Looking after specific Pick & Pack customers
Physically preparing Orders and arranging collections and deliveries
Keeping up-to-date stock lists.
Charging storage / pick & pack files each month
Liaising with Customers regarding their requirements for orders.
Skills required -
Must have a good understanding of Microsoft Excel.
Good customer service skills.
Ability to work in a small team but also be self-sufficient.
Working within a team of 8 people, reporting directly to operations manager.
Handling European groupage services, Central and Western European markets, predominantly import.
Arranging movement of freight from origin to final destination, both international and national.
Liaising with customers, overseas partners and suppliers.
Holiday cover of colleagues.
Skills required -
Must have a good understanding of European road freight, at least 2 years experience.
Capable of manually calculating costs and charges / revenue manually - a good understanding of taxable kilos is a must.
Good customer service skills.
Ability to work in a team but also be self-sufficient.
Salary - negotiable depending on level of experience
Import Operator role:
Chasing customs clearance documents from customers, prior to vessel arrival.
Ensuring email queries are answered in a timely manner.
Collecting the correct documentation prior to release/delivery of cargo.
Liaising with the internal departments on arranging haulage with shipping lines/hauliers.
Ensuring shipments are rated and invoiced correctly.
Completing customer and IT requirements in a timely manner.
Securing any payment cleared funds for COD accounts prior to release/delivery of cargo.
Securing payment cleared funds for duty/vat invoices prior to release/delivery of cargo.
Processing supplier invoices.
Resolving any customer queries or complaints.
Filing and archiving of job files once complete.
Skills and Experience
Detailed knowledge of import operations
Good understanding of Excel spreadsheets (including formulas)
Be conscientious and have good attention to detail
Communicate politely and efficiently with clients and internal staff
Self-motivated and able to work without supervision
Experienced team player
Able to work under pressure and meet deadlines
Enthusiastic and driven to achieve targets and objectives
Proven customer service skills
Ability to identify and report problems that may occur.
min of 2 years freight forwarding able to work with a team also on own dealing with own accounts.
Our client is an international freight and Logistics company
Ideally candidates should have Export Experience
The Roll Mainly involves
Arranging Transport for clients cargo
Dealing with day to day client queries
Good Clear Telephone Manner.
Prime duty is to receive bookings form our internal customer service teams & overseas offices & process in our in house system for shipment as LCL.
All procedures and time frames to followed as per agreed workflows & must be adhered to at all times.
Meet all Company KPI targets and deadlines on a daily basis.
Any potential system problems must be advised to your manager immediately
Customer service teams and Overseas offices to be kept up to date at all times with confirmations and advised of any delays or issues in relation to their shipment.
To ensure that all charges entered are correct as per agreed tariff and/or quotations.
Ensuring any negative discrepancies are investigated and reported to your manager immediately.
Experience / Knowledge
Good understanding within the Freight forwarding industry. Competent with general freight forwarding requirements and procedures relating to Ocean exports particularly LCL
Able to work well within a team and have good communication skills. Able to be flexible, approachable and understanding to satisfy customer needs.
Ability to prioritise workloads in order to ensure efficiency gains
Minimum GCSE standard in English and Maths (or equivalent) essential.
Import Operations Multi Modal - Rail, via Europe to Ocean Far East
Land operations and/or Ocean operations more heavily on Imports.
It is a product that rail imports are from the Far East across the continent onto Germany, devanned/unpacked in Germany and then moved across to the UK.
I am looking for someone a bit more senior that can take the product forward not just handle operations, there will be customer development and the person will need enough experience to handle customer disputes/resolutions, Must have previous freight forwarding experience.
Freight forwarder based in Basildon is looking for an Internal Sales Executive to join their team.
Cold calling, researching and Generating own leads
Strong customer service and sales skills
Building strong rapports with existing and new clients.
Daily, weekly and monthly KPI reports.
Previous sales experience within Freight Forwarding or Shipping Industry preferred, but not essential.
Far East Sales would be an advantage
Salary depending on experience
To provide administration support to site operations, ensure that all WMS transactions are completed in line with operational and system processes. To ensure all stocks are correctly accounted for and recorded accurately. Provide customer service support in a professional and courteous manner.
Providing a of services using entry to advanced level technical and support knowledge assisting in all relevant regarding the supply chain, such a counts, internal processing, status updates.
Reviewing, completing and processing various degrees of documents and information relating to warehouse-slotting, route planning, inventory, quality standards (e.g. packaging, procurement, and delivery) and overall flow of information and operations.
Providing basic to more advanced support in the interpretation and assistance to staff and management regarding supply chain policies, programs and practices.
Providing support researching issues and developing recommendations to resolve issues related to the supply chain area, such as quality, speed, information, verifying data and requirements and related areas.
Assisting in the review and implementation of sully chain policies, practices and programs to meet organizational, operations and management needs.
Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
Play an active role in identifying process improvements to improve quality of service and cost.
To ensure all customer stock records are maintained on a timely and accurate basis
To ensure all system based activities for stock movement. VAS and transport operations are completed in a timely manner and to required standards.
Performs other duties as assigned
Skills and Experience:
Basic to more advanced general knowledge of supply chain
Basic analytical, attention to detail and good service orientation
PC skill: Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Previous experience in using WMS.
Communicating with co-workers to provide and receive direction
Understanding of Warehouse and stock processes
Ability to review and streamline process to enhance quality and cost
Excellent customer service skills
Ability to create positive working relationships.
our client are looking to recruit a Temp to Perm Freight Forwarder,
must have ocean freight background pref Far East - knowledge of all documentation & operations is required, some basic customs knowledge.
To support the activities of our pick/pack customers as well as general bespoke projects.
Using a combination of customer and company systems
Inbound and outbound Stock control and Administration
Creating outbound Pick Lists
Communicating with clients
General warehouse administration functions
Work cohesively with warehouse administration/warehouse team to ensure consistent on-time receipt & despatch of products through
Customer service, dealing with queries and issues, communicating with the customer in a professional manor
5 years industry experience minimum
Technical Skills Excellent ICT skills to include Microsoft packages
Good communication skills both verbal & written
Fast and accurate keyboard skills
Attention to detail
Friendly, calm and professional manner
Ability to adapt to change and work effectively as part of a team
Enthusiasm and good self-motivation