*LIVE IN ON-SITE ACCOMMODATION AVAILABLE*

Must hold a valid VISA to live and work in the UK

We currently have an exciting opportunity to join the team as a Chef De Partie.

Youll join a talented brigade of chefs who demonstrate natural palates and creative flair in the Restaurant. In this fast-paced environment, every attention to the finest detail is afforded to dishes served over breakfast, lunch and dinner. Creative talent is widely supported and you will have the opportunity to work with the finest seasonal and local produce. Throughout the year there will functions such as weddings, craft fairs, hog roasts, BBQs some of which you will be expected to take the lead on in the kitchen.

You must be passionate, hardworking and dedicated to a progressive career as a professional Chef. Our ideal candidate will be energetic, creative and have the confidence in their skills and ability to thrive there.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as be knowledgeable of classic food preparations, dishes and cooking. Its essential that you have a level 2 NVQ in professional cookery or equivalent. Its required that you have at least one years experience working in a similar role and possess excellent food presentation skills. Excellent time management skills and the ability to work under pressure are key, along with exceptional interpersonal and communication skills.

It is essential that you have an in-date Level 2 Food Safety certificate. In return, we will offer you a supportive workplace in a luxurious environment, competitive salary and excellent training and development opportunities. This post requires the candidate to be flexible and dedicated to the hospitality profession working Full Time, 5 days over 7.

**If you do not hear from us your application has been unsuccessful.**

*LIVE IN ON-SITE ACCOMMODATION AVAILABLE*
Must hold a valid VISA to live and work in the UK
Hours: 40 Flexi Shifts
Responsible to : Head Chef

Purpose of Job:
Work alongside head chef to manage daily kitchen activities, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking. Provides meal quality and consistency by following designated recipes.

Special Notes or Conditions:
The working week is any 5 days over 7. Kitchen is required to be covered from 6am - 10pm.
This list is not exhaustive and will be reviewed periodically when adjustments may be made.

Main Duties and Responsibilities:
Please consider impact on: Customer- People - Partners - Performance (Physical)

Customers
To maintain good liaison and communication between all customers and departments to ensure a seamlessly smooth and efficient operation.
Ability to constantly prioritise, while delivering best service to all customers at all times
Support marketing department with promotion of catering products and events, and attendance at appropriate exhibition as required.
Ensure a thorough knowledge of corporate customers.
Deal with and manage difficult customers to ensure the best outcome is always achieved. Keep record of what has happened and report through to your line manager, ensuring that, when need be, the situation is passed onto a manager to achieve the acceptable outcome.
Ensure all client enquiries are handled, stored and actioned appropriately on a daily basis
Ensure all customers feel special. Take time to spend time with customers when necessary, so that their needs are filled and they walk away happy.
Work closely on mentoring all junior staff, including apprentices in your area, ensuring that they are delivering the top-class service at all times.
Work with the Head Chef on implementation of an annual internal promotional plan.
Promote and report all customer feedback through questionnaires, or conversation to the Line Manager and Operations Manager

People
Establish and maintain effective working relationship with colleagues, managers and all customers at all times
Re-enforce a culture of training and development whilst mentoring the apprentices.
Deputise for the Head Chef as required at meetings and undertaking certain roles such as rostering within the department.
To show top class communication skills, verbal, written and face to face, excelling on a daily basis.
Be a team player, cover shifts, when possible, be flexible and a caring helpful member of the team that all departments can rely on and can come to at any time.
Assist teams when they are learning new skills, readily showing and actively imparting your skill set to see and help others develop.
Enjoy working in a successful and established team, bringing new ideas to the team and developing on those ideas. Be a committed team player.
Create an environment of enjoyment where team members and colleagues enjoy the atmosphere of fun that is created and want to come to work and be in a great environment of inclusivity.

Partners
Create and participate in a great customer focused environment focusing on delivering the best products to promote new business and all repeat customers.
Maintain effective relationships with suppliers.

