12 Jobs Found
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Get NEW JOBS like these
by email - as they go live.
by email - as they go live.
OFFICE & PROFESSIONAL
ESSEX OFFICE
Operations and Customer Service Representative
Operations and Customer Service Representative
Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
Duties:
Manages all bookings from start to finish for allocated customers
Develops relationship with allocated customers
Issues booking instructions to origin offices
Processes Import and Export bookings
Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Processes UK Customs Clearance
Manages any other site involved in a shipment
Develops processes and tools to support customer interface and communications
Takes and handles customer inquiries
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
Ensures correct charges are highlighted / passed for billing
Has full responsibility for correct P/L per file handled.
Key Skills
Strong background in Ocean Freight Forwarding
Good Administrative and MS Excel skills
A get the job done attitude
Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
Results driven and good attention to detail
Good written and spoken English
Good interpersonal skills
Ability to build relationships with customers
Able to prioritise, perform under pressure and work using own initiative.
Hours: 37.5
Monday to Friday
Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
Duties:
Manages all bookings from start to finish for allocated customers
Develops relationship with allocated customers
Issues booking instructions to origin offices
Processes Import and Export bookings
Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Processes UK Customs Clearance
Manages any other site involved in a shipment
Develops processes and tools to support customer interface and communications
Takes and handles customer inquiries
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
Ensures correct charges are highlighted / passed for billing
Has full responsibility for correct P/L per file handled.
Key Skills
Strong background in Ocean Freight Forwarding
Good Administrative and MS Excel skills
A get the job done attitude
Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
Results driven and good attention to detail
Good written and spoken English
Good interpersonal skills
Ability to build relationships with customers
Able to prioritise, perform under pressure and work using own initiative.
Hours: 37.5
Monday to Friday
OFFICE & PROFESSIONAL
ESSEX OFFICE
Customer Service Executive - Supply Chain
Customer Service Executive - Supply Chain
Key Success Indicators: Customer satisfaction as indicated by KPIs, Customer Satisfaction Survey (CSS) & other feedback mechanisms Your ability to meet deadlines Your ability to develop new, more efficient working practices The timeliness and accuracy of sales invoicing for your client(s) and timely passing of supplier invoices. The outcome of quality audits Your ability to reach other goals set by the Customer Services Manager together with the Customer Service Client Lead. Key skills for the role: Technical skills: Microsoft applications: Word, Excel, Outlook Internal business systems (e.g. FACT) Ability to update and view data within our client tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE) Soft skills: A good telephone manner Strong Customer Service mind set and approach Learning description of the role: 1) Develop a strong understanding of Customer Service Delivery in the arena of International Supply Chain Management 2) Develop strong MS Office skills - Word, Excel and Outlook. 3) Develop and in depth knowledge of systems used on the management of International Supply Chains 4) Develop a strong understanding on financial processes relating to the provision of services by 3rd party suppliers and the invoicing of our customers and how this impacts revenue and gross profit 5) Develop a good understanding of Global transport
Key Success Indicators: Customer satisfaction as indicated by KPIs, Customer Satisfaction Survey (CSS) & other feedback mechanisms Your ability to meet deadlines Your ability to develop new, more efficient working practices The timeliness and accuracy of sales invoicing for your client(s) and timely passing of supplier invoices. The outcome of quality audits Your ability to reach other goals set by the Customer Services Manager together with the Customer Service Client Lead. Key skills for the role: Technical skills: Microsoft applications: Word, Excel, Outlook Internal business systems (e.g. FACT) Ability to update and view data within our client tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE) Soft skills: A good telephone manner Strong Customer Service mind set and approach Learning description of the role: 1) Develop a strong understanding of Customer Service Delivery in the arena of International Supply Chain Management 2) Develop strong MS Office skills - Word, Excel and Outlook. 3) Develop and in depth knowledge of systems used on the management of International Supply Chains 4) Develop a strong understanding on financial processes relating to the provision of services by 3rd party suppliers and the invoicing of our customers and how this impacts revenue and gross profit 5) Develop a good understanding of Global transport
