23 Jobs Found
Get NEW JOBS like these by
email - as they go live.
email - as they go live.
Get NEW JOBS like these
by email - as they go live.
by email - as they go live.
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Sea Freight Customer Care Manager
Import Sea freight Customer Care Manager
Your Role
The purpose of the role is to oversee the smooth running of the sea freight import department; to maintain and develop existing customer relationships; adhering to relevant company operating, financial and QSHE procedures. As a member of the branch sea freight team, contributing to the overall effectiveness, development, management and profitability of the sea freight dept.
Your Responsibilities
Management of the import department, ensuring adequate operational coverage is maintained at all times, through management of rotas and staff holidays
Ensuring that strict Credit Control guidelines are adhered to by all staff
Actively encouraging the training, personal and career development of the departmental team, through the annual PPR process
Active involvement with all import accounts for the branch in conjunction with local Sales
Visiting clients, where applicable, which may involve unsociable hours, and travel outside office hours/UK
Maintaining discipline within the department, in line with company policies and procedures
Recognising and resolving day to day operational problems in conjunction with sales staff
Producing reports, as required by branch management, including financial, service, operational and productivity KPIs
Your Skills and Experiences
Excellent knowledge of Sea freight operational procedures
High level of PC literacy on MS Word/Excel, or similar
Good team player, with the ability to monitor and motivate the staff
Ability to communicate effectively
Excellent organisational skills and strong interpersonal skills
Excellent motivational leadership and influencing skills to achieve results
Ability to work on own initiative and to deliver agreed actions on time
Bonus discretionary
31 days holidays including bank holidays.
Your Role
The purpose of the role is to oversee the smooth running of the sea freight import department; to maintain and develop existing customer relationships; adhering to relevant company operating, financial and QSHE procedures. As a member of the branch sea freight team, contributing to the overall effectiveness, development, management and profitability of the sea freight dept.
Your Responsibilities
Management of the import department, ensuring adequate operational coverage is maintained at all times, through management of rotas and staff holidays
Ensuring that strict Credit Control guidelines are adhered to by all staff
Actively encouraging the training, personal and career development of the departmental team, through the annual PPR process
Active involvement with all import accounts for the branch in conjunction with local Sales
Visiting clients, where applicable, which may involve unsociable hours, and travel outside office hours/UK
Maintaining discipline within the department, in line with company policies and procedures
Recognising and resolving day to day operational problems in conjunction with sales staff
Producing reports, as required by branch management, including financial, service, operational and productivity KPIs
Your Skills and Experiences
Excellent knowledge of Sea freight operational procedures
High level of PC literacy on MS Word/Excel, or similar
Good team player, with the ability to monitor and motivate the staff
Ability to communicate effectively
Excellent organisational skills and strong interpersonal skills
Excellent motivational leadership and influencing skills to achieve results
Ability to work on own initiative and to deliver agreed actions on time
Bonus discretionary
31 days holidays including bank holidays.
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Ocean Customer Relationship Coordinator
Import Ocean Customer Relationship Co-Ordinator
Must have two years freight forwarding experience
We have an opening within the Import Customer Relationship Team at our Kent Branch. This interesting role provides an excellent opportunity for an individual who is either competent in Overland and/or Ocean Imports or has an understanding of Freight Forwarding. The successful person will be confident in building and maintaining relationships with customers in order to generate and increase the business.
Key responsibilities will consist of:
Liaising with overseas partners, suppliers & customers
Completion of entries and shipping documentation
Communicating with overseas agents as per requirements, updating them and solving problems that arise
Receiving and checking relevant import documentation
Charging files
Passing purchase invoices and dealing with any queries
To be considered for this position you will need to demonstrate:
Experience in import operations
Attention to detail, adaptable and keen to learn
Commercial awareness with good communication and negotiation skills
Excellent customer service skills together with a real team player ethos
Hours of work are Monday - Friday 9.00am - 5.30pm
In return we offer a competitive salary and an excellent benefits package.
up to 25 days holiday plus bank hols
Life cover
Bonus
Defined benefit pension scheme
Discounted store/shopping benefit scheme
income protection
Car Parking space
employee assistance programme
Mandatory training.
Must have two years freight forwarding experience
We have an opening within the Import Customer Relationship Team at our Kent Branch. This interesting role provides an excellent opportunity for an individual who is either competent in Overland and/or Ocean Imports or has an understanding of Freight Forwarding. The successful person will be confident in building and maintaining relationships with customers in order to generate and increase the business.