Performance
Work with the head chef to produce diversified menus in accordance with the policy and vision;
Come up with new dishes which appeal to the clients, whenever required;
Establish the working schedule and organize the work in the kitchen so that everything works like a well-oiled machinery;
Produce high quality dishes that follow up the established menus
Discover talented chefs and train them in order to reach the high standards;
Train the Apprentice and junior kitchen staff in order to provide best results in minimum time and using at the maximum the available resources;
Maintain order and discipline in the kitchen during working hours;
Developing a cross-marketing strategy in order to increase profit, such as pairing drinks with the food served
Make sure the hygiene and food safety standards are met in all stages of food preparation, starting with the ingredients and ending with the finished dish which leaves the kitchen door
Make sure that the professional equipment is in good conditions and signal any malfunction before it affects the staff or the clients.
Create schedules for kitchen staff to ensure optimum resource management and speed of service
Train new and existing kitchen staff on the preparation, arrangement and plating of dishes per the current menu
Ensure all staff members adhere to culinary standards and regulations
Respond to customer inquiries and concerns personally
Design new menu choices based on seasonal ingredients and customer demand
Track, record and replenish inventory as needed
Cross-train kitchen staff on multiple stations
Assist Head chef with pricing menu items
Four-year degree or culinary school completion
Experience preparing French cuisine
High level of creativity and reliability
Flexible schedule required
Familiarity with menu costing procedures

Other
Be a strong ambassador at all times.
Lead by example to deliver first class catering provision and customer service
Plan and set own training and development plan in line with the departmental strategy and departmental KPIs and implement as required.
Maintain a flexible, adaptable work life balance
To be aware of relevant Health & Regulations and act/comply accordingly.
Any other reasonable duties as agreed with Head Chef

**If you do not hear from us your application has been unsuccessful.**

Purpose of Job:

Supervise all aspects of the food and beverage services within Restaurant and Bar area. Provide hands on day-to-day operation and manage and coordinate staff on duty.
Supervise and manage operation, budgets, income targets and staff within the Food and Beverage social events.
Front the organization, preparation and delivery of the Weddings and social events
Provide and ensure a friendly, efficient and professional catering service to all customers and consistently exceed their expectations
Develop existing processes, procedures and catering products. Work closely with all departments and act on client feedback to deliver and develop excellent catering service to encourage further business.
Ensure that all information and customer requirements is communicated clearly, efficiently, on time and delivered by the team on duty.
Supervise junior staff, including their recruitment, training and development Promote catering products provided at all times.

Special Notes or Conditions:
The working week is any 5 days over 7. Restaurant shits are covered between 6.45am - 11.00pm, but these will vary according to customers' requirements and working times will be based on the business.
This list is not exhaustive and will be reviewed periodically when adjustments may be made.

Main Duties and Responsibilities:
Please consider impact on: Customers - People - Partners - Performance (Physical)

Customers
Provide efficient, courteous and professional customer service at all times
Update the Kinetic system with any requirements and subsequent changes and make sure that all client requirements are visible and correct on function sheets.
Supervise the delivery of all aspects of F & B service to our customers
Constantly update information regarding customer requirements and understand the PMS booking system
Understand all catering requirements, catering products, services and expectations
Liaise with Front of House & Sales teams daily regarding any catering changes and ensure that these are delivered efficiently, including last minute changes.
Ensure that the team working always meet and greet all clients within the Restaurant area in order to provide a personal service and welcoming atmosphere, putting customer service at the forefront of every activity
Deal with and manage difficult customers to ensure the best outcome are always achieved. Monitor the reasons and report these to the Line Manager and ensure these are communicated and logged effectively
Put in place methods and procedures to ensure that the best customer service is being monitored and delivered at all times.
Understand and have knowledge of all clients, any feedback obtained pass on to Line Manager in accordance with the feedback policy
Monitor and report any possible enhancements or improvements to the service
Liaise with the Head chef or the Chef on duty regarding the brief of every meal service, in order to provide correct information to the customer regarding all products served
Manage the balance between customer satisfaction and effective business management, deal with last minute changes and solve problems as they arise in calm manner, while maintaining high attention to detail
Promote and report any customer feedback through conversation to the Line manager or General Manager

