Ocean Import Customer Service Coordinator
| Area | Essex, Essex |
| Sector | Imports |
| Salary | 28000 - 30000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Sue Stone |
| Job Ref | 07258 |
- Description
- We are working with an established forwarder who is looking to recruit Ocean Import Customer Service Coordinator.
GENERAL PURPOSE OF THE POSITION
Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
·Use the most appropriate method of communication (telephone, e-mail, MS Teams and letters) when the first point of contact being for all customers.
·Develop and maintain effective working relationships with key customers to develop more business opportunities.
·Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.
·Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame.
·Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly.
·Support the Sales team by handling, processing and following up rate quotations within timescales set by Management.
·Pro-actively place calls with customers, assisting them with any problems they may have provided advice on all ETAs, vessel details, expected deliveries and any other requirements they may require in a professional manner.
·Be a focal point for all queries from Key Account Customers; and
·Any other duties as required by management for the smooth and efficient operation of the department.
Experience Required.
·Good experience within Ocean Import Trade (Asia preferable but not essential)
·Knowledge managing shipment bookings direct with clients, oversea agents.
·Good Understanding of shipping schedules and carrier procedures.
·Good communication skill by email, phone.
·Understanding of carrier freight rates advantage.
·Good understanding, knowledge to create customer quotations, both FCL/LCL advantage.
·Attention to detail, good organiser, and enjoys a busy environment.
Monday to Friday 9am-5pm
Salary depends on experience.
Please forward CVs to sue.stone@firstchoiceuk.com
·If you have not heard from us within 7 days, then your application has been unsuccessful.
