Customs Manager

Our client operates worldwide and can offer a full range of services in the UK, across Europe and Internationally across all trade routes.
We are now seeking an experienced Customs Manager to head up a new department within the company.
Job Role

Manage a team to facilitate the movement of goods by Road and Sea on behalf of customers and to ensure that all Customs Activity performed by all departments within the company is to the standard for our AEO accreditation.
Audit the Customs warehouse(s) to ensure adherence with HMRC procedures and be an advisory on Customs matters for Customs warehouse Sites
Effectively manage the Customs import and export activity, to ensure adherence with HMRC procedures and clients instructions, this may include CFSP Customs function
Manage the relevant team members and provide them with direction and support in their roles.
Assist in managing the companys usage of the deferment with HMRC per calendar month, ensuring the companys limit is sufficient for the business requirements
Assist in the management for the companys usage of the Community Guarantee over a 7-day period. Ensuring the companys limit is sufficient for the business requirements.
Review monthly financial reporting.
Provide guidance and advice for clients on UK Customs operations, with potential visits to VIP clients on behalf of the company.
Provide monthly KPI reports on activity from the team
To agree SOPs and SLAs with key customers
To evaluate and monitor performance of the department
Assist in the preparation of the annual budget
Experience Required

Recognised academic qualifications within the Customs Industry
Previous experience as a Customs Manager
Key Skills

To maintain an up to date working knowledge of all HMRC and related fiscal matters.
Ability to manage an administrative and operational customs team.
Ability to work to deadlines within a pressurised environment.
Excellent knowledge of the ASM or similar Customs Operating Software used by the company
Extensive knowledge of both Import and Export HMRC Processes
Classification of goods using the HMRC Tariff
Road and Ocean freight operation procedures
Excellent customer service skills
Strong numeracy/literacy essential
Commercially minded
Highly organised with ability to work under pressure and to deadline
Problem solving & investigative skills
Presentation of Documents/Spreadsheets
Must be fully conversant with Customs applications such as CHIEF, CNS, Destin8, NCTS, NES etc and have a good understanding of ETSF warehouse processes
Flexible in regard to working hours (some weekend work may be required

Import Customs Supervisor

The Supervisor will be responsible for managing the team on a day-to-day basis, ensuring that the individuals understand their own workflow and the importance of that work flow are, but not limited to

Description

Ensuring that all clearance processes are completed in a compliant and timely manner.
The supervisor will ensure that the team work in harmony with other internal departments within the organisation and within the team itself, to ensure all parties are performing to the highest standard with a mindset that customer satisfaction is paramount, ensuring all Customs SLAs are met.
Overseeing conformance with associated Customs regimes, company policies and procedures and shall deal with non-conformance in line with those procedures. There shall be a close link to the finance department in order that compliance with our clients financial policies and facilities is maintained.


The achievement of a successful end-to-end shipping process.
Ensuring the highest standards of customer service, ensuring
Customs compliance within the team
Resolving any areas of non-compliance and solving problems in an effective and timely manner
Managing and motivating the team with effective and open communication, to ensure that they achieve their targets.
Understand and implement Company policies, procedures and practices in order to correctly manage the team and the business being operated and managed within that team
Develop strong working knowledge and relationships within the organisation - possess strong networking skills
Key Skills

Demonstrate experience within an operational Customs environment, managing International Logistics Customs documentation for at least 3 years
Demonstrate experience of managing HMRC obligations around Customs/import/export
Numerical skills essential, with excellent data handling and developing others in this area
Skilled negotiator, communicator and relationship manager when dealing will all parties involved in the import/export Customs process
Customer focused, both internally with colleagues and externally with clients
Must be fully conversant with Customs applications such as CHIEF, CNS, Destin8, NCTS, NES etc and have a good understanding of ETSF warehouse processes
Flexible to hours of work
this role requires a rota for shifts during weekend. can be orgainised to work from home weekends.