People
Establish and maintain effective working relationship with colleagues, managers and all customers at all times
Show first class communication skills, verbal, written and face to face, excelling on a daily basis.
Liaise with all departments regarding the requirements for the specific events, including the Bar supervisor regarding Beverage orders, Head chef regarding the food and menu requests and Restaurant Supervisor regarding the linen, supplies and staffing.
Communicate effectively to ensure all departments, employees and clients interpret and respond clearly and effectively to spoken requests over the phone, radio or in person, and to verbal or written instruction
Brief and allocate correct information and duties to the staff on daily basis and prior to every meal service
Supervise and manage new and junior staff, providing the necessary on job training as and when required
Train, mentor, develop and motivate all staff and develop on the job training methods that are effective and keep costs to a minimum
Ensure all the team are fully trained and have the ability to handle telephone, email and face to face requests on a daily basis
Pass on any suggestions from the staff on how to improve service and customer experience to the Line Manager or the appropriate department
Address the staff performance as necessary in an appropriate manner. Apply current legal and in- house HR procedures to ensure retention of good staff and the provision of the high-quality service.
Attend weekly Operations meetings, meetings with clients and Events co-ordinator and other meetings as and when required and actively participate in these meetings.

Partners
Work on developing partnerships both internally and externally that benefit both Missenden Abbey and the University
Work closely with University's central services i.e., HR, Finance and Building and Estates to maintain compliance with set policies and future developments
Work closely with the suppliers on reducing costs where possible while enhancing products relevant for the Event business, including maintenance contracts. Ensure that negotiation is always taking place to achieve the best possible price and service, in accordance with the set procedures
Sit on any committees that require an understanding of the University business and direction as requested by your Line Manager and the General Manager and liaise where appropriate with relevant stakeholders to ensure that the sales and operations are considered at all times in the planning of any activities.

Performance
Ensure that all F&B provisions are monitored, checked, reported and delivered on time as requested by clients and your line manager
Develop and constantly enhance level of service provided to all clients
Actively promote products, their upsell and provide show rounds when necessary.
Actively participate and liaise with Wedding and Events co-ordinator and Food and Beverage Manager regarding the calendar of events and the availability and set up of new events
Work together with the Line Manager in setting of the targets for the Food and Beverage department
Be responsible for achieving the agreed targets for the hospitality events area and ensure that these are communicated to all staff at all times and within deadlines.
Be performance managed on success of the Food and Beverage department in line with the Budget, up selling and increasing usage at all times.
Liaise with and assist the Wedding & Events co-ordinator in reaching set targets and budgets for the functions/ wedding business
Create table plans for the Events and ensure that these correspond to specific client requirements. Show flexible and creative approach and provide advice on layout options at all times.
Create table plans for meal servings and ensure that the space is fully optimised and clearly allocated for the individual clients
Liaise with the Head Chef on developing and pricing new or modified dishes
Liaise with the Line manager and Head chef regarding the presentation of the meal service and address any issues regarding the delivery
Look ahead and plan the staffing levels for the events in accordance with client requirements
Use Kinetic booking system constantly for any catering requirement updates, client profiles and level of business and update system if necessary.
Lead by example in maintaining the highest service standards possible ensuring customer service is at the forefront of every activity carried out in your job.
Ensure all areas of Restaurant, Bar and Coffee stations are clean and presentable at all times
Ensure that all allocated duties and standards are met by team members at all times
Create staff rotas for the day-to-day Business and Events in effective and highly efficient way that keep staffing levels to a minimum, continually focusing on costs, but not losing site of delivering top class customer service and work within the set staff budget levels
Calculate staff timesheets and wages for any atypical staff and report to line manager
Contribute to setting up the budgets for Restaurant area staff costs
Ensure all health and safety procedures are followed in line with organisational policy and Health and Safety at Work.
Monitor the performance and quality of all equipment and furniture within the F&B area
Report defective equipment and furniture and organize and liaise with Building and Estate department and suppliers on repairs of equipments within agreed budget
Assist and liaise with the Restaurant & the Bar as required for the client requirements
Be aware of and comply with Alcohol Licensing Laws and follow the procedures and standards as laid out in the Standard operating procedures.
Ensure that all stationary levels are met and agreed within the set budget

