Job Description


Offering a salary of £25,000 - £35,000 - Based on experience

Based in Coventry / Warwickshire

Import & Export Operations

International business / Global Key Account

A role has become available for an AIRFREIGHT IMPORT KEY ACCOUNT OERATOR to join their busy Airfreight Import department handling the Import Operations for a large Key Account Customers.

This is working with a large Global Freight Forwarding, Logistics and Supply Chain organisation with offices across the world responsible for the Import & Export of Airfreight, Seafreight and Trailer Freight operations.

Role responsibilities include

  • Managing Key Customer relationships, KPI’s and SLA’s
  • Managing Airfreight Import shipments for the account from start to finish
  • Managing any problems that arrive
  • Updating Customer contacts with shipments details and forecasts
  • Ensuring the customer reporting function is completed accurately
  • Arranging the delivery of Airfreight shipments as per requirements
  • Handling all aspects of Key Account customer service.
  • Creating and opening Airfreight Import files
  • Obtaining Customs Clearance instructions
  • Ensuring correct requirements are met for HMRC
  • To complete all invoice processing

This role requires a candidate who possesses excellent communication and customer service skills and a clear understanding of Airfreight Import operations.

Previous experience of Key Account operations/management would be advantageous.