Receive initial call or account instructions and arrange surveys and appointments within company KPI
Giving clients and branches information on International moves
Submission of quotations, confirmation of quotes, instruction sheets and booking of international consignments at all stages of the move
To effectively service International enquires including costing and 3rd country moves
Co-ordination with overseas agents and shipping lines and account co-ordinators
Maximise all opportunities for additional revenue or reduce costs wherever possible
This will involve working as part of a team specialising in International Relocation :
2. DUTIES & RESPONSIBILITIES:
a) To use the keyboard skills processing in order to effectively carry out many of the duties listed:
b) Use of photocopier computer
c) Receive and action incoming telephone calls.
d) Process email (gmail) received and action as required.
e) Processing customer payments and acceptance forms.
f) Scheduling appointments for sales staff.
g) Prepare quotations and instruction sheets based on sales reports and other available information.
h) Assisting management in preparing and reports.
i) Input into computer database of customers details and link up with the overall database.
j) Filing duties as required.
k) Ensure compliance of oneself with the Health and Safety at Work etc. Act 1974.
l) Any other duties as may reasonably requested by the
m) Ensure compliance of oneself with requirements of
This role will be focused on assisting the Department with Private European & Deepsea Group enquiries, reporting to the International Manager. The candidate will work as part of a team of the International team based at Surbiton HQ, to ensure prompt action is taken on all enquiries.
Duties to include:
Booking/scheduling of surveys, submission of and following up quotes, issuing instruction sheets and assigning bookings to carriers and making sure the client has a positive Bishops experience. To effectively assist in servicing all Private European & Deepsea Group enquiries on a door to door basis, through client contact and use of evolving systems. Working in partnership with European and Overseas agents and shipping lines.