OFFICE & PROFESSIONAL
ESSEX OFFICE
Customs Clearance Coordinator
Customs Clearance Coordinator
HM Revenue & Customs knowledge to include classification, reclaims, websites
Descartes customs systems
Ireland Customs IFMS System
Destin8/CNS Compass
TRACES/PEACH etc
Outlook and APM Web Mail
Microsoft applications: Word, Excel, Access
Quality Education System
Ability to Update and View data within Damco and ML Systems to include but not Limited to: MODS, Damco Reporting, Kewill, FACT, GCSS
ICDL (International Computer Driving Licence) / Maersk Security etc
LSS Customs modules
MyHr
My Learning
MTS
HM Revenue & Customs knowledge to include classification, reclaims, websites
Descartes customs systems
Ireland Customs IFMS System
Destin8/CNS Compass
TRACES/PEACH etc
Outlook and APM Web Mail
Microsoft applications: Word, Excel, Access
Quality Education System
Ability to Update and View data within Damco and ML Systems to include but not Limited to: MODS, Damco Reporting, Kewill, FACT, GCSS
ICDL (International Computer Driving Licence) / Maersk Security etc
LSS Customs modules
MyHr
My Learning
MTS
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Logistics Clerk
Import Logistics Clerk
To service customer requirements for freight & logistics and to assist in other areas within the operations department.
Daily communication with overseas agents, receiving new bookings and route selecting based on movement type and customer.
Receive documentation from overseas agents, checking and allocating to files.
Reference jobs within forwarding system (ie. Multifreight)
Ensure that jobs are kept up to date with latest vessel and arrival information.
Check that original Bill of Lading or telex release is present.
Arrange FCL & LCL deliveries as per customer requirements.
Selecting haulier based on price/service and booking haulage with chosen haulier.
Advise charges to consignee prior to delivery date, selected customers only.
Collection of funds for non-account customers.
Obtain releases for LCL/FCL shipments as required.
Check off quay dates/times each day.
Use Port Community Systems (Destin8 / CNS).
Any other task which is reasonable within an office environment.
To service customer requirements for freight & logistics and to assist in other areas within the operations department.
Daily communication with overseas agents, receiving new bookings and route selecting based on movement type and customer.
Receive documentation from overseas agents, checking and allocating to files.
Reference jobs within forwarding system (ie. Multifreight)
Ensure that jobs are kept up to date with latest vessel and arrival information.
Check that original Bill of Lading or telex release is present.
Arrange FCL & LCL deliveries as per customer requirements.
Selecting haulier based on price/service and booking haulage with chosen haulier.
Advise charges to consignee prior to delivery date, selected customers only.
Collection of funds for non-account customers.
Obtain releases for LCL/FCL shipments as required.
Check off quay dates/times each day.
Use Port Community Systems (Destin8 / CNS).
Any other task which is reasonable within an office environment.
WAREHOUSE
ESSEX OFFICE
Warehouse Operator
Warehouse Operator
Control of all goods received, handled and despatched using customers own WMS (SAP) and UKTMS warehouse system. Special emphasis on the need to accurately recognise, label and allocate specific items of stock
Compliance with all ISO, company and legal requirements with special attention to aviation and premises security and health and safety. There will be a requirement to assist in the packing/unpacking of high value scientific equipment and possibly, the handling of Dangerous Goods
Strict compliance with customer service and quality requirements. Ensure that all service failures, damage, discrepancies and incidents are acted on and reported to Supervisor.
Maintain inventory levels by strict adherence to the defined processes
Daily Cycle counts
The position will bring the employee into close contact with the customer and therefore requires sound communicational skills and image awareness
Full compliance with warehouse and forecourt image.
Control of all goods received, handled and despatched using customers own WMS (SAP) and UKTMS warehouse system. Special emphasis on the need to accurately recognise, label and allocate specific items of stock
Compliance with all ISO, company and legal requirements with special attention to aviation and premises security and health and safety. There will be a requirement to assist in the packing/unpacking of high value scientific equipment and possibly, the handling of Dangerous Goods
Strict compliance with customer service and quality requirements. Ensure that all service failures, damage, discrepancies and incidents are acted on and reported to Supervisor.
