Drawing Room Manager

  • £40000
  • Berkshire
  • Permanent
Our client is looking for a Drawing Room Manager to join their team.

Be responsible for the smooth running of all services in the Drawing Room
Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential
Act as an ambassador of the Hotel with guests, colleagues and suppliers
Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
· Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training.
· Manage shift coverage, work load & resource distribution within & across teams
· Monitor & evaluate team performance & conduct PDPs for team supervisors
· Interviewing, hiring, induction & succession planning of staff
· Manage departmental budget, P&L, Payroll
· Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.
· Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
· To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests
To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
· Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen
· Identify, implement & monitor new standards to enable service excellence
· Ensure all team members are enabled to deliver consistently excellent service
· To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
· Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
· Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
· Proactively monitor & respond to guest comments & feedback
· Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth
· Review & update menus to reflect Hotel status, industry trends & guest needs
· Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.
· Manage appropriate stocking & usage of linen, glassware, china & silverware
· Ensure all team members display excellence in personal grooming & hygiene
· To regularly review service standards and procedures and implement the necessary actions for improvement
To conduct sales & marketing activities in order to drive business growth & profit
· Contribute to the preparation & implementation of F&B marketing plan
· Plan, implement & monitor sales promotions & marketing activities as needed
· Manage day-day brand business to maximise sales
· Stay ahead of hospitality market trends & assess competition as needed
· To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions
· To provide effective day-to day communication with guests, colleagues & teams

· Hotel School diploma or equivalent
· Previous luxury/5 star hotel experience
· Excellent knowledge of food and wine
· Customer orientated
· Excellent Interpersonal skills
· Experience of complaint handling/problem solving
· Leadership experience
· Training skills
· Good listener
· Motivational
· Immaculate presentation
· Experience of POS

**If you have not heard back from us within 7 working days please assume you have been unsuccessful**

Abigail Mason Recruitment Consultant - Heathrow

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