Logistics Customer Service Representative Process: Ensure purchase items arrive into the warehouse or at port on time. This is achieved by tracking orders placed by the business. Working with suppliers to ensure delivery. Inform the business of any delays and work together to explore ways to make sure the items arrive on time.
Key Activities: · Chasing order acknowledgments · Chasing outstanding quotes processed in Shipserv · Chasing late deliveries - contacting suppliers · Chasing urgent/important deliveries · Liaising with buyers/RTP, vessels and superintendents closely · Compiling KPIs/reports on vendor performance for both internal & customer reference · Be a strong team player, taking on accountability for all tasks within this role. · Identify service and escalate to Team Leader/Manager for consideration/implementation. Attitude · Be a strong team player, taking on accountability for all tasks within this role. · Be willing, able and have a can-do attitude. · Keep a clean and well presented working environment. · Be proactive is spotting ways to improve our process. Key Skills: · High level of accuracy and attention to detail · Good communication skills, written and oral · Experience of Excel/Word/Email · Quick to learn new business-specific software systems · Must be able to self-manage Must have good reference checks.