Key responsibilities will consist of:
Liaising with overseas partners, suppliers & customers
Completion of entries and shipping documentation
Communicating with overseas agents as per requirements, updating them and solving problems that arise
Receiving and checking relevant import documentation
Charging files
Passing purchase invoices and dealing with any queries
To be considered for this position you will need to demonstrate:
Experience in import operations
Attention to detail, adaptable and keen to learn
Commercial awareness with good communication and negotiation skills
Excellent customer service skills together with a real team player ethos
Hours of work are Monday - Friday 9.00am - 5.30pm
In return we offer a competitive salary and an excellent benefits package.
up to 25 days holiday plus bank hols
Life cover
Bonus
Defined benefit pension scheme
Discounted store/shopping benefit scheme
income protection
Car Parking space
employee assistance programme
Mandatory training.
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Ocean Freight Customer Care Coordinator x 2
Import Ocean Freight Customer Care Coordinator x 2
1. To provide service information, quotations, take bookings and champion the needs of the customer.
2. To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
3. To handle shipments by road and sea forwarding. Protect the company from unpaid accounts by taking due note and following the company policies with regard to credit ratings and outstanding account balances.
4. To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed.
5. To process shipment information in a timely manner to prevent delays
6. Engage with customers and provide appropriate quotations. Follow up quotations and correspondence with customers using your best endeavours to secure business at all times.
7. To collate all the necessary information to ensure any order progress enquiries from customers are dealt with efficiently and kept informed of the status of the order at all times.
8. To work in conjunction with Sales Executives to develop and secure new business
9. To demonstrate a knowledge and understanding of Customs Regulations/Dangerous Goods/Insurance rules; determine whether goods are subject to any of these special requirements ensure adherence and be capable of providing advice to customers as necessary.
10. To liaise with customs staff when required, providing them with accurate information to ensure goods are quickly cleared for import/export in accordance with the Customers requirements.
11. To undertake any general office duties required, including typing, filing, to contribute to the smooth and efficient running of the department.
12. To alert the Manager/Supervisor of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
13. To deal with any communication into and out of the department in a customer focused professional manner.
14. To build and maintain effective business relationships with colleagues throughout the business.
Company Benefits
up to 25 days holidays plus bank holidays
Life Cover
Bonus
Defined Benefit pension scheme
Private Healthcare
Income Protection
Car Parking
Employee Assistance Programme
Training.
1. To provide service information, quotations, take bookings and champion the needs of the customer.
2. To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
3. To handle shipments by road and sea forwarding. Protect the company from unpaid accounts by taking due note and following the company policies with regard to credit ratings and outstanding account balances.
4. To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed.
5. To process shipment information in a timely manner to prevent delays
6. Engage with customers and provide appropriate quotations. Follow up quotations and correspondence with customers using your best endeavours to secure business at all times.
7. To collate all the necessary information to ensure any order progress enquiries from customers are dealt with efficiently and kept informed of the status of the order at all times.
8. To work in conjunction with Sales Executives to develop and secure new business
9. To demonstrate a knowledge and understanding of Customs Regulations/Dangerous Goods/Insurance rules; determine whether goods are subject to any of these special requirements ensure adherence and be capable of providing advice to customers as necessary.
10. To liaise with customs staff when required, providing them with accurate information to ensure goods are quickly cleared for import/export in accordance with the Customers requirements.
11. To undertake any general office duties required, including typing, filing, to contribute to the smooth and efficient running of the department.
12. To alert the Manager/Supervisor of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
13. To deal with any communication into and out of the department in a customer focused professional manner.
14. To build and maintain effective business relationships with colleagues throughout the business.
Company Benefits
up to 25 days holidays plus bank holidays
Life Cover
Bonus
Defined Benefit pension scheme
Private Healthcare
Income Protection
Car Parking
Employee Assistance Programme
Training.
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Ocean & Road Freight Care Coordinator
Import Ocean & Road, Freight Customer Care Coordinator
1. To provide service information, quotations, take bookings and champion the needs of the customer.
2. To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
3. To handle shipments by road and sea forwarding. Protect the company from unpaid accounts by taking due note and following the company policies with regard to credit ratings and outstanding account balances.
4. To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed.
5. To process shipment information in a timely manner to prevent delays
6. Engage with customers and provide appropriate quotations. Follow up quotations and correspondence with customers using your best endeavours to secure business at all times.
7. To collate all the necessary information to ensure any order progress enquiries from customers are dealt with efficiently and kept informed of the status of the order at all times.
8. To work in conjunction with Sales Executives to develop and secure new business
9. To demonstrate a knowledge and understanding of Customs Regulations/Dangerous Goods/Insurance rules; determine whether goods are subject to any of these special requirements ensure adherence and be capable of providing advice to customers as necessary.
