Hotel Guest Services Assistant

  • £23795
  • Berkshire
  • Permanent
Our client is looking for a Hotel Guest Services Assistant

Purpose and scope of role;
To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.

Sense of Arrival and Departure
Welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
Escort all guests when possible.
Park cars and retrieve them according to their Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
Maintain cleanliness and order on the driveway.
Have knowledge of the area including assisting guests with directions.
Deliver and collect luggage promptly and according to the hotel standards.
Load and unload luggage into guests cars or taxis.
Handle all personal items with care so that no damage occurs.
Maintain accurate records of the movement of luggage in and out of the hotel.
Exceeding our guests' expectations by providing discreet and personalised service.

Buggy Transfers
Drive buggies in a safe manner around the estate.
Meet all transfers in a timely fashion to deliver a seamless experience.

Offer technical support to guests in the form of providing assistance with laptops, printers, adapters

Drive and park guests cars in a safe order.
Provide a shuttle service or offer alternative transport within a 5 mile radius.

Team Development
Develop a close working relationship with all department colleagues and managers to ensure guest expectations are met.

Health & Safety
Comply with all statutory and company health and safety, fire, bomb and security regulations
Ensure job required certificates are kept up to date

Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the business needs

Vaild driving licence
Five star experience
Flexible working attitude
Good customer service/ Written & Spoken
Well presented & Motivated

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful

Abigail Mason Recruitment Consultant - Heathrow

Apply for this role