Airfreight Import Operations Team Leader
| Area | Heathrow, London |
| Sector | Imports |
| Salary | 40000 - 43000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Sue Stone |
| Job Ref | 09805 |
- Description
- We have an exciting opportunity for an Airfreight Import Operations Team Leader 4 on 4 off days. 7am-7pm
The Air freight Operations Team Leader will lead and support a small, fast-paced airfreight operations team, ensuring exceptional service delivery to customers, clients, and agents. This role requires hands-on involvement in daily import operations, problem-solving, compliance with HMRC/BF regulations, and fostering a high-performance team environment.
RESPONSIBILITIES
·Lead and motivate a small airfreight operations team to deliver work to high standards.
·Coach, mentor, and train team members, including on regulatory and internal procedural updates.
·Allocate and oversee daily workload; ensure coverage during absences (holidays/sick leave).
·Conduct daily and weekly team meetings; escalate issues to management as needed.
·Support a collaborative, proactive, and solutions-driven team culture.
·Manage and monitor airfreight import shipments from start to finish.
·Ensure compliance with ETSF procedures and HMRC/BF regulations.
·Monitor arrivals, trigger points, discrepancies, amendments, and claims.
·Perform regular warehouse walk-throughs and bond checks; document and resolve discrepancies.
·Maintain and update customer and supplier records in internal systems.
·Participate in and lead cross-departmental meetings with Transport, Warehouse, and
·Provide high-level customer service through clear, professional communication.
·Handle inquiries and resolve issues from suppliers, customers, and agents.
·Ensure efficient communication practices within the team and with external parties.
·Develop and implement SOPs for specific customer needs.
·Conduct monthly audits on ETSF paperwork and customs entries.
·Keep the team updated with all HMRC/BF regulation changes.
·Maintain dashboards and internal records to reflect up-to-date shipment and compliance data.
·Ensure all procedural changes and updates are logged and communicated effectively.
·Timely completion of shipments and trigger point updates
·Accuracy in documentation and customs compliance
·Team performance and development
·Customer satisfaction and query resolution
·Audit outcomes and discrepancy management
Our client is looking for the below experience.
Good experience in airfreight imports operations.
Strong understanding of customs processes and entries
Knowledge of ERSF and HMRC/BF regulations
Team leadership or supervisory experience.
Proficient in MS Office and Internal logistics systems.
The role is 4 on 4 off days. 7am-7pm
Salary depends on experience.
Please forward CVs to sue.stone@firstchoiceuk.com
If you have not heard from us within 7 days, then you application has been unsuccessful
