Freight Customer Care Associate

https://www.firstchoiceuk.com/job-search/1217-freight-customer-care-associate/customer-services/heathrow/job2026-04-10 18:00:062027-04-10 First Choice UK
Area Heathrow, London Heathrow London
Sector Customer Services
Salary 28000 - 35000 Pounds Sterling
Start Date ASAP
Advertiser Richard Edwards
Job Ref 10060
Description
Fantastic new role has become available for an experienced Freight Customer Care Associate to join this Niche department/Team based close to Heathrow



This client is looking for a high-energy, results-driven, team-oriented experienced Customer Care Representative to join this rapidly-growing team within this specialist department



You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments.



Successful candidate will come from an Art Freight background



You will get 2 days work from home during probation period (4 months renewable once), and then 3 days after probation.



You must be willing to work from the Office 2-3 days per week.





Duties to include.

·Manage incoming clients requests, including quotes & use of our pricing system

·Follow the clients shipments and proactively update them on latest evolutions.

·Develop your own clients relationships and guarantee company reactivity and level of service.

·Communicate with the different logistics teams to fix together different issues daily.

·Suggest improvements in operational processes within the Operations team

·Work with the tech team on our current and future appealing platforms and product

Monday to Friday ( 9am - 5pm ) , 25 days holiday + B/H, Private health, Pension

Salary on offer depends on previous experience



* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.





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