Other
Deputies Food and Beverage Manager in their absence
Manage all other Food and Beverage Supervisor areas (Restaurant & Bar) as and when requested by your Line Manager.
Be a strong ambassador at all times.
Attend and complete any training courses as and when required
Maintain a flexible, adaptable work life balance
Maintain high standards of hygiene and personal presentation. The uniform provided to be worn in the correct manner.
Perform Duty Management roles and responsibilities as and when requested
Maintain the office work area in a clean and professional manner at all times
Any other duties that may be deemed necessary from time to time.Bottom of Form
**If you do not hear from us your application has been unsuccessful.**

Salary: Up to GBP27,190k per annum
Location: Great Missenden
Hours: 41.5 hours per week
Shift 11pm - 7.30am 5 days over 7
Responsible to: Deputy General Manager

Job Purpose:

Night Manager will represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Main Duties & Responsibilities of the role:
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety including regular patrols of the property.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high-quality service-oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be a point of contact for our guests, and other responsibilities to ensure all requirements are met during our guests stay.
Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counsellings and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Purchase, re-order and maintain housekeeping and Support Services supplies and inventory.
Conduct post-event inspections of all meeting rooms, Function rooms and public areas prior to the guest and clients checking out and report this back to the Front Office Manager
Uphold the highest standards of cleanliness, safety, and conduct.
To Give Technical Support and Advice to all Clients
Provide and ensure a friendly, efficient and professional customer service to all visitors and employees and consistently exceed their expectations
Maintain and develop existing processes and procedures, use of all internal systems and equipment to support business objectives.
Co-ordinate, develop and promote the brand, services and products at all times.
Customer Focus:
To implement the consistent delivery of high-level customer service.
To help ensure that the department creates a professional impression to customers and team members.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
To maintain good liaison and communication between Reception and all operational teams to ensure a seamlessly smooth and efficient delivery of client requirements
Ability to constantly prioritise, while delivering best service to all customers at all times
Provide hands on IT/ Technical support to all clients during their stay.
Ensure all customers and accounts feel special. Take time to spend time with all customers so that their needs are filled, and they walk away happy.
Carry out set procedure in the event of an emergency, i.e.: fire or accident which may require the attendance of the emergency services and first aid.
Carry out general support service type duties for clients and staff as necessary, including moving furniture, deliveries and luggage.

Prerequisites
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Night Manager in the way to represent themselves on behalf of hotel management.

People Management:
To create a team environment which promotes good employee morale and ensures a high level of commitment and pride.
Establish and maintain effective working relationship with Colleagues, Managers and all customers at all times
To show top class communication skills, verbal, written and face to face, excelling on a daily basis.
Communicate effectively to ensure all departments, employees and clients interpret and respond clearly and effectively to spoken requests over the phone, radio or in person, and to verbal or written instruction
Receive, take and pass on messages in absence of colleagues or other departments.
Be a team player, cover shifts, when possible, be flexible and a caring helpful member of the team that all departments can rely on and can come to at any time.
Assist your team and others in Missenden abbey when they are learning new skills and provide aspects of training for Duty Management.
Enjoy working in a successful and established team, bringing new ideas to your team and developing on those ideas. Be a committed team player.
Create an environment of enjoyment where your team members and other colleagues enjoy the atmosphere of fun that is created and want to come to work and be in a great environment of inclusivity.

Experience
Previous Front Office experience in supervisory/management capacity in a Mid-scale or Luxury property is required.
Previous customer service and general computer experience required. Property Management Software experience required.

