LOGISTICS CUSTOMER SERVICE CLERK – IMMEDIATE START

Based in Newport Pagnell (MK16)

Offering a salary of £20,000 - £25,000 depending on experience

Global organisation

Excellent career opportunity.

We are seeking to recruit a LOGISTICS CUSTOMER SERVICE CLERK with an immediate start. Working hours are Monday to Friday, 09.00 – 5.30pm, the role is based in Newport Pagnell (MK16)

 We are seeking a candidate who possesses excellent Customer Service skills and able to communicate effectively across all levels, an excellent telephone manner, confident in their approach and always striving to offer customers and colleagues the highest level of service. Who is also able to work in a fast paced environment with the Logistics, Distribution & Supply Chain industry sector.

All candidates will need be IT Literate and conversant in Microsoft Excel and able to work with a high level of attention to detail and level of accuracy.

Working for a Global Freight Forwarding and Logistics organisation the role of LOGISTICS CUSTOMER SERVICE CLERK will be to;

• Liaise with internal and external customers and advise of booking receipts,
• Confirm Freight details and establish any special requests/requirements,
• Input all booking data on to an in-house system and generate reports,
• Trace and track freight keeping customers updated with its status,
• Take all general freight enquiries.

Working closely with other departments and offices across the UK and internationally, to offer an outstanding level of service to all customers. This is a fabulous opportunity to work for a large global organisation, offering an immediate start.

For compliance with the DFT and CAA regulations all applicants are required to have a 5 year checkable work history/Education history in the UK and a Clean Criminal Record.

Purpose of Job:

To provide the effective management and co-ordination of reception & client liaison services.
Provide and ensure a friendly, efficient and professional customer service to all visitors and employees and consistently exceed their expectations
Respond to all enquiries or pass to the relevant department in a clear, consistent and professional manner at all times
Develop existing processes and procedures, use of all internal systems and equipment to support business objectives. Working closely with all departments to deliver excellent customer service to encourage repeat business.
Account management and the administrative support of the sales office with all conference, events and weddings throughout the company, including show rounds, final details, account management, administration, finance reporting and customer and account support.
Co-ordinate, develop and promote brand, services and products at all times.

Special Notes or Conditions:
The working week is any 5 days over 7. Reception is required to be covered from 7am - 10pm.

NEED TO DRIVE AND OWN A CAR DUE TO THE LOCATION.

Also you will need to have receptionist / customer service experience within the hotel environment

**If you havent heard from us within 7 working days, please assume you have been unsuccessful this time**