Ocean/Air Import Operator

We are working with a Medium Sized Freight Forwarder who are looking for an Import Ocean/Air Freight Forwarder.
Monday to Friday 9am-5.30pm all based in the office.

The role is to provide excellent customer service to customers, including clearances, quotes, arranging shipments/deliveries, invoicing. Any export knowledge advantage as will be a little export.

Role Involves:
· Start to finish Imports.
· Follow strict and time sensitive SOPs/KPIs to ensure compliance.
· Work closely with internal and external customers.
· Provide good customer service
Month End department compliance.
· Ensure invoicing, job costings, CIA are all updated
Use of Next Gen/MS office as requested.
· Customs Entries on CDS
· Cost Control
· Ensure all reports including internal and customer specific are completed within the deadlines.
· Resolve queries from customers and suppliers.
· Work closely with the Operations Manager for Internal and external rates reviews.
· Remain in contact with customers and suppliers to maintain relationship.

Experience needed.
· Import starts to finish Air, Ocean experience required
· Proven operational experience
· Proven customer service experience
· Good IT skills
· Any knowledge of Export Air, Sea Road operations. Advantage
Customer Service driven
· Problem solving skills
· Ability to action SOPs.
· Flexible approach to workload and hours.

Please forward CVs to sue.stone@firstchoiceuk.com

Salary depends on experience

If you have not heard from us within 7 days, then you application has been