Other:
To proactively keep yourself informed of the goals and objectives and those of other departments, maximising the role you play in delivering the budgeted targets.
To support the key control system at Missenden Abbey, ensuring the security of all keys are accounted for.
To operate Kinetics and the IT systems in line with the Abbeys company standards.
To attend training and HOD meetings.
To be fully aware of and strictly adhere to all Health and Safety procedures.
To be fully aware of and comply with the Abbeys rules and regulations as identified in the Handbook

**If you do not hear from us your application has been unsuccessful.**

Salary: GBP20,592 per annum
Location: Great Missenden
Buckinghamshire HP16
Hours: 41.5 hours per week
Shift 11pm - 7.30am 5 days over 7

Job Purpose:
The role of the Hotel Night Porter is to provide efficient, prompt, trouble free and courteous service to guests in absence of Departmental Managers and Staff during the night. The Night Porter will be responsible for the security of the hotel and its guests overnight and to set meetings and functions as per your managers instructions.

Main Duties & Responsibilities of the role:
Duties include -
security of building & guests
Clearing and setting up for next days events
Delivery of room service outside of bar / Kitchen hours
Cleaning all public areas.
Taking telephone calls

Must be customer service focused We are looking for someone who is able to work from 11pm until 8am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following days events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.

Ensure that the service offered by all team members is personal and memorable. That guest needs are anticipated and requests followed up. Build relationships with guests, ensuring that they want to return.
Ensure good communication with all departments throughout the hotel.
Handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.
Be familiar with and promote hotel facilities and attractions within the estate. Assist guests with any requests e.g., information, making bookings, directions.
Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
Ensure you have a well-founded understanding of all Hotel regulations.
Tour all areas of the hotel on a regular basis using the cogard system and report irregularities to relevant department heads, and the estates team.
Ensure all access to the hotel is secure as required by hotel policy and procedure.
Perform any related security duties as required overnight.
Complete all incident reports and distribute to relevant departments.
Record any unusual occurrences or problems arising to the Duty Manager and take appropriate action.
As a team, ensure that guest areas and offices are clean and tidy at all times.
Ensure that wake up calls are made promptly.
Order and deliver newspapers.
Be fully aware of all daily and weekly events in the hotel.
Serve guests at the resident night bar ensuring accuracy by checking keys and having guest to sign bill.
Report any faulty equipment to the relevant persons.
Be familiar with current licensing regulations.
Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness.
Help to maintain a good working environment within the department and good working relationships with all other departments in the Hotel.
Give assistance to other departments as and when necessary.
Carry out any other reasonable requests made by the Deputy General Manager or Duty managers.
Accept reasonable changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guest and patrons.
Attend meetings and training sessions as and when required.

Customer Focus:
To implement the consistent delivery of high-level customer service.
To help ensure that the department creates a professional impression to customers and team members.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
To maintain good liaison and communication between Reception and all operational teams to ensure a seamlessly smooth and efficient delivery of client requirements
Ability to constantly prioritise, while delivering best service to all customers at all times
Provide hands on IT/ Technical support to all clients during their stay.
Ensure all customers and accounts feel special. Take time to spend time with all customers so that their needs are filled, and they walk away happy.
Carry out set procedure in the event of an emergency, i.e.: fire or accident which may require the attendance of the emergency services and first aid.
Carry out general support service type duties for clients and staff as necessary, including moving furniture, deliveries and luggage.

Prerequisites
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the hotel night porter in the way to represent themselves on behalf of hotel management.


Health and Safety
Report all potential and real hazards immediately.
Be fully conversant with all departmental Fire, and emergency procedures.
Attend all fire, health and safety training
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws and reporting any possible hazards and conditions to the Manager.
Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Re-use and recycle where possible


Experience
Previous Hotel / Events experience would be desirable or a similar position.

**If you do not hear from us your application has been unsuccessful.**

Salary: up to 27,190 per annum
Location: Great Missenden
Buckinghamshire HP16
Hours: 40 Hours per week 5 working days over 7
Responsible to: Deputy General Manager


Job Purpose:

As a Hotel Maintenance Manager, your role is to ensure excellent maintenance of the buildings, infrastructure and the overall appearance of our hotel. Your role comprises overall maintenance and upkeep of the hotel buildings infrastructure and exterior. You should conduct routine maintenance of our entire hotel facility.