10. To liaise with customs staff when required, providing them with accurate information to ensure goods are quickly cleared for import/export in accordance with the Customers requirements.
11. To undertake any general office duties required, including typing, filing, to contribute to the smooth and efficient running of the department.
12. To alert the Manager/Supervisor of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
13. To deal with any communication into and out of the department in a customer focused professional manner.
14. To build and maintain effective business relationships with colleagues throughout the business.
Company Benefits
up to 25 days holidays plus bank holidays
Life Cover
Bonus
Defined Benefit pension scheme
Private Healthcare
Income Protection
Car Parking
Employee Assistance Programme
Training.
1. To provide service information, quotations, take bookings and champion the needs of the customer.
2. To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
3. To handle shipments by road and sea forwarding. Protect the company from unpaid accounts by taking due note and following the company policies with regard to credit ratings and outstanding account balances.
4. To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed.
5. To process shipment information in a timely manner to prevent delays
6. Engage with customers and provide appropriate quotations. Follow up quotations and correspondence with customers using your best endeavours to secure business at all times.
7. To collate all the necessary information to ensure any order progress enquiries from customers are dealt with efficiently and kept informed of the status of the order at all times.
8. To work in conjunction with Sales Executives to develop and secure new business
9. To demonstrate a knowledge and understanding of Customs Regulations/Dangerous Goods/Insurance rules; determine whether goods are subject to any of these special requirements ensure adherence and be capable of providing advice to customers as necessary.
10. To liaise with customs staff when required, providing them with accurate information to ensure goods are quickly cleared for import/export in accordance with the Customers requirements.
11. To undertake any general office duties required, including typing, filing, to contribute to the smooth and efficient running of the department.
12. To alert the Manager/Supervisor of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
13. To deal with any communication into and out of the department in a customer focused professional manner.
14. To build and maintain effective business relationships with colleagues throughout the business.
Company Benefits
up to 25 days holidays plus bank holidays
Life Cover
Bonus
Defined Benefit pension scheme
Private Healthcare
Income Protection
Car Parking
Employee Assistance Programme
Training.
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Operator
Import Operator
Dealing with imports for both sea and airfreight
Arranging customs clearance
Good customer service and good phone manner as dealing with customers day to day
Liaising with shipping lines / airlines with regards to charges, releases and deliveries.
Invoicing customers and arranging deliveries within UK
Freight forwarding experience minimum 3 years
Salary 25-30 K
Dealing with imports for both sea and airfreight
Arranging customs clearance
Good customer service and good phone manner as dealing with customers day to day
Liaising with shipping lines / airlines with regards to charges, releases and deliveries.
Invoicing customers and arranging deliveries within UK
Freight forwarding experience minimum 3 years
Salary 25-30 K
FREIGHT & LOGISTICS
ESSEX OFFICE
Export Operator
Export Operator
Dealing with exports for both sea and airfreight
Arranging export customs clearance, VGM
Sending B/L via inttra, airway bill instructions, sea and air
Good customer service and good phone manner as dealing with customers day to day
Liaising with shipping lines / airlines with regards to charges, checking invoices
Invoicing customers and arranging door deliveries via agents when required
Freight forwarding experience minimum 3 years
Salary 25-30 K
Dealing with exports for both sea and airfreight
Arranging export customs clearance, VGM
Sending B/L via inttra, airway bill instructions, sea and air
Good customer service and good phone manner as dealing with customers day to day
Liaising with shipping lines / airlines with regards to charges, checking invoices
Invoicing customers and arranging door deliveries via agents when required
Freight forwarding experience minimum 3 years
Salary 25-30 K
OFFICE & PROFESSIONAL
ESSEX OFFICE
Multi Modal Sales Executive
Multi- Modal Sales Executive
Cold canvass / Prospect, develop, secure and manage new Ocean, Air and Road freight business accounts.
To Cover Canterbury, Dover, East Kent.
Main duties:
Identify new sales leads and cold call, actively pursue / follow up, negotiate and close.
Develop sales opportunities from data held within the internal CRM system in conjunction with the Director.
Diligently follow-up on all incoming sales leads and provide the Director with feedback.
Manage tender enquiries for larger A list customers with communication and co-ordination to all relevant internal parties.
Face to face customer meetings where required with specific objectives and results to achieve.
Experience required:
Proven sales track record of gaining new business (Ideally within the freight forwarding industry) and successfully working to and exceeding Sales Targets.
Excellent relationship building skills, identifying new business opportunities and ability to close successfully. Ability to prioritize, organize & manage time efficiently is essential. Industry knowledge would be a considerable advantage
Skills:
An outgoing, lively, engaging and knowledgeable personality.
