Job Description
JOB PURPOSE:
As Food and Beverage Supervisor your focus is to create positively memorable dining experiences for our guests. Through positive supervision of the F&B team, you will support the smooth running of the Food and Beverage department.
KEY ACCOUNTABILITIES:
· Providing mentoring, coaching and regular feedback to drive continuous improvements to team member performance
· Supporting with staff training on quality and service standards and leading them in providing a consistently Outstanding dining experience
· Ensuring all team members comply with legislative and safety regulations
· To promote a culture that anticipates customer needs wherever possible, and to react to these to enhance customer satisfaction
· Supporting the achievement of quality and guest satisfaction goals
· Respond positively to all guest questions, complaints and/or requests to ensure a high level of satisfaction
· Keeping your knowledge up-to-date, enabling you to make recommendations to guests
· Assisting the Food and Beverage manager with inspiring and leading the Food and Beverage team, inspiring passion and creativity and a care for the customer across the team
· Demonstrating an understanding of the need to monitor budgets and control expenses and labour costs.
PERFORMANCE MEASURES
Guest satisfaction
Metric achievement
SSG targets
Achievement of agreed personal targets and objectives.
ESSENTIAL SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
Demonstrable success in a Food and Beverage position, with experience supervising team members
A strong leader capable of motivating and influencing other to work to defined procedures and standards
Results focussed with an overwhelming desire to succeed
A passion for the Food and Beverage industry and keeping up-to-date with trends
Advanced IT skills including Excel, Word, PowerPoint.
GBP12.48 per hour
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**