Main Duties & Responsibilities of the role:

Look after the maintenance of the hotel building and ensure that it contributes to a better hotel environment
Using shield Safety make sure all legal maintenance requirements are being met.
Inspect all the emergency tools on a regular basis and ensure they are working fine
Train the staff to act in emergency situations as and when they arise
Spot the areas of improvement and take measures to improve those areas
Plan the renovations in such a way that it does not affect the hotel operations and does not cause any problems to the guests
Troubleshoot the issues and act on the complaints on a timely basis
Designate task to the other members of the team
Ensure all the technicians and support staff are doing their job properly
Prepare the necessary reports and ensure that the budget is being followed
Work in partnership with the University to Project Manage any building works that happens to the property
Ensure all services & upgrades are performed with the least disruption to operations as per Standard Operating Procedures
Ensure preventative maintenance is performed where possible
Maintain a good working stock of equipment according to operational requirements
Ensure all departmental standards, processes and legislative requirements have been adhered to
Ensure issues are resolved or repaired timeously minimizing guest disruption
Ensure compliance with the overall business objectives and growth strategies
Equipment is well maintained and company property is well cared for
Ensure monthly budget control as per hotel standards
People Management
Resourcing as per operational requirements
Management of performance and of employee relations
Training is aligned to organizational goals, succession plans and talent management

Prerequisites

Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the hotel night porter in the way to represent themselves on behalf of hotel management.

Health and Safety

Report all potential and real hazards immediately.
Be fully conversant with all departmental Fire, and emergency procedures.
Attend all fire, health and safety training
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws and reporting any possible hazards and conditions to the Manager.
Have a high awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Re-use and recycle where possible


Experience / Requirements

A Mechanical/Electrical qualification or equivalent recognised qualification
Minimum 10 years experience in a similar environment of which 3 must be at a managerial level
Valid drivers license


**If you do not hear from us your application has been unsuccessful.**

Hours: 40 Flexi Shifts

Responsible to : Front office Manager

Purpose of Job:
To provide the effective management and co-ordination of reception & client liaison services.
Provide and ensure a friendly, efficient and professional customer service to all visitors and employees and consistently exceed their expectations
Respond to all enquiries or pass to the relevant department in a clear, consistent and professional manner at all times
Develop existing processes and procedures, use of all internal systems and equipment to support business objectives. Working closely with all departments to deliver excellent customer service to encourage repeat business.
Account management and the administrative support of the sales office with all conference, events and weddings throughout the company, including show rounds, final details, account management, administration, finance reporting and customer and account support.
Co-ordinate, develop and promote the brand, services and products at all times.

Special Notes or Conditions:
The working week is any 5 days over 7. Reception is required to be covered from 7am - 10pm.
This list is not exhaustive and will be reviewed periodically when adjustments may be made.
This job is under the Contract along with the new Terms and Conditions
Main Duties and Responsibilities:
Please consider impact on: Customer- People - Partners - Performance (Physical)

Customers
To maintain good liaison and communication between all customers and departments to ensure a seamlessly smooth and efficient operation.
Have the ability to handle all telephone, email and face to face enquiries, quote relevant rates and negotiate terms.
Use the telephone system to receive and answer all calls to agreed service levels.
Ability to constantly prioritise, while delivering best service to all customers and accounts at all time
Work with individual client contacts consistently recommending solutions and pre-empting possible problem scenarios, prior to, during and after their stay.
Follow up with all bookings to ensure that their stay was pleasant and met their expectations. Record this feedback within customer service feedback on rezlynx or on the account file and monitor to ensure repeat business.
Deal with and manage difficult customers to ensure the best outcome for the university are always achieved. Keep record of what has happened and report through to your line manager, ensuring that, when need be, the situation is passed onto a manager to achieve the acceptable outcome.
Deal with all customer enquiries; provide show rounds for all products and up-sell of facilities, services and products with all customers and accounts.
Liaising with the client once the booking has been confirmed by the sales office. Conducting the main two weeks appointment with all bookings prior to the event to finalise all requirements, including menu choices, accommodation names, equipment and transport requirement, and any other specific details. Use this as the opportunity to upsell our and products and services to hit revenue targets.
Ensure all enquiries are handled, stored and actioned appropriately on a daily basis
Co-ordinate all in house conference and event business on a weekly basis.
Deal with overbooking policy
Ensure all customers and accounts feel special. Take time to spend time with all customers so that their needs are filled and they walk away happy.
Work closely on mentoring all junior staff, including apprentices in your area, ensuring that they are delivering the top-class service at all times.
Work with the Front office Manager on implementation of an annual internal promotional plan.
Promote and report all customer feedback through questionnaires, or conversation to the Front office Manager and the Deputy General Manager