Maintain inventory levels by strict adherence to the defined processes
Daily Cycle counts
The position will bring the employee into close contact with the customer and therefore requires sound communicational skills and image awareness
Full compliance with warehouse and forecourt image.
FREIGHT & LOGISTICS
ESSEX OFFICE
Sea Freight Customer Service Clerk
Sea Freight Customer Service Clerk
We are looking to recruit an experienced Sea Freight Customer Service Clerk. You must have experience or working in a similar role and experience of using industry related systems is essential, such as Data freight, CNS compass, CHIEF and Destin8. Knowledge of Vessel schedules and UK delivery options is also key.
Working in this busy office, the successful candidate will ensure that our clients receive excellent customer service by providing accurate information; responding to requests; resolving problems in a timely manner and building and maintaining good working relationships with external and internal stakeholders
Key duties:
Handling and receipting of original customer documentation
Printing and sorting of customer documentations
Checking documentation matches that of the in house system
Chasing missing documentation
Inputting data into the house system
Communicating with client and suppliers
Obtaining pre-booking from customer to avoid delays upon customs clearance
Complete post- clearance amendments
Key Skills:
Good Communication
Good working knowledge of word and Excel
Attention to detail and ability to priorities workload is also key
Benefits:
25 days annual leave, plus bank holidays
Company pension Scheme
Death in Service scheme 3 x salary increasing to 6 x salary if join pension scheme
Access to EAP scheme
Access to cycle to work scheme
Range of voluntary benefits
We are looking to recruit an experienced Sea Freight Customer Service Clerk. You must have experience or working in a similar role and experience of using industry related systems is essential, such as Data freight, CNS compass, CHIEF and Destin8. Knowledge of Vessel schedules and UK delivery options is also key.
Working in this busy office, the successful candidate will ensure that our clients receive excellent customer service by providing accurate information; responding to requests; resolving problems in a timely manner and building and maintaining good working relationships with external and internal stakeholders
Key duties:
Handling and receipting of original customer documentation
Printing and sorting of customer documentations
Checking documentation matches that of the in house system
Chasing missing documentation
Inputting data into the house system
Communicating with client and suppliers
Obtaining pre-booking from customer to avoid delays upon customs clearance
Complete post- clearance amendments
Key Skills:
Good Communication
Good working knowledge of word and Excel
Attention to detail and ability to priorities workload is also key
Benefits:
25 days annual leave, plus bank holidays
Company pension Scheme
Death in Service scheme 3 x salary increasing to 6 x salary if join pension scheme
Access to EAP scheme
Access to cycle to work scheme
Range of voluntary benefits
FREIGHT & LOGISTICS
ESSEX OFFICE
Supply Chain Co-Ordinator
Supply Chain Coordinator
We are looking for someone with a good all round knowledge of both processing shipments by Air to destinations across the globe.
At least 2 years minimum experience in international logistics is preferred with a heavy influence on high levels of customer service.
Work in harmony with our internal and external client to deliver the very excellent customer support and service.
Ensure all enquiries and other communications are actioned promptly and efficiently.
Administer Standard operating procedures as defined by the client.
A committed individual who has the required flexibility to be involved in every aspect of the diverse transactional activities processed through the Branch.
Excellent communication skills both verbal & written
Fast and accurate keyboard skills
Attention to detail
Friendly, calm and professional manner
Ability to handle pressure and good time-management
Ability to adapt to change and work effectively as part of a team
Enthusiasm and self-motivated
We are looking for someone with a good all round knowledge of both processing shipments by Air to destinations across the globe.
At least 2 years minimum experience in international logistics is preferred with a heavy influence on high levels of customer service.
Work in harmony with our internal and external client to deliver the very excellent customer support and service.
Ensure all enquiries and other communications are actioned promptly and efficiently.
