Operations Coordinator
| Area | Heathrow, London |
| Sector | Operations |
| Salary | 30000 - 40000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Ben Mclellan |
| Job Ref | 09932 |
- Description
- We are recruiting for a growing forwarder in the area.
About the Role
The Senior Operations Specialist is a key member of the operations team,
responsible for leading day-to-day control of time-critical shipments,
coordinating global partners, and ensuring flawless execution across air, road,
and multimodal movements. This role requires strong decision-making, rapid
problem-solving, and the ability to manage high-value aviation and time-critical
cargo with precision.
This position plays an essential part in delivering world-class service to our
customers while supporting growth, process improvement, and operational
excellence.
Key Responsibilities
Operational Control & Execution
Manage and oversee time-critical shipments (AOG, NFO, hand-carry,
engines, APUs, parts, spares).
Coordinate with airlines, handlers, agents, and ground transport partners
to ensure seamless end-to-end execution.
Monitor live shipments and proactively resolve delays, risks, and
operational issues.
Ensure compliance with aviation security, customs, and regulatory
requirements.
Lead operational escalations during out-of-hours or complex logistics
movements.
Key Skills & Experience
Previous experience in freight forwarding, aviation logistics,
AOG/time-critical movements, or similar.
Strong understanding of airfreight processes, cargo operations, and
global logistics.
Ability to work in fast-paced, high-pressure environments with rapid
decision-making.
Excellent communication skills with customers and suppliers.
Strong attention to detail and ability to manage multiple live shipments
simultaneously.
Proficiency with freight systems (e.g., Boxtop) and MS Office.
Knowledge of customs processes and regulatory requirements preferred.
Strong problem-solving and escalation management abilities.
Hours: 09:00am - 17:30pm
Salary: GBP30,000 - GBP40,000
If you do not hear from us within 7 days, your application has been unsuccessful.