People
Establish and maintain effective working relationship with colleagues, managers and all customers at all times
To show top class communication skills, verbal, written and face to face, excelling on a daily basis.
Communicate effectively to ensure all departments, employees and clients interpret and respond clearly and effectively to spoken requests over the phone, radio or in person, and to verbal or written instruction
Attend weekly Operations meetings, and other meeting as and when required and actively participate in these meetings.
Receive, take and pass on messages in absence of colleagues or other departments.
Be a team player, cover shifts, when possible, be flexible and a caring helpful member of the team that all departments can rely on and can come to at any time.
Assist teams when they are learning new skills, readily showing and actively imparting your skill set to see and help others develop.
Enjoy working in a successful and established team, bringing new ideas to the team and developing on those ideas. Be a committed team player.
Create an environment of enjoyment where team members and colleagues enjoy the atmosphere of fun that is created and want to come to work and be in a great environment of inclusivity.

Partners
Create and participate in a great customer focused environment to facilitate effective account management with the top clients and all repeat customers.

Work on developing partnerships both internally and externally.
Work closely with University's central services i.e., HR, Finance, IT and Business Systems to maintain compliance with set policies and future developments.
Work closely with BNU to ensure that all bookings are successful and that they are getting the service that they require to continue booking with us in the future.
Sit on any committees that require an understanding of university business and direction as requested by your Line Manager and the General Manager and liaise where appropriate with relevant stakeholders to ensure that the sales and operations are considered at all times in the planning of any activities, including academic activities, at the university

Performance
To show top class communication skills, verbal, written and face to face, excelling on a
daily basis.
Hit revenue targets in your area for B&B, Client Liaison, Account Management and Up-selling all account management for conference, events and weddings.
Fully understand the Kinetic booking system required daily to ensure the process is smooth flowing.
Manage the finance system in line with your line manager instructions as and when requested, preparing and raising all the invoices and all of the finance backup and information.
Looking ahead in the conference and accommodation diary to ensure that selling space is best optimised and identify days where business levels are low.
To be responsible for co-ordinating all types of conference and events that are held. Ensuring that operationally the venue can meet and exceed customer expectations.
Use the meetings with key accounts and customers as the opportunity to deal with any concerns of issues before the day, ensuring that all details are recorded accurately and that everyone is aware of what can/cannot be delivered on the day.
Ensure all contracts have been signed prior to the booking commencing and all deposits have been paid and all accounts have been finalised and agreed.
To carry out clerical and administrative duties such as typing, web search, photocopying, research and development.
Processing of customer invoices in an efficient and timely manner as determined by financial regulations and procedures. Prepare the final invoice, reflecting any last-minute changes that were made, to ensure cancelations charges are also included.
Issue and control of petty cash floats and claims, as per defined procedures
Manage last minute B&B bookings and function bed bookings, making sure that these are correctly recorded on the system ensuring rates remain competitive.
Monitor the bed availability on daily basis and manage online booking engines.
To ensure that all cash transactions are properly and accurately recorded
Perform End of Day and make sure that the payment transactions are correct and balanced at the end of each day
To complete reception procedures/handover as required as laid out in the Standard Operating Procedures.
Attend weekly Operations meetings, and other meeting as and when required and actively participate in these meetings.

