Oceanfreight Export Customer Service

Ocean Export Customer Service Operator

Paying £32,000 - £34,000 depending on experience.

Excellent benefits package offered

Monday to Friday, based in Birmingham

Freight Forwarding experience required.

We are seeking to recruit an Ocean Export Customer Service Operator candidate to join our client’s busy, expanding Ocean Export division.

This is a great opportunity for an experienced Ocean Export Operator to join one of the largest privately-owned Freight Forwarders, who offer ongoing training, career progression and excellent benefits package. 

We are looking for a candidate with experience of working in Ocean Export Customer Service, handling International Export Customers, Suppliers and carriers for both FCL and LCL shipments. 

Duties will include:

• Establishing and building strong relationships across all aspects of the Export supply chain,


• Daily communication with Shipping Lines, Merchant hauliers, customers and agents – internal and external departments


• Co-ordinating the Export of FCL & LCL Ocean freight shipments globally


• Arranging the collection of freight with hauliers


• Working with Shipping Lines ensuring all required equipment is at port for loading


• Full completion of Export shipping documentation


• Billing out Export files for invoicing maximising profitability


• Answering queries and enquiries in a quick and efficient manner via telephone and email


• Utilising the inhouse systems and cargo wise to ensue customers receive the best service


• Demonstrating excellent and professional customers service capabilities

The successful candidate will have experience in Ocean freight exports, possesses strong communication skills and be customer focused with exceptional customer service skills. We are requiring a team player who is hard-working and possesses a dedicated mindset.