Customer Service Agent
| Area | Heathrow, London |
| Sector | Airline / GSA / GHA |
| Salary | 25000 - 30000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Richard Edwards |
| Job Ref | 10093 |
- Description
- Our client close to Heathrow is looking for a Customer Service Agent
Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry
Handling customer service enquiries via phone, web portal or email including monthly pre-bookings for our regular clients
Providing the clients with post-flight and tracking information
Correctly booking selected flights for our clients in terms of transit time and price
Liaising with the sales and accounting team about existing accounts
Ensuring that all enquiries are handled promptly and that all confirmations are sent within ample time
Updating and maintaining the internal reservations system
Undertake regular permanent bookings for our top clients
Handle critical issues through liaison with client station managers, airport authorities and internal departments to effectively deal with situations
Maintain effective communication with all external and internal staff/clients connected to the airlines operation, to ensure effective operational delivery
Ability to make essential decisions and take responsibility
To carry out any other tasks deemed necessary and reasonable by the company
Ensure the accurate processing of freight documentation in accordance with all customer airlines operational procedures, Handling Briefs, and Service Level Agreements. Including special handling e.g. HUM, DGR, VUN, VAL, Radioactive Material
Ensure that all carrier specific requirements are handled correctly in accordance with the appropriate procedures
To monitor GHA, security process, including x-ray processing and ETD requirements for airline product
Adopt a proactive work ethic planning to anticipate and prevent handling issues
The hours are Monday to Friday 9am to 5.30pm with some slight staggered start times to be introduced
Salary up to GBP30K depending on experience
* If you do not hear from us within 7 days, your application has been unsuccessful.
