Great opportunity for a Sea Logistics Export Customer Care Specialist to join a well-established team in Liverpool. Get rewarded for your commitment and expertise!!
The role entails; Ensuring customers experience is a positive one each and every time they engage with the station. Focusing on improving customer satisfaction by delivering high quality services at all times. Providing a high level of forwarding and market knowledge and ensuring all requests are carried out to the pre-set service levels and standard procedures. Monitoring EXPORT customer shipments in order to provide proactive updates to customers and to problem solve. Handling customer inquiries, provision of quotations within corporate guidelines for pricing, up-selling, and follow up; field complaint calls and provide problem resolution in alignment with stakeholders. You will also liaise closely with the sales and account management teams to ensure the smooth on-boarding of new customers.
Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
Experience in Sea Logistics Export Operations
Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature.
Excellent organisational skills, strong interpersonal skills with the ability to problem solve.
In Return; excellent package and more to revealed at interview stage...www.firstchoiceuk.com
Customs & Customer Relations-Contract. We are ready to Go! We are recruiting on behalf of a well-established shipping group with integrated logistics services to offer.
Previous experience of customs processes such as: import/ export declarations, VAT, tariff codes, incoterms, simplified import declarations, calculation of import duty, risk management, verification of origin of goods, bill of landings and other relatable tasks???
In return you will receive an attractive salary and benefits package, matching your successful portal of skills and experience. Offer of development prospects for driven high performers available on deck! This is a fix-term contract of initially 6 months with a good possibility the contract may be extended permanently beyond the fixed term. Our Client offers flexible working hours (rotating shift schedule, including weekends).
The tasks of this role as follows;
Variety of administrative tasks relevant to Custom House Brokerage including but not limited to: Import & Export and Transit Movements, relevant CHB financial activities, updating registers, file management within the CHB department.
Reporting and monitoring of the customs data and internal systems.
Maintaining first-class relationships with external and internal stakeholders.
First Choice Staff*Specialist Recruiter*- www.firstchoiceuk.com .Time is ticking...we have what it takes for you to see the difference! We have the vision, prospects and opportunities for you!