25 Jobs Found
Get NEW JOBS like these by
email - as they go live.
email - as they go live.
Get NEW JOBS like these
by email - as they go live.
by email - as they go live.
OFFICE & PROFESSIONAL
HEATHROW OFFICE
Trainee Export Clerk
Trainee Export Clerk required to join established, friendly forwarder
Candidates will learn Airfreight Exports from start to finish:
Cutting/Creating Air Waybills
Export Entries
Liaising with customers, airlines and other company branches
Arranging deliveries/collections
the candidate would have knowledge of what the Freight Forwarding industry is about.
Please send your CV to kellie.buckley@firstchoiceuk.com
Hours are Monday to Friday 09:00 - 18:00
Salary is cGBP15,000
If you do not hear from us your application has been unsuccessful.
Candidates will learn Airfreight Exports from start to finish:
Cutting/Creating Air Waybills
Export Entries
Liaising with customers, airlines and other company branches
Arranging deliveries/collections
the candidate would have knowledge of what the Freight Forwarding industry is about.
Please send your CV to kellie.buckley@firstchoiceuk.com
Hours are Monday to Friday 09:00 - 18:00
Salary is cGBP15,000
If you do not hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Time Critical Customer Service Agent
Job Title: Time Critical Customer Service Agent
Hours: 37.5 per week / mixed shifts / 0600-1500 / 0800-1700 / 0900-1800 / 1100-2000
Salary: GBP20k-GBP30k P/A based on experience
Purpose of the Role:
Aid and assist clients in all phases of consignment preparation for time critical shipments
Handle and monitor client activities ensuring compliance with all agreed company policies.
Main Duties:
Processing of consignment orders from clients via email, telephone and via the online booking portal, (which includes routing, classifying of service type, establishing a deadline and printing the job order)
Managing the green light approval process for consignments destined to non-EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of client emails via the shared mailboxes.
Ensure compliance with company policies and procedures.
Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
Tracking and tracing consignments and providing the client with status updates throughout transit.
Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from canididates with the stated required experience for this role, if you don't hear from us your application has been unsuccessful.
Hours: 37.5 per week / mixed shifts / 0600-1500 / 0800-1700 / 0900-1800 / 1100-2000
Salary: GBP20k-GBP30k P/A based on experience
Purpose of the Role:
Aid and assist clients in all phases of consignment preparation for time critical shipments
Handle and monitor client activities ensuring compliance with all agreed company policies.
Main Duties:
Processing of consignment orders from clients via email, telephone and via the online booking portal, (which includes routing, classifying of service type, establishing a deadline and printing the job order)
Managing the green light approval process for consignments destined to non-EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of client emails via the shared mailboxes.
Ensure compliance with company policies and procedures.
Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
Tracking and tracing consignments and providing the client with status updates throughout transit.
Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from canididates with the stated required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Control Group Agent (4 on 4 off nights)
Job Title: Control Group Agent (Nights)
Hours: 4 on 4 off NIGHTS (12 hour shifts)
Salary: Up to GBP30k P/A based on experience
New opportunity to join this time critical Freight Forwarding agent in the capacity of a control group agent. Please note this is a permanent nights role.
Purpose of the Role:
Handle and monitor all operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live activities ensuring adherence to agreed rate structures and pricing policies.
To work collaboratively with customer service and sales to ensure maximum client satisfaction.
Main Duties:
Work as part of the daily operations of the LHR team
Managing daily email volumes in the applicable inboxes.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated operational issues in accordance with the team leads/manager
Monitor accuracy of reporting and data base information
To on a daily basis ensure compliance to all agreed company policies, procedures and pricing structures.
Provide cover for general customer service processes & procedures when required
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from candidate with the required stated experience for this role, if you do't hear from us your application has been unsuccessful
Hours: 4 on 4 off NIGHTS (12 hour shifts)
Salary: Up to GBP30k P/A based on experience
New opportunity to join this time critical Freight Forwarding agent in the capacity of a control group agent. Please note this is a permanent nights role.
Purpose of the Role:
Handle and monitor all operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live activities ensuring adherence to agreed rate structures and pricing policies.
To work collaboratively with customer service and sales to ensure maximum client satisfaction.
Main Duties:
Work as part of the daily operations of the LHR team
Managing daily email volumes in the applicable inboxes.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated operational issues in accordance with the team leads/manager
Monitor accuracy of reporting and data base information
To on a daily basis ensure compliance to all agreed company policies, procedures and pricing structures.
