21 Jobs Found
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Get NEW JOBS like these
by email - as they go live.
by email - as they go live.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Time Critical Customer Service Agent
Job Title: Time Critical Customer Service Agent
Hours: 37.5 per week / mixed shifts / 0600-1500 / 0800-1700 / 0900-1800 / 1100-2000
Salary: GBP20k-GBP30k P/A based on experience
Purpose of the Role:
Aid and assist clients in all phases of consignment preparation for time critical shipments
Handle and monitor client activities ensuring compliance with all agreed company policies.
Main Duties:
Processing of consignment orders from clients via email, telephone and via the online booking portal, (which includes routing, classifying of service type, establishing a deadline and printing the job order)
Managing the green light approval process for consignments destined to non-EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of client emails via the shared mailboxes.
Ensure compliance with company policies and procedures.
Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
Tracking and tracing consignments and providing the client with status updates throughout transit.
Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from canididates with the stated required experience for this role, if you don't hear from us your application has been unsuccessful.
Hours: 37.5 per week / mixed shifts / 0600-1500 / 0800-1700 / 0900-1800 / 1100-2000
Salary: GBP20k-GBP30k P/A based on experience
Purpose of the Role:
Aid and assist clients in all phases of consignment preparation for time critical shipments
Handle and monitor client activities ensuring compliance with all agreed company policies.
Main Duties:
Processing of consignment orders from clients via email, telephone and via the online booking portal, (which includes routing, classifying of service type, establishing a deadline and printing the job order)
Managing the green light approval process for consignments destined to non-EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of client emails via the shared mailboxes.
Ensure compliance with company policies and procedures.
Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
Tracking and tracing consignments and providing the client with status updates throughout transit.
Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from canididates with the stated required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Control Group Agent (4 on 4 off nights)
Job Title: Control Group Agent (Nights)
Hours: 4 on 4 off NIGHTS (12 hour shifts)
Salary: Up to GBP30k P/A based on experience
New opportunity to join this time critical Freight Forwarding agent in the capacity of a control group agent. Please note this is a permanent nights role.
Purpose of the Role:
Handle and monitor all operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live activities ensuring adherence to agreed rate structures and pricing policies.
To work collaboratively with customer service and sales to ensure maximum client satisfaction.
Main Duties:
Work as part of the daily operations of the LHR team
Managing daily email volumes in the applicable inboxes.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated operational issues in accordance with the team leads/manager
Monitor accuracy of reporting and data base information
To on a daily basis ensure compliance to all agreed company policies, procedures and pricing structures.
Provide cover for general customer service processes & procedures when required
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from candidate with the required stated experience for this role, if you do't hear from us your application has been unsuccessful
Hours: 4 on 4 off NIGHTS (12 hour shifts)
Salary: Up to GBP30k P/A based on experience
New opportunity to join this time critical Freight Forwarding agent in the capacity of a control group agent. Please note this is a permanent nights role.
Purpose of the Role:
Handle and monitor all operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live activities ensuring adherence to agreed rate structures and pricing policies.
To work collaboratively with customer service and sales to ensure maximum client satisfaction.
Main Duties:
Work as part of the daily operations of the LHR team
Managing daily email volumes in the applicable inboxes.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated operational issues in accordance with the team leads/manager
Monitor accuracy of reporting and data base information
To on a daily basis ensure compliance to all agreed company policies, procedures and pricing structures.
