Logistics Coordinator - 4on 4off days
| Area | Heathrow, London |
| Sector | Freight Forwarding |
| Salary | 35000 - 40000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Richard Edwards |
| Job Ref | 10101 |
- Description
- Our client close to Heathrow is looking for a Logistics Coordinator
Aim of the position:
The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects. The shipments will be Export, Import and Cross-Trade from/to anywhere in the world.
Work description:
Operations
Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
Implement and refine operational processes to enhance efficiency and reduce turnaround times.
Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
Utilize data analysis to identify trends and areas for improvement in the logistics process.
Customer Service
Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
Resolve customer issues and concerns to ensure high levels of customer satisfaction.
Implement feedback mechanisms to continuously improve the customer experience.
Requirements:
This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
1. Strong analytical and problem-solving skills
2. Excellent communication and interpersonal skills
3. Ability to work effectively in a high-pressure, time-sensitive environment.
4. Proficient in logistics software and Microsoft Office Suite
5. Strong experience in aviation / AOG time sensitive shipments and a strong track record.
The hours are 4on 4off shift pattern, either 06.00 to 18.00 or 07.00 to 19.00.
Salary up to GBP40,000.00 for the right candidate and 20 days annual leave.
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
