Job Description
Import Export Customer service
someone working for a manufacturer or retail business, experience would be as per the below;
Responsible for taking and processing orders from customers, using great attention to detail to ensure that all aspects are dealt with properly.
Speaking and selling to customers over the phone, establishing good rapport not only with domestic customers but with commercial customers also. Such communications also include dealing with any problems that may arise during order processing and transport and providing good and satisfactory customer service.
Maintaining a good relationship with haulage companies to ensure that clear and correct instructions are relayed so that the consignee receives their goods as requested and on time.
Raising export/customs documentation such as Commercial invoices, Certificates of Origin, EUR1 Forms, ATR Forms and Arab Certificates of Origin to comply with customs requirements and ultimately to ensure customer satisfaction and efficient transport.
Using programs such as CRM and Sage 200 to raise, despatch and invoice orders as well as checking and allocating stock. This also includes managing customer accounts.
Regular use of Microsoft Office, including Excel to create and maintain spreadsheets for the recording of important information.
Taking payment from customers over the phone or by issuing proforma invoices.