Courier Customer Service Agent x3

06384
N/A
HEATHROW OFFICE
£22000 - £27000

Job Description

Courier Customer Service Agent required to join busy courier team within niche market

Ideally suited for someone with Express Courier Customer Service knowledge

You will have worked in a similar role for around 2 years plus and be confident in duties as listed below:
Major Duties and Responsibilities

To receive on-line / phone job orders from clients, and set up the job accordingly
(which includes routing, classifying of service type, packaging requirements, establishing a deadline and printing the job order).
To despatch collection requests Provide Export Instructions to Exports / Service Partner where applicable
To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
Personal Characteristics

Works well unsupervised and under pressure
Is confident when dealing with clients
Create a positive work environment
Strong team player

Salary GBP22k-GBP27k (depending on skills & experience)
Hours: 9-6 or 8-5 or similar hours

Please send your CV to Kellie Buckley

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.