Job Description
Export Operations & Customer Service Agent
Extremely High Level of service
Must be able to self manage time, systems and processes
Be a strong team player, taking on accountability for all tasks within this role
Keep on top of the daily needs of multiple customers to ensure we meet their expectations
Process shipments on internal systems Liaise with internal branches UK and overseas
Complete on going reports required both internally and for customer reference
Be willing, able and have a can do attitude
Be cost conscious, helping the team operate within budget, ensuring that best market rates are achieved
Continually monitor logistical procedures to ensure the best delivery solution is applied
Support all team members within their own role
· Hazardous goods trained
· Excel/Word (must have a high level of competence)
· High level of computer skills/speed due to several computer systems/programs
· Commercial awareness essential
· Clear and concise communication skills (written and spoken) essential
· Ability to follow processes
· Ability to support a culture of continuous improvement
· Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
· Knowledge of Freight Forwarding industry: imports, exports and related processes desirable, but not essential
· Two or more years experience within the Freight Forwarding Industry desirable
· 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable
HOURS: 37.5 hours per week
Must have good IT Skills to apply for this role.
IND1