Air Export Specialist -
Adhere to Customs Compliance procedures and documentation.
Manage and Build Customer Relationships.
Complete retrospective Customs compliance actions
Customs entry for Specialist License movements.
Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
Liaise directly with DGF departments on shipment planning and coordination.
Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination.
Liaise directly with overseas offices on shipment planning and coordination.
Maintain and update DFT compliance.
Maintain mandatory milestones and remarks through Logis (internal system).
Manage allocated customers against agreed SOP.
Use Logis to create, manage and maintain London Airfreight shipments.
Any other duties as required.
Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned.
Support the measurement of Key Performance Indicators.
Contribute to the First Choice continuous improvement program.
Participate in the Weekly Team briefing sessions.
Complete all statutory and mandatory training.
One years experience within the Freight Forwarding Industry.
5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
Experience of HMRC procedures.
Clear and concise communication skills (written and spoken).
Ability to follow processes.
Ability to support a culture of continuous improvement.
Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
Knowledge of Freight Forwarding industry: Exports, exports - Must have 5 year referencing with no gaps.