Our client is looking for an Ocean & Air Co-ordinator to service a large account the majority of which is cross trade and mainly Seafreight Exports from anywhere in the world to Africa.

Responsibilities
Building strong customer relationships providing them full visibility on progress through proactive communication
Completion of customs entries via Sequoia
Co-ordination/follow up of shipments (Export/Import - Multi-modal)
Completion of Customs process (export/import)
Documentation/administration/invoicing/filing onto digital system
Operational troubleshooting
Quotations upon request
Non-conformance reporting in accordance with the KPIs.
Co-operation with approved subcontractors in accordance with agreed rates
Meeting financial end of month deadlines both accruals and sales invoices
End to end processing
Punctual and flawless order handling and documentation
Feedback to the customer (internal and external reporting of the shipments to the customer) by various means (mail, phone, EDI)
Liaise with the Sales dept with future sales lead
Cross-tradeknowledge/understanding
Understand Import and Export Procedures
Knowledge of handling Out of Gauge cargo

Qualifications/Experience
+3years of detailed experience of logistics and forwarding operations/regulations and documentation
CDS knowledge beneficial
Preferable a professional degree by a licensed educational institution specialised in logistics and forwarding, but not essential
Computer literacy with Microsoft Softwareapplications and/or other marketleading software applications
Previous and relevant airfreight forwarding experience is essential
Extended customs procedure knowledge is necessary
Knowledge of IATA regulation and Maritime Guidance is an advantage
Knowledge of INCO terms
Knowledge of HAZ & Pharma will be beneficial
DG trained beneficial
Seafreight and Roadfreight knowledge will be beneficial
Courier knowledge will be beneficial

The hours are Monday to Friday 9am to 5.30pm with possible hybrid working at the Managers discretion

Salary around GBP32K subject to experience

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

IND1

Our client is looking for an AOG Manager to lead and manage a team within the AOG department. Supporting the Branch Manager to achieve Customer/Network expectations.

This will initially be a very hands on role, with a strong Customer focus bias. Freight Forwarding AOG experience essential.

Key Tasks and Responsibilities
Responsible to ensure that Customer Reports are up to date and accurate
Manage Customer KPIs
Maintain SOPs
Ensure Financial responsibility and KPIs for each Job File
Conduct weekly communication meetings with team
Conduct cross training within the team
Hold customer reviews
Professional handling of any Customer complaints
Conduct yearly staff performance interviews
Assist with the department budget
Maintain mailboxes under your control
Suggest department improvements
Be involved in the accurate and prompt quoting for customers and the network (All modes)
Work closely with other department Team Leaders to ensure no holiday crossovers
Be available to cover shifts/ holidays taken within the Team
GDP training to be completed as detailed in the GDP training matrix
To ensure staff are trained in GDP as per training requirements relevant to their role.
Any other delegated tasks as deemed reasonable as assigned by the reporting superior
Drive Operational Excellence

Minimum Education and Experience Requirements:
Excellent communication skills, both verbal and written
Calm and professional manner
Analytical approach
Strong Customer focus
Must be able to lead and drive the team to common goals.
Ability to adapt to change and work effectively as part of a team
Manage Customer expectations
Be able to adapt quickly and be flexible to matters arising

It is a Monday to Friday role but flexibility is required

Salary up to GBP48K depending on experience

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

IND1

Senior Shipping Coordinator - Salary up to 34k

A well-respected Freight fine arts company is currently working with us to recruit.
Provide support to colleagues and junior members of the team.
A good knowledge of I.T and shipping methods.
Provide quick but accurate responses to enquiries and estimate requests.
Maintain existing client base and build relationships with new clients.
You will be required to book transport, crate orders, liaise with agents, clients, airlines, shipping lines and other bodies within the industry.
Maintain files electronically in a clear and detailed order.
Projects to be managed and delivered within the time/budget constraints of the estimate provided, whilst keeping clients informed of any changes.
Ensure all work is handled in a confidential, professional and consistent manner.
You will need to constantly plan your workload to meet deadlines.
In-house training will be provided.
There may be occasions where you will be required to be flexible with your working time depending on the project.
Normal working week is Monday to Friday 0900 to 1700 hours. However, there may be flexibility to either 8-4 or 10-6 subject to approval from GM.
Flexible working pattern office/home is offered after a successful probation period.
20 days holiday and company pension scheme.
An additional 3 days paid holiday during the Christmas closure.
Must Have previous experience within shipping & fine arts
IND1

