Customer Service Control Tower Support
| Area | Heathrow, London |
| Sector | Customer Services |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Abigail Mason |
| Job Ref | 10128 |
- Description
- Customer Service Control Tower Support
Location: Southall
Hours: Monday - Friday | 8:00am - 4:00pm or 9:00am - 5:00pm
About the Role
We are currently recruiting for a Customer Service Control Tower Support position on behalf of a busy and growing freight company. This is a fantastic opportunity for someone with strong customer service experience and knowledge of CargoWise to join a fast-paced logistics environment.
The successful candidate will play a key role in supporting customers, coordinating shipments, and assisting with the day-to-day running of two key client accounts, ensuring a high level of service is maintained at all times.
Key Responsibilities
·Providing excellent customer service to clients via phone and email
·Supporting the Control Tower team with daily freight operations
·Assisting with the day-to-day management of two key client accounts
·Updating and maintaining shipment information using CargoWise
·Monitoring shipments and ensuring customers are kept informed throughout the process
·Handling customer queries and resolving issues efficiently
·Liaising with internal departments, suppliers, and transport partners
·Managing multiple tasks and prioritising workloads effectively
·Ensuring all administration and system updates are completed accurately
Key Requirements
·Previous experience within freight/logistics is preferred
·Working knowledge of CargoWise is essential
·Strong general computer skills
·Excellent communication and customer service skills
·Ability to work well as part of a team
·Comfortable working in a busy, fast-paced environment
·Highly organised with the ability to manage multiple tasks effectively
·Positive attitude with a proactive approach to work
Whats on Offer
·Monday to Friday working hours
·Supportive team environment
·Opportunity to develop within a growing freight business
·Varied and fast-paced role
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**