Provide cover for general customer service processes & procedures when required
Experience Required:
Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)
*We can only accept applications from candidate with the required stated experience for this role, if you do't hear from us your application has been unsuccessful
OFFICE & PROFESSIONAL
HEATHROW OFFICE
Duty & VAT Administrator - 12 month contract
Duty & VAT Administrator - 12 month contract
Role Purpose:
To provide quality and timely customs query resolution
Key duties to include (but not limited to)
Ensure that frontline calls are handled in a professional and courteous manner in alignment with company standards
Attempt to resolve the customs enquiry over the phone wherever possible in order to facilitate prompt payment
Liaise with HMRC regarding outstanding reclaims for Duty & VAT charges
Ensure targets daily/weekly/monthly are achieved as agreed with supervisor
Ensure monthly write-offs are kept to a minimum
Skills Required:
Duty & VAT knowledge (essential)
Knowledge of customs regulations and resolving customs queries
Ideal candidate will have a minimum of 1 years experience within Duty & VAT environment
Please send your CV to kellie.buckley@firstchoiceuk.com
*We can only accept applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Role Purpose:
To provide quality and timely customs query resolution
Key duties to include (but not limited to)
Ensure that frontline calls are handled in a professional and courteous manner in alignment with company standards
Attempt to resolve the customs enquiry over the phone wherever possible in order to facilitate prompt payment
Liaise with HMRC regarding outstanding reclaims for Duty & VAT charges
Ensure targets daily/weekly/monthly are achieved as agreed with supervisor
Ensure monthly write-offs are kept to a minimum
Skills Required:
Duty & VAT knowledge (essential)
Knowledge of customs regulations and resolving customs queries
Ideal candidate will have a minimum of 1 years experience within Duty & VAT environment
Please send your CV to kellie.buckley@firstchoiceuk.com
*We can only accept applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Air Import Breakbulk Clerk
Job Title: Air Import Breakbulk Clerk
Hours: 0715 -1930 (4 on 4 off days)
Candidate Requirements:
The right candidate should have at least 3 years experience in either breakbulk or
general imports operations.
Main Duties:
Processing of pre alert documents from our overseas partners into the in-house system
All inbound import shipments will need to be monitored
Monitor freight departures from origin offices
Checking with Airlines at LHR to confirm flight/freight arrival
Arranging airlines collections where necessary
Ensuring airline storage penalties arent incurred unnecessarily
Supporting the general import department and other branches
*We can only accpet applications from candidates with the stated necessary experience for this role, if you don't hear from us you application has been unsuccessful.
Hours: 0715 -1930 (4 on 4 off days)
Candidate Requirements:
The right candidate should have at least 3 years experience in either breakbulk or
general imports operations.
Main Duties:
Processing of pre alert documents from our overseas partners into the in-house system
All inbound import shipments will need to be monitored
Monitor freight departures from origin offices
Checking with Airlines at LHR to confirm flight/freight arrival
Arranging airlines collections where necessary
Ensuring airline storage penalties arent incurred unnecessarily
Supporting the general import department and other branches
*We can only accpet applications from candidates with the stated necessary experience for this role, if you don't hear from us you application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Airfreight Import Operations
Job Title: Airfreight Import Operations
Hours: Mon-Fri 0900-1730
Candidate Requirements:
3-5 years Air Import experience with the ability to complete various types of import entries
Strong customer service skills with a very good level of attention to detail
Main Duties:
Start to finish Air Import Operations
Arranging Air Imports from worldwide origin countries
Liaising with overseas offices & partners
Customs clearance/contacting shippers for clearance instructions
Arranging collections & deliveries
Keeping customer up to date on their shipments
Billing shipments upon completion
General admin
*We can only accept applications from candidates with the stated necessary experience for this role, if you don't hear from us your application has been unsuccessful
Hours: Mon-Fri 0900-1730
Candidate Requirements:
3-5 years Air Import experience with the ability to complete various types of import entries
Strong customer service skills with a very good level of attention to detail
Main Duties:
Start to finish Air Import Operations
Arranging Air Imports from worldwide origin countries
Liaising with overseas offices & partners
Customs clearance/contacting shippers for clearance instructions
Arranging collections & deliveries
Keeping customer up to date on their shipments
Billing shipments upon completion
General admin
*We can only accept applications from candidates with the stated necessary experience for this role, if you don't hear from us your application has been unsuccessful
FREIGHT & LOGISTICS
HEATHROW OFFICE
Export Airfreight Clerk
Great opportunity has become available for an Export Airfreight Clerk with around 3 years experience plus to join this friendly, busy forwarder
You will be confident in Export Airfreight operational duties including Customer Services
Salary cGBP25K-GBP30k for the right applicant
9-5.30 Monday to Friday
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful
You will be confident in Export Airfreight operational duties including Customer Services
Salary cGBP25K-GBP30k for the right applicant
9-5.30 Monday to Friday
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful
FREIGHT & LOGISTICS
HEATHROW OFFICE
Time Critical Operations Agent (4on 4off Days)
Position: Time Critical Operations Agent
Hours: 4 on 4 off days / 0700-1900
Salary: GBP30k-GBP34k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Hours: 4 on 4 off days / 0700-1900
Salary: GBP30k-GBP34k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Time Critical Operations Agent (4on 4off Nights)
Position: Time Critical Operations Agent
Hours: 4 on 4 off nights / 1900-0700
Salary: GBP32k-GBP35k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution, Express Air, Charter, Hand carry or Road
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
Hours: 4 on 4 off nights / 1900-0700
Salary: GBP32k-GBP35k dependent on experience
Providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with excellent customer service at all times. This role would be suitable from someone with time critical export experience, or project forwarding.