Administer Standard operating procedures as defined by the client.
A committed individual who has the required flexibility to be involved in every aspect of the diverse transactional activities processed through the Branch.
Excellent communication skills both verbal & written
Fast and accurate keyboard skills
Attention to detail
Friendly, calm and professional manner
Ability to handle pressure and good time-management
Ability to adapt to change and work effectively as part of a team
Enthusiasm and self-motivated
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Forwarding Clerk
Import Forwarding Clerk
Duties Include:
To ensure that customers Import booking are handled effectively and timely
Quote on new business and follow- up quotes
Liaising with customer and consignees
Processing and monitoring of Import bookings
Liaise with consignees, quotes and arrange delivery
Procure rates and find solutions to any queries
Raise sales invoices and finalise job files
Follow-up with customers and consignees to secure new business
Key Skills:
UPTO 5 YEARS experience in a similar role
Good time and organisational skills
Good telephone manners and technique
Good communication skills with co-workers
Good IT skills Incl. Microsoft office, Multifreight, Destin8,CNS
Understanding the importance of companys branding, market mix, customer relations
Thoroughly understand all aspects of required import clearance procedures and documentation
Thoroughly understand transport facilities and destinations.
Duties Include:
To ensure that customers Import booking are handled effectively and timely
Quote on new business and follow- up quotes
Liaising with customer and consignees
Processing and monitoring of Import bookings
Liaise with consignees, quotes and arrange delivery
Procure rates and find solutions to any queries
Raise sales invoices and finalise job files
Follow-up with customers and consignees to secure new business
Key Skills:
UPTO 5 YEARS experience in a similar role
Good time and organisational skills
Good telephone manners and technique
Good communication skills with co-workers
Good IT skills Incl. Microsoft office, Multifreight, Destin8,CNS
Understanding the importance of companys branding, market mix, customer relations
Thoroughly understand all aspects of required import clearance procedures and documentation
Thoroughly understand transport facilities and destinations.
FREIGHT & LOGISTICS
ESSEX OFFICE
Export Forwarding Clerk
Export Forwarding Clerk
Responsibilities:
To ensure that customers Export booking are handled effectively and timely
Quote on new business and follow-up quote
Liaising with customers and principals
Processing/co-ordination of export bookings
Preparation and presentation of B/Ls. Manifests, VGMS, Invoices, Customs documents and other required documents.
Preparation and presentation of NES Export clearances
Follow-up quotes and enquiries and secure new business
Raise sales invoices and finalise job files
Key Skills:
At least 8 years experience in similar role
Good time and organisational skills
Good telephone manners and technique
Good communication skills with co-workers
Good IT kills Incl- Microsoft office, Multifreight, Destin8, CNS.NES etc.
Understand the importance of companys branding, market mix, customer relations
Thoroughly understand all aspects of required export documentation
Thoroughly understand export customs clearance procedures and documentation
Thoroughly understand transport facilities and destinations
Responsibilities:
To ensure that customers Export booking are handled effectively and timely
Quote on new business and follow-up quote
Liaising with customers and principals
Processing/co-ordination of export bookings
Preparation and presentation of B/Ls. Manifests, VGMS, Invoices, Customs documents and other required documents.
Preparation and presentation of NES Export clearances
Follow-up quotes and enquiries and secure new business
Raise sales invoices and finalise job files
Key Skills:
At least 8 years experience in similar role
Good time and organisational skills
Good telephone manners and technique
Good communication skills with co-workers
Good IT kills Incl- Microsoft office, Multifreight, Destin8, CNS.NES etc.
Understand the importance of companys branding, market mix, customer relations
Thoroughly understand all aspects of required export documentation
Thoroughly understand export customs clearance procedures and documentation
Thoroughly understand transport facilities and destinations
FREIGHT & LOGISTICS
BRISTOL OFFICE
Production Operative
Production Operative
St Neots
Temp-to-perm
GBP7.50 - GBP8.96 per hour
There are both days and night shifts available:
Days - 07:00am - 17:00pm
Nights - 22:00pm - 07:00am
Our client is a large and well known furniture manufacturing company based in St Neots. An opportunity has arisen for Production Operatives to join their team on a temp-to-perm basis.
