Exciting new opportunity to join one of the worlds largest and most successful Freight Forwarding companies.

This organisation provide an amazing environment for Freight Forwarding professionals to maximise their potential in the industry.

Job Title: Air Import Clerk
Hours: 4 on 4 off days (as hour shifts/no nights)
Salary: Up to GBP30k based on experience

This Air Import Clerk role will include the full range of Airfreight Import duties, with a particual focus on the Airline/Aerospace/AOG/Dry Ice urgent shipments

Liaising with overseas offices
Providing rates
Processing pre-alerts
Import customs clearance
Liaising with consignee's for clearance instructions & delivery info
Calculate storage and apply storage charges
Invoicing
Liaise with warehouses/hauliers/airlines
Customs Entries

Interested candidates must have a minimum of 2-3 years Air Import experience for a Freight Forwarding company in the UK

Cargowise experience would be an advantage in this role.

Salary is up to GBP30k based on experience.

Please send C.Vs direct to steven.pitt@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.

Job Title: Control Group Agent (Nights)
Hours: 4 on 4 off NIGHTS (12 hour shifts)
Salary: Up to GBP30k P/A based on experience

New opportunity to join this time critical Freight Forwarding agent in the capacity of a control group agent. Please note this is a permanent nights role.

Purpose of the Role:

Handle and monitor all operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live activities ensuring adherence to agreed rate structures and pricing policies.
To work collaboratively with customer service and sales to ensure maximum client satisfaction.

Main Duties:

Work as part of the daily operations of the LHR team
Managing daily email volumes in the applicable inboxes.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated operational issues in accordance with the team leads/manager
Monitor accuracy of reporting and data base information
To on a daily basis ensure compliance to all agreed company policies, procedures and pricing structures.
Provide cover for general customer service processes & procedures when required

Experience Required:

Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)

*We can only accept applications from candidate with the required stated experience for this role, if you do't hear from us your application has been unsuccessful

Job Title: Time Critical Customer Service Agent
Hours: 37.5 per week / mixed shifts / 0600-1500 / 0800-1700 / 0900-1800 / 1100-2000
Salary: GBP20k-GBP30k P/A based on experience

Purpose of the Role:

Aid and assist clients in all phases of consignment preparation for time critical shipments
Handle and monitor client activities ensuring compliance with all agreed company policies.

Main Duties:

Processing of consignment orders from clients via email, telephone and via the online booking portal, (which includes routing, classifying of service type, establishing a deadline and printing the job order)
Managing the green light approval process for consignments destined to non-EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of client emails via the shared mailboxes.
Ensure compliance with company policies and procedures.
Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
Tracking and tracing consignments and providing the client with status updates throughout transit.
Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.

Experience Required:

Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)

*We can only accept applications from canididates with the stated required experience for this role, if you don't hear from us your application has been unsuccessful.

We are looking for an enthusiastic FREIGHT individual who is highly organised and can meet tight deadlines. Excellent communication and someone driven to providing a high level of customer service. The main focus of this role is to ensure OCEAN IMPORT OPERATIONAL cycle is managed proactively and efficiently. You will also be supporting the Client Manager(s) in operational and developmental tasks.

Duties;
Quotations & taking bookings
Dealing with niche customers, overseas agents & suppliers
FCL/LCL shipments
Main Imports from Far East, Europe and USA
Customs entries/clearances
Collections/deliveries
Freight/Shipping documentation
Raising duty/vat invoices
System correcting, updating and tracking reports
Handling shipments from booking at origin through to delivered
Reporting customer trends to management with and identifying key areas to improve
Actively looking for opportunities for growth & development
Undertaking tasks and responsibilities as instructed
Customer care and problem solving
Working as part of a larger team and continually improving processes

Tick list:
Freight Forwarding -Ocean Imports 3+ years
Excellent customer service skills including the ability to build strong relationships with
key stakeholders both internally and externally
Proven ability to prioritize workloads and meet tight deadlines
Demonstrate a solution based- approach
Proven ability to work on own initiative
Looking for a future career and progression within a growing company
Be part of a boosting team

In return;
Basic salary: GBP24,000-GBP27,000*25 days annual leave, plus bank holidays *Company pension Scheme*Access to cycle to work scheme*Range of voluntary benefits*More.... First Choice Staff, we are only a few easy clicks away so come and join us;

Ocean Freight Forwarder wanted now! First Choice Staff is working exclusively with a longstanding Freight Forwarder with a carved Export reputation for first class services to their niche Customers. Ready to cover a variety of destinations and projects? They are sailing and can do by having an experienced, professional and fresh member on board!!


The roles entail;
Creation and processing of ocean shipments both LCL/FCL and to demonstrate and understanding of formalities pertaining to AEO (and familiarity with related NES/CHIEF functions)
Planning of container loads and preparation pre-shipment documentation together with creation and distribution of export
documentation at the post-shipment and pre-advice level
Preparing certificates of origin; dealing with letters of Credit
Arranging collections and deliveries
Liaising with shipping lines for competitive rates
Transmitting AMS & ACI; preparing and submitting NES declarations
Invoicing of files in a timely and accurate manner
Day to day quotations for both domestic customers and overseas agents
Dealing with queries and problem solving
Freight Administration of internal database of client contacts and surcharge tariffs


Requirements/Skills for the role:
Minimum 5+ years experience in LCL/FCL -Sea freight Export Forwarding
Preferred areas of expertise are USA and Canada but other markets also useful and will be considered. Attention to detail and an aptitude for a fast paced; multi-tasking; customer service minded environment. Flexible and adaptable. Ability to work as part of a team and using own initiative in a busy environment. The candidate would also be expected to show initiative and to be able to work without direct supervision.

Welcome to First Choice*Freight Recruitment*Permanent & Temporary Jobs* We have and still building our business on trust, capability and results!! www.firstchoiceuk.com

We are working with a forward thinking and expanding bespoke Freight Supply Chain Management Company; a great opportunity has arisen for an Air Freight Import Clerk for their Manchester Depot. If you are eager and hungry to be part of a robust department where you can enjoy your start to finish operations; thrive in results and get the recognition you deserve, go for it!

Few Requirements;
Airfreight Imports -Freight Forwarding
Knowledge of Cargo wise operating system
in all AIR Import procedures & documentation
need for expertise for every type of air import entry, as you will be working with an experienced team and would be more than happy to support you
Strong interpersonal skills
Good at establishing working relationships and developing further

Additional;
Salary Band: GBP22,000-GBP26,000
Be part of a very successful organization and become a valued member of the team
Great prospects for career progression
Great working atmosphere and career longevity

JD-duties;
Solely responsible for a number of high-profile air imports accounts within the Branch. Covering all aspects of Airfreight Imports operations. Issuing Quotations to overseas agents, internal sales and external clients. Ensuring the department process and expedite customers orders/ deliveries are met per client requirements. General liaison with Agents, airlines, hauliers and 3rd party logistics. Arranging collections & deliveries. Handling customs operational procedures for Importing Airfreight
Billing, costings and filing. Prioritising workload to ensure that tasks are completed on time and to a high standard. Maintaining customer rates and checking supplier costs to ensure that GP is maximised on each and every file. Checking and passing of invoices for payment. Delivering an outstanding level of customer services across all levels. Assisting with Air Exports, courier and road transport shipments as and when required. Supporting the Sales force with processing sales leads and overall commercial/sales activities.

First Choice Staff; a leading business in Freight, Shipping, Logistics, Aviation and not limited to! Give us a call at our Manchester Branch on 01619051266 in strictest confidence and we will guide from there. By using our services, you will notice the difference, for more details visit www.firstchoiceuk.com