To ensure that all keys are signed out/in. To report any lost keys
Be a key account manager for accounts set to you by your line manager. You will be responsible for building this account from the current state and increasing the amount that they use the Abbey ensuring their needs are met and in line with the budget requirements.
To be performance managed on success of your Account, Events and Conference management in line with the Budget, up selling and increasing usage of the Abbey at all times.
To complete reception procedures/handover as required as laid out in the Standard Operating Procedures.
Carry out monthly Duty Management shifts along with all the responsibilities and actions required to complete this role in full and in line with the procedures and post.
To maintain a high standard of personal hygiene and appearance at all time, wearing at all times the uniform in the correct fashion.
To maintain the reception and immediate area in a clean and professional manner at all times.
Manage the balance between customer satisfaction and effective business management, deal with last minute changes and solve problems as they arise in calm manner, while maintaining high attention to detail.
Deputise Reception Manager in their absence.

Other
Be a strong ambassador of Bucks New University at all times.
Attend and complete any training courses as and when required
Maintain a flexible, adaptable work life balance
To be aware of relevant Health & Regulations and act/comply accordingly.
Perform Duty Manager Shift
Any other reasonable duties as agreed with Reception Manager
Top of Form
Bottom of Form
**If you do not hear from us your application has been unsuccessful.**

Weekend Housekeeping Assistant

Job Purpose:
To ensure that the highest possible standard of cleanliness. To ensure that check lists are followed and completed. To assist the Head Housekeeper with supervising shifts in her absence.

Main Duties & Responsibilities of the role:
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensure all rooms are cared for and inspected according to our standards
Protect equipment and make sure there are no inadequacies
Notify Head Housekeeper on any damages, deficits and disturbances
Deal with reasonable complaints/requests with professionalism and patience
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practices
To help ensure the department operates effectively on a day-to-day basis, ensuring company standards are met and delivered consistently with attention to detail.

Customer Focus:
To implement the consistent delivery of high-level customer service.
To help ensure that the department creates a professional impression to customers and team members.
To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
To review and act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
To support the on-going deep clean and spring-cleaning schedules.

Business Awareness:
To take responsibility of the equipment that is allocated to you and the team.

Specific Job Accountabilities:
To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with the business levels.
To carry out stock takes as required.
To maintain good effective working relationships with linen/laundry suppliers where appropriate.
To make sure daily bedroom / areas and quality checks are completed.

People Management:
To help create a team environment which promotes good employee morale and ensures a high level of commitment and pride.

Other:
To proactively keep yourself informed of our goals and objectives and those of other departments, maximising the role you play in delivering the budgeted targets.
To support the key control system, ensuring the security of all housekeeping keys.
To operate the PMS and the IT systems in line with the company standards.
To attend training when required.
To be fully aware of and strictly adhere to all Health and Safety procedures.
To be fully aware of and comply with the rules and regulations as identified in the Handbook.

Hours: Saturdays and Sundays 8am - 2pm
Responsible to: Head Housekeeper

**If you do not hear from us your application has been unsuccessful.**

The gereral assistant will be in charge of serving food, Some till work (after training), Food prep including preparing Sandwiches and salads, cleaning after service etc... will be both front and back of house.

They are late shifts Mon-Fri (11.15-19.15)

Benefits:
Food will be provided while on duty (designated breaktimes and homemade food)
Free parking on-site
Friendly and welcoming team
Will be treated like a fulltime member of the team
Useful training to take forward
Great environment, facilities, and location
Available until roll filled, in current climate, this could potentially be on-going for some time.
Possible temp-to-perm if something both parties want
Term time only
Extra hours are often available


We require:
Team player
Friendly personality
hard worker (we are busy)
reliable person
Enhanced DBS cleared
Preferably someone with own transport (because of location)
Customer focused
Willing to learn

Salary is from GBP9.50 to GBP10.50 depending on experience

**If you haven't heard back from us within 7 working days, please assume you have been unsuccessful this time**