Position: Export Customer Operations Agent x 2
Experience: Preferable Knowledge of Air or Road Exports and some Import knowledge Logistics; Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export will train on the other.
Happy to look at 1 experienced candidate , and one with less experience.
Main Responsibilities:
Domestic and International freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments.
To prepare and present quotes for Air & Road consignments.
To provide Customer Service Excellence for both verbal and written communications.
Complete assigned tasks within agreed time-frames.
Complete bookings and sales according to both Customer & client timescales.
To ensure data & security integrity of both Customer & client information is always controlled.
Co-ordinate with other offices & Groups.
Co-ordinate transport with both UK & Overseas approved strategic service partners.
To provide guidance on appropriate paperwork for customs clearance.
Prepare & co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation and any other supporting shipping documentation.
Prepare & complete Customs Control submissions for Imports & Exports.
To work with all types of cargo and all necessary associated tasks.
To use company vehicles on occasion to deliver and collect paperwork and or shipments.
To undertake any training courses required to understand and complete job tasks.
To co-ordinate Group project tasks as and when directed.

Will look at less experienced and train up.
Reporting to: Cold Chain Operations Manager
Hours: Monday-Friday 08:00-17:30 (1 Hour Lunch)
Salary: depending upon experience
CV's to sue.stone@firstchoiceuk.com

IND1
** If you have not heard back from us within 7 working days please assume you have been unsuccessful **

Our client a small Freight Forwarder based near Crawley are recruiting for an experienced Freight Co-ordinator (Airfreight and Seafreight Imports and Exports) to join their busy, close-knit team.

Candidate will be responsible for co-ordinating all aspects of Export and Import shipments, have experience of customs clearances and deliveries, and creating all required documentation (MAWB/HAWB) and preferably have experience of Boxtop.

Salary depending on experience

Hours are Monday - Friday 09:00 to 17:30

Full UK Licence and Car Owner required due to location

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

IND1

We are working with a large forwarder near Heathrow, who are looking for recruit a Logistics Specialist.
Hours Tuesday to Friday 11am-8pm and Saturday 7am-4pm
Role Involves:
Maintains and enhances customer services by enduring procedures are followed and systems used correctly.
Follow any new systems procedures within the department
To take job orders from clients, that include routing, classifying of service type establishing a deadline.
To assist in providing clients with continuous notification and follow up.
Develop and maintain relationships with clients.
Ensuring communication with service partners is kept up to date.
Sending pre-alerts to overseas offices, service partners and customers
Provide Quotes to customers small shipments
Check MAWBs for high costs and quote customers
Assist with taking orders from clients as required.

Requirements
Minimum of 2 years industry related experience
Excellent knowledge of international and domestic airline routings.
Customer Service experience necessary.
Demonstrate efficient risk assessment, problem analysis and problem resolution.
Good IT skills
Salary depends on experience.
Please forward CVs to sue.stone@firstchoiceuk.com

If you do not hear from us within 7 days, your application has been unsuccessful.

IND1

FREIGHT FORWARDING OPERATOR – AIRFREIGHT & SEAFREIGHT OPERATIONS

Offering a salary of £25,000 to £35,000 depending on experience

Based in Birmingham    

Immediate Start Available

Permanent opportunity

We are working with a Birmingham based Multimodal Freight Forwarding organisation, who offer their customers logistics solutions to meet their every need, whether this be Oceanfreight, Airfreight, Import & Export, Cross Trade, Domestic, Consolidation and/or Warehousing.

The role of FREIGHT FORWARDING OPERATOR will be to handle the Import and Export of Oceanfreight and Airfreight shipments, from taking the initial enquiry and making bookings with Shipping Lines, Airlines, Hauliers etc to producing and processing all Shipping Documentation and instructions, Customs Entries, Invoicing , Billing out maximising profitability.

Also working with a commercial flair, negotiating in rates and costings, following up on quotes and building strong rapports to gain repeat business from customers.

For this role we are seeking a candidate who has gained experience of working in FREIGHTFORWARDING operations and is conversant in Seafreight and Airfreight Import and Export shipments. Possesses strong communication skills with a keen eye for detail and good knowledge of the Freight Forwarding industry and is able to operate well in a small team environment.

