Airfreight Export Operator

  • £30000 - £34000
  • Colnbrook
  • Permanent
Our client is looking for an Airfreight Export Operator

Start to finish export role, to work within a export team providing high standard of customer service levels to our UK customers, and overseas offices. You will be expected to follow strict processes and procedures to ensure that the information provided is complete, accurate and provided by the relevant individual. The Air Export Operator is responsible for the planning and booking of all exports on behalf of internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with Company Partners and our customers. The export operator is also responsible for communicating with all internal functions.

Key Tasks and Responsibilities will include:

Be committed to excellent service quality.
Liaising with overseas branches and internal customers
Dealing with internal and external customers on a day to day basis.
Liaise with all new and regular customers on all queries and issues through regular contact by telephone
Take all incoming calls, and emails from customers for new bookings using appropriate documentation
Ensure any special requirements or instructions are clearly specified
Ensuring accurate accruals and cost accuracy.
Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
Review all customer booking instructions ensuring these are understood and followed
Ensure full understanding and strict compliance to customs processes and procedures
Accurate and timely management of all mandatory milestone data
Understanding of the airfreight product including Incoterms
Responding to customer booking and overseas agents requests
Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
Entering HM Customs entry procedures (NES). Ideally CDS trained
Raising sales invoices accurately within agreed KPI timescales
Developing effective relationships and negotiating with carriers and overseas agents
Daily / weekly admin duties / Post flight Filling
Completing quotes
Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
Supporting on month end finance.
To fully understand and be conversant with the standard operating procedures.
Working within the Export Department, and being a Team Player.
Working within a joint email box
Taking on new shipments
Making bookings with Airlines.
Completing Export Customs Entries
Completing Collections
Completing Quotations
Completing HAWB and MAWB
Supporting the Supervisor

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.

The ideal candidate will have a background within a customer service/operational environment and ideally a working knowledge of international freight. Able to work in a team, the ideal candidate will be self-motivated and able to build strong relationships in a short period of time.

Using strong organisational skills, they will be able to prioritise and work to tight deadlines. They will also be able to deal with problems in a positive way and have the enthusiasm to learn and adapt to change, along with a desire to succeed and improve upon current standards.

Salary is up to GBP34K dependent upon qualifications and experience.

Hours: Full time, 37.5 hours per week, 9:00 - 17:30 Monday to Friday

Requirement to cover holiday working 08.00 - 16.30 Monday to Friday

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Richard Edwards Operations Manager - Heathrow

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