This is the ideal role for a Production Operative from a manufacturing and production background, looking to further their career within a successful company.
To be considered for the role of Production Operative, you must have/be:
Experience working in a production environment
Good attention to detail
Ability to work in a team
Flexibility in approach
St Neots
Temp-to-perm
GBP7.50 - GBP8.96 per hour
There are both days and night shifts available:
Days - 07:00am - 17:00pm
Nights - 22:00pm - 07:00am
Our client is a large and well known furniture manufacturing company based in St Neots. An opportunity has arisen for Production Operatives to join their team on a temp-to-perm basis.
This is the ideal role for a Production Operative from a manufacturing and production background, looking to further their career within a successful company.
To be considered for the role of Production Operative, you must have/be:
Experience working in a production environment
Good attention to detail
Ability to work in a team
Flexibility in approach
OFFICE & PROFESSIONAL
ESSEX OFFICE
Field Sales Executive
Sales Executives to deliver 2 x cost of gross profit in new business. Plus growth on assigned existing business customers by 10% year on year.
Close a minimum of 2 new customers each month.
Maintain a healthy pipeline of target accounts with a pipeline in excess of your potential in excess of GBP30k p.a. Make a minimum of 40 sales calls per month, 10 per week. Adjusted for holidays and other events.
Identify new potential customers. Build knowledge and relationships to be included in formal RFQs complete SOPs and work closely with senior management, product management & operations to submit competitive, tailored proposals. Update all sales activities in the CRM system including sales calls, customer profile pipeline activity, & call reports.
Min of 3 years proven sales track record of gaining new business and successfully working to and exceeding sales targets.
Excellent relationship building skills, identifying news business opportunities and ability to close successfully
Min of 5 years industry knowledge and multi-modal experience.
Close a minimum of 2 new customers each month.
Maintain a healthy pipeline of target accounts with a pipeline in excess of your potential in excess of GBP30k p.a. Make a minimum of 40 sales calls per month, 10 per week. Adjusted for holidays and other events.
Identify new potential customers. Build knowledge and relationships to be included in formal RFQs complete SOPs and work closely with senior management, product management & operations to submit competitive, tailored proposals. Update all sales activities in the CRM system including sales calls, customer profile pipeline activity, & call reports.
Min of 3 years proven sales track record of gaining new business and successfully working to and exceeding sales targets.
Excellent relationship building skills, identifying news business opportunities and ability to close successfully
Min of 5 years industry knowledge and multi-modal experience.
FREIGHT & LOGISTICS
ESSEX OFFICE
Ocean Import Coordinator
Ocean Import Coordinator
Our client is a well established international freight forwarder and, due to growth, they're now looking to add an experienced Ocean Freight Import Operator to expand their busy Ocean Freight department based at their offices in Ipswich.
As the idea candidate for this fantastic opportunity you will meet the following skills/experience:
- Minimum of 3-4 years experience in ocean freight imports
- Experience with handling import consolidation containers
- Able to complete import customs entries on both Destin8 and CNS and have a good understanding of customs formalities
- Understand the responsibility process of individual shipments from start to finish
- Experience in FCL and LCL shipments worldwide with emphasis on China and USA
- Prepared to learn export operations and cover during absences
Our client is a well established international freight forwarder and, due to growth, they're now looking to add an experienced Ocean Freight Import Operator to expand their busy Ocean Freight department based at their offices in Ipswich.
As the idea candidate for this fantastic opportunity you will meet the following skills/experience:
- Minimum of 3-4 years experience in ocean freight imports
- Experience with handling import consolidation containers
- Able to complete import customs entries on both Destin8 and CNS and have a good understanding of customs formalities
- Understand the responsibility process of individual shipments from start to finish
- Experience in FCL and LCL shipments worldwide with emphasis on China and USA
- Prepared to learn export operations and cover during absences
