New opportunity has become available within a well-established medium sized Freight Forwarder based in Colnbrook

This is a Customer Service position therefore the successful candidate must be able to communicate well both verbally and written

You will be required to use an in-house IT system and experience with Microsoft Excel, Word and Outlook.

Duties will include but not limited to :

Receiving orders via email and phone
Processing and distribution of orders
Stock control, ordering and managing stock levels
Manning the customer service telephone
Communicating with customers on products and orders
Communicating with business managers on various issues such as orders, stock, customer requirements, product information etc
Invoicing of shipments
Accounts receivables
Back office functions such as completing tenders, completion of customer forms etc
Working with the country manager to ensure sufficient support is provided for the business managers

Due to poor public transport serving this location; candidate must possess their own transport and full UK driving licence.

Hours are: Monday - Friday 09:00-17:30

Salary is between GBP20,000 - GBP23,000 depending on experience

Please send your C.V direct to Kellie.buckley@firstchoiceuk.com

*We can only accept applications from candidates with the required experience for this role, if you dont hear from us your application has been unsuccessful

This role is for a Hotel Bar/Restaurant Assistant in the Bracknell area near, Windsor & Maidenhead.

We are currently looking for a friendly, outgoing full time Bar/Restaurant person to work as part of our dynamic waiting team at a Country House Hotel.

Experience is preferred but not essential, as training will be provided.

Competitive Salary plus uniform, meals on shift and 30% Food and Beverage Discount in our Restaurant. Due to the location of the hotel there is limited public transport so the ideal candidate should be able to drive due to the start and finish times of the different shifts.

Hours of work
Rotas will be on a shift basis to include the following shifts;
- Early - 6.45am - 3.00pm
- Late - 3.00pm - Finish (11.00pm normally unless there is a function where
this could be as late as 1.30am)
- Split Shifts - Normally 10.30am - 2.30pm & 6.30pm - 11.00pm (these may
vary from time to time)
- The role does require you to be able to work weekends, bank holidays,
Christmas Day, Boxing Day, New Years Eve & New Years Day.

Job Description
- Complete daily tasks
- General bar work including cleaning of bar equipment
- Looking after the needs of our conferences
- Waiting in functions ranging in occasions including Weddings, Birthdays,
Wakes
- Silver service
- Waiting in our Restaurant which will involve taking orders, pouring wine,
carrying plates & taking payments.

Skills Required
- Good understanding of written and spoken English
- Strong customer service skills
- Friendly and Outgoing
- A friendly and professional manner
- The ability to adapt to Guests needs
- The ability to stay calm under pressure and multi-task

* If you havent heard from us within 7 working days please assume your application has been unsuccessful this time *

This role is based near Bracknell for a Country House Hotel.

We are looking for a friendly, outgoing full time receptionist to work as part of our dynamic reception team in a Country House Hotel. This role involves morning, evening and weekend shifts.

Competitive Salary plus uniform, meals on shift and 30% Food and Beverage Discount in our Restaurant. We also offer a contributory pension scheme.

Due to the location of the hotel there is limited public transport so the ideal candidate should be able to drive due to the start and finish times of the different shifts.

Job Description

- Complete daily check in and check outs
- Taking reservations using the House reservation system.
- Be confident about the daily availability so you are able to manage last minute changes and reservations
- Answer any incoming calls and forward to the correct department if necessary
- Act upon any guest requests or wake up calls
- Upsell the hotel facilities or a higher category of room to the guests
- Liaise with the housekeeping department regarding arrivals and departures and confirm when rooms are ready to be occupied.
- Ensure excellence in customer service levels in all front office areas.
- General administrative tasks

Skills Required

- Excellent written and spoken communication skills
- Strong customer service skills - Friendly and Outgoing
- A friendly and professional telephone manner
- The ability to adapt to Guests needs
- The ability to stay calm under pressure and multi-task
- Good problem solving skills
- Competent in Word, Outlook and Knowledge of Excel
- A methodical approach to your work
- Accuracy and attention to detail
(Good Level of Maths and English)
*If you havent heard from us within 7 working days please assume you have been unsuccessful this time*

We are looking for an experienced Head Chef to join our team in Wokingham.
Based in the heart of Wokingham the pub which was was refurbished last year has a large yet cosy bar and restaurant with up to 100 covers serving traditional pub food.

In order to be a successful Head Chef you will:

Work with the General Manager to drive food sales within the business.
Have a passion for simple, well executed food with great ingredients.
Have experience of managing and building the team within the kitchen ensuring effective teamwork.
Be able to motivate the team to produce consistently great food as well as the ability to manage health and safety, clenaing and food hygiene.
Be confident in training and recruiting new team members and strive to be the best at what they do.
Be expected to manage costings, margin and labour costs within the kitchen within budget.
Have good communication skills.
Possess exceptional IT and computer skills to enable you to order and control food stock and manage team rotas.
will be mixed and include bank and public holidays

