Import Export Account Handler - Immediate Starter
VIP Account Manager
Job Description: To service the clients requirements from end to end ensuring smooth operation. The successful candidate will learn and integrate with the client to obtain an in-depth knowledge of their unique processes and requirements working to apply them into bookings by road, sea & air. Position Requirements: 3 + years of operations experience, customs knowledge to a good level, desire to learn, must be confident talking on the phone and promoting themselves, excellent customer service and telephone manner, experience of MULTIFREIGHT computer software an advantage, good knowledge of office software such as word/excel/outlook/skype. Must be able to work on own initiative and also within a team. You should be customer focused and show commercial sense. Job Role:
Quote clients by searching the market and network to offer the best overall costs onbaord suitable routes depending on clients requirement, follow up in timely periods to secure bookings & feedback.
Co-ordinate new bookings with agents/co-loaders/airlines and input details and documents to Freight Software.
Keep the client updated for shipment progress reports at milestone points.
Complete the job end to end ensuring correct paperwork and information are obtained and transferred for compliance.
Co-ordinate customs clearance with a broker, organise FAS payments and sales invoice for Duty + VAT. Negotiate haulage rates and arrange delivery.
Raise invoices and cost files accurately for reporting purposes.
Pass supplier invoices / resolve queries if required. Collect original paperwork where necessary and before release/delivery of cargo.
Ensure any payments from COD/Non Credit clients are received prior to release/delivery of cargo. What We Offer: An excellent opportunity to work in a new & growing company that believes in Personal Development & Training.
23 days holiday + Bank Holidays for a well-earned rest
Pension Scheme. Chance to be part of a team for a forward-thinking forwarder, increase your knowledge experience and confidence within the industry.
Access to a global network of over 7000 verified agents in 190 countries. About us: our company is a truly unique freight and logistics provider offering multimodal solutions across the globe to commercial and private shippers. We offer one dedicated office contact who is available, Must have an excellent freight forwarding background to apply for this position.