Job Summary
Looking after a Key Account, handling Multi Modal (Air, Sea and Courier) shipments on Imports, Exports Internationally and also Domestic.

Key Duties and Responsibilities:
Quoting/Pricing all modes of logistics both international and domestic including cross trades.
Ensuring the smooth day to day running of the account.
Liaising with the relevant departments and and overseeing all shipments until delivered.
Email and telephone correspondence with overseas agents, UK client and internally.
Track shipments and keep the customer updated throughout.
Invoicing - ensuring PO numbers are referenced.
Passing supplier and overseas agents invoices.
Updating customer with flight and sailing schedules.
Informing the customer of any delays and providing solutions.
Ensuring internal SOPs are followed correctly.
Dealing with invoice queries.
Booking courier shipments.
Producing required export / import documentation.
Invoicing overseas taxes to UK customer for immediate payment.
Invoicing UK Duty & VAT for immediate payment.
Building rapport with customer and internal departments within Company.
Ensuring eDocs are always uploaded.
Ensuring job registration on Cargo Wise are always completed correctly.

Person Specification:
Computer literate. Microsoft Office - Outlook, Excel, Word.
Open minded and willing to learn.
Committed and able to deal with challenging scenarios.
Proactive.
Empathic to customer and internally looking to provide the best solution.
Able to respond to immediate customer requests.
Organization.
Able to work well as part of a team or individually.
Reacts well to pressure situations.
Able to converse with clients, suppliers and colleagues in a professional and clear manner.
Industry experience.
Air and Sea freight knowledge.
Experience of Cargo Wise essential
The hours are 9am to 5.30pm Monday to Friday
Salary upon application
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Import Operator
Dealing with imports for both sea and airfreight
Arranging customs clearance
Good customer service and good phone manner as dealing with customers day to day
Liaising with shipping lines / airlines with regards to charges, releases and deliveries.
Invoicing customers and arranging deliveries within UK
Freight forwarding experience minimum 3 years
Salary 25-30 K

Export Operator

Dealing with exports for both sea and airfreight
Arranging export customs clearance, VGM
Sending B/L via inttra, airway bill instructions, sea and air
Good customer service and good phone manner as dealing with customers day to day
Liaising with shipping lines / airlines with regards to charges, checking invoices
Invoicing customers and arranging door deliveries via agents when required

Freight forwarding experience minimum 3 years

Salary 25-30 K

Operations/Customer Service 3 month Temp contract

Work within the general export team, processing of multi modal movements through company services to meet the customers requirements, completing all duties agreed within this profile

Key Activities:
Extremely high level of service.
Must be able to self-manage, time, systems and processes.
Be a strong team player, taking on accountability for all tasks within this role.
Keep on top of the daily needs of the customers to ensure we meet their expectations.
Complete export paperwork and control the movement of shipments around the world.
Prepare shipments including all relevant information up to point of despatch.
Liaise with the shippers to obtain all shipment information to process shipments.
Be willing, able and have a can do attitude.
Be cost conscious, helping the team operate within budget, ensuring that best market rates are achieved.
Responsible for ensuring all costs are captured and billed on files.
Continually monitor logistical procedures to ensure the best delivery solution is applied.
Support all team members within their own role.
Keep a clean and well-presented working environment.
Identify service/delivery improvements and escalate to manager for consideration/implementation.
Support with ongoing process improvements using First Choice methodology.

Key Skills:
Logis Air
Hazardous goods trained (not essential but a benefit)
Excel/Word (must have a high level of competence)
E-mail
High level of computer skills/speed due to several computer systems/programs

Multi Modal - Operations Coordinator

Primary Function of Job Role
Daily activity is related to multi-modal activities between our suppliers and customers on a global basis. The position requires the employee to arrange quotations, place orders, manage collections and arrange imports and exports to supply worldwide locations with goods from our customers.

Main Responsibilities
Manage and execute multi-modal freight services: majority air freight but also some sea and road
Liaison at all levels with hauliers/carriers/service providers
Liaison with clients vendors/warehouses/suppliers
Liaison with clients distribution centres
Ensure all freight operations are within contractual SLAs and KPI limits
Liaison with clients dedicated Supply Chain Controllers/Managers and day-day staff
Problem resolution for any ad-hoc issues
Maximise revenue for the company
Maintain internal service level
Co-operate with other teams to ensure cost/revenue are processed accurately and on time
Assist with KPI reporting and general team support (holiday/sickness coverage) as and when required
Raising quotations, purchase orders and invoices in line with customer order requirements
Confirm all purchase costs and sales prices are correct and in line with the relevant quotations
Ensure goods are exported through customs using a reputable forwarding agent
Ensure goods are delivered to the agreed point of delivery in line with customer requirements
Dealing with customer and supplier queries effectively

Other responsibilities include but are not limited to:
Develop, maintain and improve relationships with customers and suppliers
Identify opportunities for continuous improvement to existing work processes
Assist other members of the operation as and when requested.

Multi Modal European Operator

A challenging opportunity has arisen for an experienced multi modal forwarder to join the Fairs and Events team based in London.
Experience in airfreight and ocean freight a must with a minimum of 2 years freight forwarding experience.

Key Responsibilities:

o Co-ordination of International/European division work in relation to various exhibitions, events, product launches and global tours worldwide.
o On-site representation at exhibitions globally
o The provision of excellent Customer Service

o Accounts housekeeping including quotations and invoicing.

o Budget management and cost control.

Experience and job requirements:

o Multi modal freight forwarding experience.
o Excellent communication, interpersonal and IT skills
o Self-motivated with the ability to work unsupervised
o Ability to work well as part of a busy team
o Clean driving licence
o Flexible approach to working hours and the ability to work away from home for periods of up to 3 weeks at a time, often at short notice.

Operations Multi Modal Coordinator

Would ideally have experience in Road (UK and European) and possibly basics in air or ocean freight, Ocean Import experience is a must.

Their role initially would be to control our 3PL orders, arranging picks from the warehouse, to booking delivery with customer, arranging transport, billing, customer contact etc. and then provide cover for the freight department as required.

Must have previous Freight Forwarding Experience

dawn.doogan@firstchoiceuk.com

Multi Modal Clerk
The successful candidate will be reasonable for domestic courier/ international courier using FedEx/ DHL/TNT/UPS services.
Also working with our European Road partners & purchase matching accounts for courier shipments.
Duties Include:
Receiving shipments
Receiving email shipments
Opening bookings & update booking in TMS pro
Arranging export shipment with carrier
Arranging import & return courier shipments in TMS pro & courier companys online systems
Completing export documents required for overseas shipments
Some heavy lifting maybe required.
Key Skills:
Good communication
Fast & accurate keyboard skills
Attention to detail
Friendly, clam & professional manner
Good-time management
Ability to adapt to change & work effectively as part of the team