** If you havent heard from us within 7 working days please assume you have been unsuccessful this time **

This spa receptionist role is based in a 5* hotel near bagshot

POSITION OVERVIEW
Provide a professional and courteous reservation and reception service to Spa guests.
Provide a consistently outstanding level of service while maximizing revenue from treatment and product sales.
If qualified and trained, carry out treatments on an occasional basis as and when required.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
Ensure positive, pleasant and supportive working relationship between Spa staff.
Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations and 24 hour reminders.
Ensure that every guest is advised of our cancellation policy at the time of booking.
Carry out show rounds of the Spa, explaining the facilities and services.
Prepare guest bills, close to room accounts, credit card accounts or cash.
Carry out administration tasks, prepare reports, etc.
Take gift voucher requests, process in SpaSoft, and prepare vouchers.
Open spa reception in the morning and close down at night, following procedures and check lists.
Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
Handle membership enquiries, provide information, carry out show rounds for potential members.
Prepare therapists work schedules, be responsible for ensuring that therapists are aware of all changes to their schedule
When fully booked endeavor to rearrange shifts or call in additional resources to accommodate treatment requests.
Assist with stocktaking when required.
Take direction and instruction regarding day to day operation and project work from Spa management and Senior Receptionist.
Give direction and instruction to Therapists and Spa Attendants to ensure the smooth running of the Spa and guest satisfaction.
If job holder is a qualified therapist, to carry out treatments occasionally as required.
To assist in keeping all areas of the Spa clean, tidy and perfectly presented and specifically the ladies changing room when there is not a female spa attendant on duty.
QUAIFICATIONS & DESIRABLES
Experience within a spa, salon or hotel reception would be an advantage
Experience of cash handling
Ideally experience within a five star environment
Excellent use of Microsoft Office and previous experience of a Spa computer system
Excellent social and verbal communication skills
Customer service experience
Ability to multi task
Staying calm and composed at all times.
** If you havent heard from us within 7 working days please assume you have been unsuccessful this time **

This role is for a Breakfast Manager based in a 4/5* hotel near Bagshot.
Position Overview
To have a key focus on the breakfast service within the restaurant and ensure the standards are exceeded on a daily basis on both food and service.
To ensure our standards and procedures throughout the restaurant are achieved and adhered to on a daily basis, ensuring outstanding guest satisfaction.
Essential Functions & Physical Requirements
To be responsible for the smooth running of the shift
Create and maintain a team environment and to motivate and train team members to achieve the required standards, therefore meeting and exceeding the guests expectations
Direct and support the team in their daily responsibilities during service
Maintain high levels of communication with the kitchen
Ensure timely order to delivery of each part of the breakfast service with accuracy
Ensure that restaurant and appropriate back of house and preparation areas are kept clean and orderly at all times.
Guarantee that a quality service and product is delivered is delivered to our guests at all times.
Ensure that all restaurant documentation is accurate, clean and available at all times.
To have a high level of presence within the restaurant and to be confident in communicating with guests to ensure that their expectations are met and exceed.
Care for the welfare of the restaurant team and to discuss with the Director of Restaurants, areas that may require attention.
Ensure that all restaurant billing and cashiering is conducted as per the required standards.
Lead by example through a hands on approach in order to motivate and coach the restaurant team to excel.
Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the hotel needs, with prior agreement between yourself and your Line manager you may be asked to support with dinner service.
Qualifications and Desirables
Fine dining experience
Hotel school diploma or equivalent would be ideal
5 star hotel experience
Michelin star background
Strong food & wine knowledge
Immaculate presentation
Supervisory experience
Team player
Motivator and inspirational leader
* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.*

Our client is currently recruiting for the following for their Letchworth office
Customer Service/Car Purchaser/BM
Full time opportunity. Working a 48-hour shift pattern over 5 days which will include every
Saturday & Sunday.
Salary is GBP20,000 rising to GBP21,000 after 6 months and GBP22,000 after 12 months.
Do you have a Full Valid UK Driving License
Do you have strong PC Skills?
Are you articulate and very confident at liaising with customers regularly on a face to face basis?
Do you have engaging telephone skills and the ability to convert leads?
Do you have experience of working to and exceeding targets and able to work in a fast paced and self-motivated environment?
Do you have a customer service or sales background?
Stand-alone role (working alone and not managing a team).
Weekend work (Every Saturday and Sunday)
48 hour working week which will cover 5 days in 7, between 10am -7pm however flexibility
is needed.
To help customers through the purchasing process.
To adhere to all company processes and procedures.
Fully responsible for own branch standards.
Safety & security of branch/presentation of branch.
Customer Interaction (telephone & face to face)
Converting company leads to increase branch performance.
Excellent Communication Skills (telephone & face to face).

Essentials
Ability to work on own initiative.
Managing own time / organised.
Self-motivated.
Flexible approach.
Committed to working every weekend.
Previous experience in a sales and service orientated role.
Able to multi-task.
Ownership of own workload.
Compliance and process orientated.
High standards of customer service.
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Our client is currently recruiting for the following for their Harlow/Waltham Abbey offices
Customer Service/Car Purchaser/BM
Full time opportunity. Working a 48-hour shift pattern over 5 days which will include every
Saturday & Sunday.
Salary is GBP20,000 rising to GBP21,000 after 6 months and GBP22,000 after 12 months.
Do you have a Full Valid UK Driving License
Do you have strong PC Skills?
Are you articulate and very confident at liaising with customers regularly on a face to face basis?
Do you have engaging telephone skills and the ability to convert leads?
Do you have experience of working to and exceeding targets and able to work in a fast paced and self-motivated environment?
Do you have a customer service or sales background?
Stand-alone role (working alone and not managing a team).
Weekend work (Every Saturday and Sunday)
48 hour working week which will cover 5 days in 7, between 10am -7pm however flexibility
is needed.
To help customers through the purchasing process.
To adhere to all company processes and procedures.
Fully responsible for own branch standards.
Safety & security of branch/presentation of branch.
Customer Interaction (telephone & face to face)
Converting company leads to increase branch performance.
Excellent Communication Skills (telephone & face to face).

Essentials
Ability to work on own initiative.
Managing own time / organised.
Self-motivated.
Flexible approach.
Committed to working every weekend.
Previous experience in a sales and service orientated role.
Able to multi-task.
Ownership of own workload.
Compliance and process orientated.
High standards of customer service.
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.