Manage relationships with customers and sales prospects.
A self-motivated, aggressive attitude, with drive and ambition.
Commercial awareness and ability to negotiate at a high level.
Able to work as part of a dedicated and professional team.
Superb communicator and networker with ability to maintain a long-term professional relationship.
Must have previous Freight Forwarding experience.
Cold canvass / Prospect, develop, secure and manage new Ocean, Air and Road freight business accounts.
To Cover Canterbury, Dover, East Kent.
Main duties:
Identify new sales leads and cold call, actively pursue / follow up, negotiate and close.
Develop sales opportunities from data held within the internal CRM system in conjunction with the Director.
Diligently follow-up on all incoming sales leads and provide the Director with feedback.
Manage tender enquiries for larger A list customers with communication and co-ordination to all relevant internal parties.
Face to face customer meetings where required with specific objectives and results to achieve.
Experience required:
Proven sales track record of gaining new business (Ideally within the freight forwarding industry) and successfully working to and exceeding Sales Targets.
Excellent relationship building skills, identifying new business opportunities and ability to close successfully. Ability to prioritize, organize & manage time efficiently is essential. Industry knowledge would be a considerable advantage
Skills:
An outgoing, lively, engaging and knowledgeable personality.
Manage relationships with customers and sales prospects.
A self-motivated, aggressive attitude, with drive and ambition.
Commercial awareness and ability to negotiate at a high level.
Able to work as part of a dedicated and professional team.
Superb communicator and networker with ability to maintain a long-term professional relationship.
Must have previous Freight Forwarding experience.
FREIGHT & LOGISTICS
ESSEX OFFICE
Customs Clearance Clerk
Customs Clearance Clerk to cover shifts.
Responsibilities:
Advising Clients of cleared shipments
Performing office filing duties
Assisting the senior clerks with completing the day to day Dover road freight customs clearance work
Assisting the senior clerks with completing the deep sea customs operations
Assisting the senior clerks with completing the booking and delivery operations of deep sea containers
Assisting with the completion/amendment of road freight bookings as required
Arranging the stamping of T2L documentation
Assisting with the completion of excise declaration
Assisting with other operational duties within the office at Managers discretion
Dock running when required
Requirements:
Good understanding of Excel spreadsheets and other Microsoft software
IT Literate
Must be able to meet deadlines
Must be able to identify and report problems
Conscientious and have attention to detail
Be a team player
Good communicator
Polite and efficient
Be flexible
Responsibilities:
Advising Clients of cleared shipments
Performing office filing duties
Assisting the senior clerks with completing the day to day Dover road freight customs clearance work
Assisting the senior clerks with completing the deep sea customs operations
Assisting the senior clerks with completing the booking and delivery operations of deep sea containers
Assisting with the completion/amendment of road freight bookings as required
Arranging the stamping of T2L documentation
Assisting with the completion of excise declaration
Assisting with other operational duties within the office at Managers discretion
Dock running when required
Requirements:
Good understanding of Excel spreadsheets and other Microsoft software
IT Literate
Must be able to meet deadlines
Must be able to identify and report problems
Conscientious and have attention to detail
Be a team player
Good communicator
Polite and efficient
Be flexible
FREIGHT & LOGISTICS
ESSEX OFFICE
Junior Customs Clearance Clerk
Junior Customs Clearance Shift Clerk.
Although any level of previous experience can be considered, we are prepared to take on a first jobber for this interesting position which requires constant learning. This is a shift position, so candidates must be 18 or over. Mainly dealing with international drivers of (non-EU) freight through Dover, our 24-hour office handles international consignments through Customs procedures at most Airports and Ports of the UK. Assessing and chasing information to be interpreted for, and meeting, HMRC requirements of goods classification, origin status, and valuation for Duty purposes, so that declarations can be prepared and presented accurately and in good time through various Port management systems. An enquiring mind should enjoy the variety of different goods and types of trade transactions we have to consider and reference to EU and UK Regulations for our clients, in order to move their goods through HMRC and Other Government Agencies.
Job Type: Full Time
Salary: negotiable - Benefits include bonus payments twice a year + annual car parking fees.
Rotating Hours: 10am - 6pm / 3pm - 11pm / 11pm - 7am
Although any level of previous experience can be considered, we are prepared to take on a first jobber for this interesting position which requires constant learning. This is a shift position, so candidates must be 18 or over. Mainly dealing with international drivers of (non-EU) freight through Dover, our 24-hour office handles international consignments through Customs procedures at most Airports and Ports of the UK. Assessing and chasing information to be interpreted for, and meeting, HMRC requirements of goods classification, origin status, and valuation for Duty purposes, so that declarations can be prepared and presented accurately and in good time through various Port management systems. An enquiring mind should enjoy the variety of different goods and types of trade transactions we have to consider and reference to EU and UK Regulations for our clients, in order to move their goods through HMRC and Other Government Agencies.