Provide cover for general customer service processes & procedures when required
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from candidate with the required stated experience for this role, if you do't hear from us your application has been unsuccessful
OFFICE & PROFESSIONAL
HEATHROW OFFICE
Duty & VAT Administrator - 12 month contract
Duty & VAT Administrator - 12 month contract
Role Purpose:
To provide quality and timely customs query resolution
Key duties to include (but not limited to)
Ensure that frontline calls are handled in a professional and courteous manner in alignment with company standards
Attempt to resolve the customs enquiry over the phone wherever possible in order to facilitate prompt payment
Liaise with HMRC regarding outstanding reclaims for Duty & VAT charges
Ensure targets daily/weekly/monthly are achieved as agreed with supervisor
Ensure monthly write-offs are kept to a minimum
Skills Required:
Duty & VAT knowledge (essential)
Knowledge of customs regulations and resolving customs queries
Ideal candidate will have a minimum of 1 years experience within Duty & VAT environment
Please send your CV to kellie.buckley@firstchoiceuk.com
*We can only accept applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Role Purpose:
To provide quality and timely customs query resolution
Key duties to include (but not limited to)
Ensure that frontline calls are handled in a professional and courteous manner in alignment with company standards
Attempt to resolve the customs enquiry over the phone wherever possible in order to facilitate prompt payment
Liaise with HMRC regarding outstanding reclaims for Duty & VAT charges
Ensure targets daily/weekly/monthly are achieved as agreed with supervisor
Ensure monthly write-offs are kept to a minimum
Skills Required:
Duty & VAT knowledge (essential)
Knowledge of customs regulations and resolving customs queries
Ideal candidate will have a minimum of 1 years experience within Duty & VAT environment
Please send your CV to kellie.buckley@firstchoiceuk.com
*We can only accept applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Export Airfreight Clerk
Great opportunity has become available for an Export Airfreight Clerk with around 3 years experience plus to join this friendly, busy forwarder
You will be confident in Export Airfreight operational duties including Customer Services
Salary cGBP25K-GBP30k for the right applicant
9-5.30 Monday to Friday
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful
You will be confident in Export Airfreight operational duties including Customer Services
Salary cGBP25K-GBP30k for the right applicant
9-5.30 Monday to Friday
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful
FREIGHT & LOGISTICS
HEATHROW OFFICE
Time Critical Operations Agent (4on 4off Days)
Position: Time Critical Operations Agent
Hours: 4 on 4 off days / 0700-1900
Salary: GBP30k-GBP34k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Hours: 4 on 4 off days / 0700-1900
Salary: GBP30k-GBP34k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Time Critical Operations Agent (4on 4off Nights)
Position: Time Critical Operations Agent
Hours: 4 on 4 off nights / 1900-0700
Salary: GBP32k-GBP35k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution, Express Air, Charter, Hand carry or Road
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Hours: 4 on 4 off nights / 1900-0700
Salary: GBP32k-GBP35k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution, Express Air, Charter, Hand carry or Road
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Courier Customer Service Clerk x2
Courier Customer Service Clerk x2 required to join busy Courier agent
Hours will be
1 role 0900 - 1730
2 role 09:30 - 1800
Ideally the candidate will have some basic industry knowledge
Salary will be cGBP18k - GBP22k (salary will reflect experience)
Please send your CV to kellie.buckley@firstchoiceuk.com
Hours will be
1 role 0900 - 1730
2 role 09:30 - 1800
Ideally the candidate will have some basic industry knowledge
Salary will be cGBP18k - GBP22k (salary will reflect experience)
Please send your CV to kellie.buckley@firstchoiceuk.com
FREIGHT & LOGISTICS
HEATHROW OFFICE
Aerospace/Aviation Clerk - Nights
Job Title: Aerospace/Aviation Clerk - NIGHTS
Shift: 4 on 4 off days
Hours: 1900-0700
Salary: GBP30k-GBP35k
Candidates should have a background in Airfreight Exports, aviation or other time critical export experience would be an advantage.
General Duties:
To take job orders from clients that include routing, classifying of service type, establishing a deadline etc
To assist in providing clients with continuous notification and follow up, which includes flight and customs delays, proof of deliveries, charges, resolution etc
Ensure customs are given all available service options
Set up and organise special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us you application has been unsuccessful.
Shift: 4 on 4 off days
Hours: 1900-0700
Salary: GBP30k-GBP35k
Candidates should have a background in Airfreight Exports, aviation or other time critical export experience would be an advantage.
General Duties:
To take job orders from clients that include routing, classifying of service type, establishing a deadline etc
To assist in providing clients with continuous notification and follow up, which includes flight and customs delays, proof of deliveries, charges, resolution etc
Ensure customs are given all available service options
Set up and organise special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us you application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Aerospace/Aviation Clerk
Job Title: Aerospace/Aviation Clerk
Shift: 4 on 4 off days
Hours: 1000-1900 Mon-Fri
Salary: Circa GBP28k (based on experience)
Candidates should have a background in Airfreight Exports, aviation or other time critical export experience would be an advantage.
General Duties:
To take job orders from clients that include routing, classifying of service type, establishing a deadline etc
To assist in providing clients with continuous notification and follow up, which includes flight and customs delays, proof of deliveries, charges, resolution etc
Ensure customs are given all available service options
Set up and organise special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us you application has been unsuccessful.
Shift: 4 on 4 off days
Hours: 1000-1900 Mon-Fri
Salary: Circa GBP28k (based on experience)
Candidates should have a background in Airfreight Exports, aviation or other time critical export experience would be an advantage.
General Duties:
To take job orders from clients that include routing, classifying of service type, establishing a deadline etc
To assist in providing clients with continuous notification and follow up, which includes flight and customs delays, proof of deliveries, charges, resolution etc
Ensure customs are given all available service options
Set up and organise special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us you application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Air Product Team Leader - Exports
Role: Air Product Team Leader - Exports
Location: Colnbrook
Hours: Mon-Fri 0900-1730
Salary: Circa GBP30k
In this role you will be ensuring the smooth running of the LHR Air Export department.
You will need to be an effective leader and communicator with excellent problem solving and analytical skills.
