agent as necessary
· To calculate and / or check the destination and delivery charges
· To check any operational details with the origin agent as necessary
· To liaise with customers ensuring all necessary customs, contact, insurance and contract details are correct
· To ensure all documents are received by clearing agent in time for customs clearance / bonding container
· To liaise with customers with regard to delivery and any special requirements
· To communicate all relevant details to both overseas agents and members
· To arrange with members / sub-contractors with regard to delivery (and send them all necessary paperwork)
· Up-date computer system and files ensuring that all relevant information are correct
· To create sales invoices and approve purchase invoices for payment
· To check with the accounts department payments to be made to suppliers and for payments received from clients
· To ensure customs clearances are carefully recorded in the customs log
· To ensure all procedures and documents are in accordance with ISO and FAIM manuals