IND1

Senior Freight Forwarding Operations Clerk (Multimodal Import & Export) x2
Job Brief:
Our client is a successful and well-established freight forwarder, currently going through significant growth. This company specialises in time sensitive cargo, predominantly in the aviation and pharmaceutical industries, where the highest levels of customer service are always required on a 24/7 basis.
The role is extremely varied where you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier and sea freight. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time. The client frequently transport dangerous goods, so any knowledge of hazardous cargo, would be advantageous.
In return, our client offers a fantastic working environment with a great reputation for staff retention where development and progression are rewarded.
Tasks and responsibilities:
Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Airline booking and processing relevant import/export documentation including AWBs, CMRs and BOLs.
Submitting Import & Export Customs entries using CDS.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.
Requirements
a) Skills and experience:
Minimum 3 years experience in in a start to finish role ideally in Air Freight Imports.
Customs entry experience (imports, exports or ideally both) with a great understanding of Customs procedures and the Customs Tariff.
Knowledge and awareness of dangerous goods.
Customer service - excellent telephone manner and communication skills.
Computer literate - high level on Microsoft Word/Excel.
Experience in time sensitive cargo including pharmaceuticals and aviation is advantageous.
In house systems - use of BoxTop or ASM Sequoia would be advantageous.
b) Desired characteristics:
Hard working & enthusiastic with a high level of attention to detail.
A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
Quick problem-solving ability, particularly when working under pressure.
Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
The ability to adapt to changing circumstances.
What is offered:
The company is offering a base salary between GBP30K-GBP38K, depending on experience.
General hours are Monday to Friday 08:45 - 17:30hrs plus out of hours/weekend (when applicable).
Additional remuneration for weekend/out of hours cover plus Christmas bonus.
Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
Genuine support from an agile, young team of hard working, dedicated individuals with regular 3-month appraisals.
Friendly working environment where opinions and fresh ideas are actively encouraged.
*We can only accept applications with the required experience for this role, if you don't hear from us your application has been unsuccessful.
IND1

Customs Coordinator - Heathrow (Days)

We are looking for a Customs Co-ordinator to be part of our Logistics team based at our London Heathrow Office. You will assist in areas of customs, directing and supporting multiple parties to ensure timely clearance of goods.

Duties and Responsibilities
To Co-ordinate Import and Export activities for the resident site, conforming to HM Revenue & Customs regulations and the following governing departments & organisations using the appropriate business systems where applicable.
Checking & monitoring of Freight/courier invoices for payment ensuring accurate costing, charging to project where applicable in a timely manner
Co-ordinate and control dispatching of goods
Liaise with Customs legal counsel to check Export controls and licensing requirements
Ensure all HM Revenue & Customs duty liabilities are fulfilled, minimising cost
Liaise with, customers, suppliers, necessary agents and customs authorities to address any issues/questions arising from business activities
Check invoices for both import and export brokerage and liaise with the broker / finance to resolve any invoice / payment issues
High volumes of data entry on spreadsheets
Ensuring insurance claims are given to the claims department immediately
Raising necessary paperwork concerning all movements of Dangerous Goods
Making customs entry amendment requests to HMRC
Any other ad hoc tasks as and when required and instructed by the Line Manager
Support with any work related to ETSF

Skills, Experience and Competencies
Working experience of Exports/Imports & Customs Compliance and regulations (at least 2 years experience)
Knowledge of customs requirements and formalities with particular focus on UK & EU imports
Experience in road transport, logistics or haulage (Desirable)
HMRC amendment and reclaim experience.
Proficient with Microsoft packages especially Ms Excel and other
Must be able to prioritise and organise own workload with attention to detail
Able to work independently and as part of a team
Must be flexible with their working hours.

Company Benefits Along with 20 days annual leave + Public holidays and yearly pension review we offer the following benefits:
Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household
Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
After completing six months service, Death in Service equal to three times your annual salary.
After one years service employees are eligible to join the Private Medical Scheme (application process required).
After one years service company contributions increase 9% for the Group personal Pension Plan.
Holiday loyalty days up to a maximum of 5 days (1 per each full year of employment completed)

Office Hours: Monday - Friday 08.30 hours - 17.30 hours
1 in 6 Saturdays 08.30 hours - 17.30 hours

Salary: Up to GBP26,000

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

IND1

Ocean Export Coordinator

with both roles having a strong focus on exports from Europe mainly to the AME and APO regions. I have attached job descriptions with benefits and salaries details for both roles below. Full training will be provided, but we are looking for previous experience per mode in the industry.

Job Title: Export Co-Ordinator (Ocean)
Salary Bands: GBP27,000 - GBP32,000 (depending on experience)
Working Hours: 37.5 hours per week (Monday - Friday, 9am - 17:30)
Reporting to Air / Ocean Team Leader

Benefits:
Hybrid Working available
Company Pension Scheme
Life Insurance
Discretionary Bonus
25 days paid Holiday