You will be responsible for 6 Air Export clerks and have responsibility for managing, motivate and developing the skills withing the team.
Experience in the Export freight forwarding is essential for this role, you must also have the skills necessary to successfully manage a team. Prior team leader or supervisory experience in the industry would be beneficial.
The ideal candidate must be able to work under pressure and be motivated to achieve.
*We can only accept applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Location: Colnbrook
Hours: Mon-Fri 0900-1730
Salary: Circa GBP30k
In this role you will be ensuring the smooth running of the LHR Air Export department.
You will need to be an effective leader and communicator with excellent problem solving and analytical skills.
You will be responsible for 6 Air Export clerks and have responsibility for managing, motivate and developing the skills withing the team.
Experience in the Export freight forwarding is essential for this role, you must also have the skills necessary to successfully manage a team. Prior team leader or supervisory experience in the industry would be beneficial.
The ideal candidate must be able to work under pressure and be motivated to achieve.
*We can only accept applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Courier Customer Service Clerk
Customer Service Clerk
Colnbrook
Our client based in Colnbrook is currently recruiting for a Customer Service Clerk for their international courier company.
The ideal candidate will have experience working in customer service for an international logistics or Freight Forwarding company. The client would also consider someone with office based customer service experience, that isnt necessarily within the international logistics or Freight Forwarding industry.
Position Overview
Customer service is the first point of contact for customers and most suppliers. Therefore it is essential that the customer service assistant is able to work pro-actively and under pressure.
Essential Job Functions
Answering the telephone
Responding to emails
Taking customer bookings
Arranging insurance
Liaising with service providers
Handling customers queries and complaints
Providing quotes
Updating AIMS with PODS and any handling reports
Non-essential Job Functions
Contacting customers for commercial invoices
Contacting customers or agents when there is a problem with the collection or delivery
Sending off hardcopy PODS to other offices
Requirements
As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times & collection time cut offs.
Other Skills/Abilities
Good knowledge of Word and Excel software
French speaking would be beneficial
Excellent telephone manner
Ability to work under pressure
*We are only able to accept applications from candidates who have the required assistance for this role, if you don't hear from us your application has been unsuccessful.
Colnbrook
Our client based in Colnbrook is currently recruiting for a Customer Service Clerk for their international courier company.
The ideal candidate will have experience working in customer service for an international logistics or Freight Forwarding company. The client would also consider someone with office based customer service experience, that isnt necessarily within the international logistics or Freight Forwarding industry.
Position Overview
Customer service is the first point of contact for customers and most suppliers. Therefore it is essential that the customer service assistant is able to work pro-actively and under pressure.
Essential Job Functions
Answering the telephone
Responding to emails
Taking customer bookings
Arranging insurance
Liaising with service providers
Handling customers queries and complaints
Providing quotes
Updating AIMS with PODS and any handling reports
Non-essential Job Functions
Contacting customers for commercial invoices
Contacting customers or agents when there is a problem with the collection or delivery
Sending off hardcopy PODS to other offices
Requirements
As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times & collection time cut offs.
Other Skills/Abilities
Good knowledge of Word and Excel software
French speaking would be beneficial
Excellent telephone manner
Ability to work under pressure
*We are only able to accept applications from candidates who have the required assistance for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Airfreight Import Operations Clerk
Position : Airfreight Import Operations Clerk
Location: Colnbrook
Working Hours : Monday to Friday 9am to 5pm
Minimum experience: 5 years Import entry experience
Working in a team of 4, the successful applicant will be responsible for day to day operations within the airfreight import department of this freight forwarding client in Colnbrook.
Responsibilities will include quoting, liaising with customers, routing of shipments with our overseas offices/partners, Import customs clearance, arranging airline collection, arranging delivery and invoicing the consignment to customers/partners.
Interested candidates must have experience with Airfreight import customs entries.
Experience with Aerospace and ships spares would be an advantage but not essential.
Salary: Up to GBP30k based on experience level
Holidays: 22 Days per annum
*We can only accept applications from candidates with the stated required experience for this role, if you don't hear from us your application has unfortunately been unsuccessful.
Location: Colnbrook
Working Hours : Monday to Friday 9am to 5pm
Minimum experience: 5 years Import entry experience
Working in a team of 4, the successful applicant will be responsible for day to day operations within the airfreight import department of this freight forwarding client in Colnbrook.
Responsibilities will include quoting, liaising with customers, routing of shipments with our overseas offices/partners, Import customs clearance, arranging airline collection, arranging delivery and invoicing the consignment to customers/partners.
Interested candidates must have experience with Airfreight import customs entries.
Experience with Aerospace and ships spares would be an advantage but not essential.
Salary: Up to GBP30k based on experience level
Holidays: 22 Days per annum
*We can only accept applications from candidates with the stated required experience for this role, if you don't hear from us your application has unfortunately been unsuccessful.
