Aerospace Operator
| Area | West London, London |
| Sector | Multi Modal |
| Salary | 32000 - 36000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Kellie Buckley |
| Job Ref | 10096 |
- Description
- Our client close to Heathrow is looking to recruit an Aerospace Operator
Job summary:
The position is focused on ensuring we meet our customers expectations by providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required. The candidate should be prepared to be involved multi modal activities as required and provide support to the supervisor during holiday and absent periods from the office.
The role is mainly Exports, Imports is Road from Europe knowledge of T1's is beneficial.
Key Activities:
Remain in contact with customers and suppliers to maintain relationships
Be apart of the on call rota contracted to a 1 in 3 weeks basis
Cost control
Completion of end-to-end forwarding activities as the individual role requires
Follow strict and time sensitive SOPs/KPIs to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of CargoWise/MS office as requested
Ensure invoicing and job costing are updated within the required timeframe
Month end department compliance
Customs Entries
Assist Supervisors and line managers where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the line manager to complete Internal and external rates reviews.
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Operate within companies QA system
Always remain customs and H&S compliant
Any other tasks as directed by their supervisor or line manager
Technical Experience:
Fully PC literate on excel and word applications
Educated to GCSE/O level standard or equivalent
Good Customs clearance knowledge
Good operational knowledge
A high level of customer service skills
Behavioural Competencies:
Problem solving skills
Procedure and SOP writing skills and ability to work within these.
Customer service driven
Result-oriented and driven to achieve goals and meet targets
Profitability and result-oriented and always looking for improvement in our business processes
Team oriented
Well organised
Quality focus
Good Knowledge of CargoWise
Knowledge of Customs Tariff and Procedures
Financial Awareness
Negotiation Skills
Willingness to work flexible hours as the business requires
Self-motivation and drive to succeed.
Working Monday to Friday 9am to 5.30pm, 1 in 4 weeks out of hours on call, GBP75 per day and weekends GBP150 per day total GBP675 a week.
Salary up to GBP36K depending on experience
If you do not hear from us within 7 days, unfortunately your application has been unsuccessful.
IND26