Job Type: Full Time
Salary: negotiable - Benefits include bonus payments twice a year + annual car parking fees.
Rotating Hours: 10am - 6pm / 3pm - 11pm / 11pm - 7am
FREIGHT & LOGISTICS
ESSEX OFFICE
Customs Clearance Clerk
Customs Clearance Clerk
Customs Clearance Clerk.
Knowledge of customs clearance requirements essential min.2 years
Working with the existing operations staff, liaising with clients, drivers etc. must be confident dealing with people at all levels and have a good telephone manner. To be capable of completing export and import declarations for freight clearance through HMRC requirements. Apply and interpret rules for Traders and advise requirements or best practice in order to prepare and present declarations to move consignments through customs procedures at frontiers.
Job Type: Full-time
Salary: GBP23k+ dependant on experience - Benefits include bonus payments twice a year + annual car parking fees.
Shift Hours: - 10am - 6pm / 2pm - 10pm
Customs Clearance Clerk.
Knowledge of customs clearance requirements essential min.2 years
Working with the existing operations staff, liaising with clients, drivers etc. must be confident dealing with people at all levels and have a good telephone manner. To be capable of completing export and import declarations for freight clearance through HMRC requirements. Apply and interpret rules for Traders and advise requirements or best practice in order to prepare and present declarations to move consignments through customs procedures at frontiers.
Job Type: Full-time
Salary: GBP23k+ dependant on experience - Benefits include bonus payments twice a year + annual car parking fees.
Shift Hours: - 10am - 6pm / 2pm - 10pm
FREIGHT & LOGISTICS
ESSEX OFFICE
RO RO Customs Ops Clerk
Ro-Ro Operations Clerk.
Knowledge of customs clearance formalities a necessity.
Working alongside the Senior Day Staff you will be responsible for interpreting and assessing all incoming e-mail instructions and enquiries to our global e-mail, assisting customers with advice, ensuring the shift clerks are kept fully up-dated with operational decisions and instructions plus assisting in completing both import and export documentation when required. Good telephone manner.
Job Type: Full Time
Salary: GBP25k+ dependant on experience - Benefits include bonus payments twice a year + annual car parking fees
Shift Hours - 9am - 5:30pm
Knowledge of customs clearance formalities a necessity.
Working alongside the Senior Day Staff you will be responsible for interpreting and assessing all incoming e-mail instructions and enquiries to our global e-mail, assisting customers with advice, ensuring the shift clerks are kept fully up-dated with operational decisions and instructions plus assisting in completing both import and export documentation when required. Good telephone manner.
Job Type: Full Time
Salary: GBP25k+ dependant on experience - Benefits include bonus payments twice a year + annual car parking fees
Shift Hours - 9am - 5:30pm
FREIGHT & LOGISTICS
ESSEX OFFICE
Import Operations Manager
Import Operations Manager
Description
The Import Operations Manager would be responsible for efficient planning, direction and cordination of the activities of all employees engaged in the Import Customer Service Department.
Clearly communicating customers expectations and managing the implementation of necessary operational and customer service practices.
Motivate staff through clear leadership and guidance as well as pro-active personal management and team building.
Job Functions
The Import Operations Manager will be required to perform but not limited to the following duties.
Manage staffing, training and performance evaluations to develop personnel
Control and improve service quality
Co-ordinate and liaise between sales and operational departments.
Work closely with the sales and customers service teams to develop potential business and devise strategic approaches to the market.
Visit important clients from time to time to assist in sales and ensure the customer is receiving adequate customer service.
Min of five years freight forwarding background is Required.
Salary GBP38 - 40K + Bonus
Description
The Import Operations Manager would be responsible for efficient planning, direction and cordination of the activities of all employees engaged in the Import Customer Service Department.
Clearly communicating customers expectations and managing the implementation of necessary operational and customer service practices.
Motivate staff through clear leadership and guidance as well as pro-active personal management and team building.
Job Functions
The Import Operations Manager will be required to perform but not limited to the following duties.
Manage staffing, training and performance evaluations to develop personnel
Control and improve service quality
Co-ordinate and liaise between sales and operational departments.
Work closely with the sales and customers service teams to develop potential business and devise strategic approaches to the market.
Visit important clients from time to time to assist in sales and ensure the customer is receiving adequate customer service.
Min of five years freight forwarding background is Required.
Salary GBP38 - 40K + Bonus