Core Duties:
To deal with internal and external customer queries in a timely and efficient manner.
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Establishing the best transport solution, Express Air, Charter, Hand carry or Road
Complete customs checks
Providing quotations and gaining 3rd party costings
Taking booking details, arranging collections/deliveries
Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
Support 24/7/365 operations and service delivery
Skills & Experience Required:
Experience within the freight forwarding industry dealing with time sensitive export shipments
Outstanding customer service skills
Operational process knowledge
Strong interpersonal skills
Excellent written and verbal communication skills
Good Maths and English
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision-making qualities
Strong negotiation skills
Knowledge of UK DFT Security & Health & Safety processes and regulations.
*We can only accepy applications from candidates with the required experience for this role, if you don't hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Courier Customer Service Clerk x2
Courier Customer Service Clerk x2 required to join busy Courier agent
Hours will be
1 role 0900 - 1730
2 role 09:30 - 1800
Ideally the candidate will have some basic industry knowledge
Salary will be cGBP18k - GBP22k (salary will reflect experience)
Please send your CV to kellie.buckley@firstchoiceuk.com
Hours will be
1 role 0900 - 1730
2 role 09:30 - 1800
Ideally the candidate will have some basic industry knowledge
Salary will be cGBP18k - GBP22k (salary will reflect experience)
Please send your CV to kellie.buckley@firstchoiceuk.com
FREIGHT & LOGISTICS
HEATHROW OFFICE
Export Air Clerk
Our client, an established Logistics company based local to Heathrow are currently recruiting for an Export Air Clerk.
Candidate will have experience with start to finish export operations; duties below:
Liaising with clients, airlines, and overseas offices
Booking consignments
Arranging collections
Preparation of export documentation (AWBs and Manifests)
Export customs declarations
Handling inquiries and dealing with queries
Ideally the candidate will have a minimum of 3 years experience, however will look at CVs for slightly less
Hours are: Monday to Friday 09:00 - 17:30
Salary cGBP25,000 - GBP27,000 depending on experience
Please send C.Vs direct to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
Candidate will have experience with start to finish export operations; duties below:
Liaising with clients, airlines, and overseas offices
Booking consignments
Arranging collections
Preparation of export documentation (AWBs and Manifests)
Export customs declarations
Handling inquiries and dealing with queries
Ideally the candidate will have a minimum of 3 years experience, however will look at CVs for slightly less
Hours are: Monday to Friday 09:00 - 17:30
Salary cGBP25,000 - GBP27,000 depending on experience
Please send C.Vs direct to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
FREIGHT & LOGISTICS
HEATHROW OFFICE
Aerospace/Aviation Clerk - Nights
Job Title: Aerospace/Aviation Clerk - NIGHTS
Shift: 4 on 4 off days
Hours: 1900-0700
Salary: GBP30k-GBP35k
Candidates should have a background in Airfreight Exports, aviation or other time critical export experience would be an advantage.
General Duties:
To take job orders from clients that include routing, classifying of service type, establishing a deadline etc
To assist in providing clients with continuous notification and follow up, which includes flight and customs delays, proof of deliveries, charges, resolution etc
Ensure customs are given all available service options
Set up and organise special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us you application has been unsuccessful.
Shift: 4 on 4 off days
Hours: 1900-0700
Salary: GBP30k-GBP35k
Candidates should have a background in Airfreight Exports, aviation or other time critical export experience would be an advantage.
General Duties:
To take job orders from clients that include routing, classifying of service type, establishing a deadline etc
To assist in providing clients with continuous notification and follow up, which includes flight and customs delays, proof of deliveries, charges, resolution etc
Ensure customs are given all available service options
Set up and organise special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us you application has been unsuccessful.
