Customer Services/Internal Sales
09329
Posted: 14/05/2025
- £24000 - £28000
- Heathrow
- Permanent
X2 Positions have become available for a Customer Service & Inside Sales/Data Capture co-ordinator to join this busy GSA locally based to LHR
This position will be Hybrid working
The salary range is cGBP24k-GBP28k, dependent on experience, industry experience is not essential but preferred.
Monday to Friday 9-5.30
DESCRIPTION
Within the GSA division of the Company, your role will be to manage
the day-to-day customer service activities for a key airline. Ensuring smooth
operational flow, monitor and recording of all reservations.
RESPONSIBILITIES
Manage complete end-to-end booking process.
Direct interface with UK freight forwarders, overseas offices, interline
partners, GHAs & other Company offices.
Keeping in-house and airline system up to date, including full data
capture.
Oversee Pre Bookings.
Acting as main contact through both customer calls and emails
Deal with pricing enquires and rates.
Follow up on sales leads and chase potential new business.
Managing capacity control and priorities.
Responding to request for tracking information & post flights.
Dealing with customer complaints and service issues.
Provide booking list to GHAs and pre-alert outstations.
Oversee trucking to ensure smooth transit.
SKILLS & EXPERIENCE
Ideally candidate should have Airline, GSA or Freight
Forwarding experience.
Have outstanding customer service skills and good understanding of the
cargo market.
Ability to work in a fast paced environment handling multiple initiatives
and prioritize own workload.
Autonomy in the role and capacity management.
Must be articulate and possess good interpersonal skills.
Competences in IT programs, strong analytical skills, planning
and organization
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
This position will be Hybrid working
The salary range is cGBP24k-GBP28k, dependent on experience, industry experience is not essential but preferred.
Monday to Friday 9-5.30
DESCRIPTION
Within the GSA division of the Company, your role will be to manage
the day-to-day customer service activities for a key airline. Ensuring smooth
operational flow, monitor and recording of all reservations.
RESPONSIBILITIES
Manage complete end-to-end booking process.
Direct interface with UK freight forwarders, overseas offices, interline
partners, GHAs & other Company offices.
Keeping in-house and airline system up to date, including full data
capture.
Oversee Pre Bookings.
Acting as main contact through both customer calls and emails
Deal with pricing enquires and rates.
Follow up on sales leads and chase potential new business.
Managing capacity control and priorities.
Responding to request for tracking information & post flights.
Dealing with customer complaints and service issues.
Provide booking list to GHAs and pre-alert outstations.
Oversee trucking to ensure smooth transit.
SKILLS & EXPERIENCE
Ideally candidate should have Airline, GSA or Freight
Forwarding experience.
Have outstanding customer service skills and good understanding of the
cargo market.
Ability to work in a fast paced environment handling multiple initiatives
and prioritize own workload.
Autonomy in the role and capacity management.
Must be articulate and possess good interpersonal skills.
Competences in IT programs, strong analytical skills, planning
and organization
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
Kellie Buckley
Senior Recruitment Consultant - Heathrow