Job Description
Import Operator x2
Primary Function of Job Role
The role of an imports operator is to ensure that the activity between our suppliers, agents and customers runs as smoothly as possible.
This position will require the successful individual to process bookings, arrange imports from all over the world and build relationships with agents and customers. We also require the employee to complete customs entries in compliance with HMRCE regulations, manage deliveries and assist in agents and customer quotations.
Main Responsibilities
· Manage and execute multi-modal freight import services
· Working within Sea Freight LCL + FCL
· Collecting all the correct documentation and ensuring payments have cleared prior to release/delivery of cargo
· Liaison at all levels with carriers, service providers, agents, clients and customers
· Ensure all freight operations are within contractual SLAs and KPI limits
· Liaison with agents, clients dedicated Supply Chain Controllers, Managers and day-day staff
· Maximize revenue for the company and maintain internal service level agreements
· Co-operate with other teams to ensure cost and revenue are processed accurately and on time
· Assist with KPI reporting and general team support (holiday/sickness coverage) as and when required
· Ensure accurate and timely customs entries are completed to the clients/importers requirements
· Dealing with customer and supplier queries effectively
· Any Ad Hoc duties as requested by management
· Dealing with Customs and all queries which relate to customs
Skills and Experience required:
· Background in Shipping, Logistics, Transport Coordination
· Outstanding customer service skills
· Proficient communicator; verbal and written
· Organization skills
· High levels of accuracy
· Excellent numerical skills
· Fully understand the customs process
· Fully conversant with Microsoft Office Suite
· Customs Clearance not essential but desirable
Capabilities/Competencies:
· Customer Centric
· Planning & Organising
· Pro-active attitude
· Learning agility
· Professional integrity
· Aptitude for analysis and problem solving
· Ability to work in a fast paced environment