Operations Manager
| Area | Heathrow, London |
| Sector | Operations |
| Salary | 45000 - 55000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Ben Mclellan |
| Job Ref | 09931 |
- Description
- We have an exciting opportunity with a growing Freight Forwarder in the area.
Role Overview
The Operations Manager is responsible for leading the day-to-day operational
performance of the company across air freight, road freight, AOG, cross-trade and time
critical shipments. Managing the UK Operations and 3PL team in London LHR.
This role ensures the highest standards of speed, accuracy, compliance,
customer service, and operational control, while driving team performance and
supporting strategic growth. Working to targets to drive operational excellence.
The Operations Manager will act as a key point of escalation, ensuring seamless
workflow from quote to delivery, and maintaining the companys reputation for
exceptional service levels. Reporting directly to the Founding Directors at the Forwarder.
Key Responsibilities
Operational Leadership & Management
Lead, manage, and mentor a team of Operations Specialists across air,
road and multimodal movements.
Ensure all shipments are executed to FSLs time-critical standards with
full visibility, proactive updates, and on-time delivery.
Allocate jobs, manage workflow capacity, and oversee all operational
planning activities.
Maintain 24/7 operational readiness through team rota management
and escalation cover.
Customer Experience & Service Excellence
Ensure customers receive a premium, high-touch service aligned with
FSLs CX expectations.
Act as the main escalation point for urgent or high-value shipments
(AOG, engines, high-value freight).
Oversee proactive milestone updates and ensure communication is
consistent, timely, and solution-driven.
Skills & Experience Required
Essential
Previous operational experience in air freight, aviation logistics, AOG, or
time-critical freight.
Strong leadership capabilities with prior experience managing a team.
Deep understanding of global air freight operations, road freight,
customs, handling agents and airlines.
Excellent communication skills and the ability to manage high-pressure,
time-sensitive situations.
Strong BoxTop or similar FMS experience.
Customer-first mindset with exceptional attention to detail.
Desirable
Experience in engine movements, aircraft parts logistics, or aviation
supply chain operations.
Ability to create SOPs, improve processes, and introduce operational
efficiencies.
Experience in cross-trade routing and international supply chain
coordination.
Hours: 09:00am - 17:30am
Salary: GBP45,000 - GBP55,000
If you do not hear from us within 7 days, your application has been unsuccessful.
