Air Freight Key Account Manager
| Area | Suffolk, Suffolk |
| Sector | Exports |
| Salary | 50000 - 60000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Reece Guyett |
| Job Ref | 07268 |
- Description
- KEY ACCOUNT MANAGER - Air Freight (OBC/AOG)
About the Role
We are looking for an exceptional, hands-on Key Account Manager to join our rapidly growing Air Freight team. We dont just move freight; we optimize the journey. We are looking for someone who doesnt just "do the job"-someone who looks at a process and asks, "How can this be faster, better, and more delightful for the customer?"
You will be the bridge between our high-level commercial strategy and our daily operations. Youll work alongside operational leadership to streamline human workflows, train internal AI agents, and provide the speed and charisma that defines our service.
What Youll Do
Operational Excellence & SOPs: Act as the frontline of quality control by identifying inefficiencies in current workflows and proactively refining Standard Operating Procedures (SOPs) to keep operations lean and agile. Manage customer-specific SOP configurations to ensure team alignment.
Commercial Oversight: Direct internal commercials to ensure margins remain healthy, manage ongoing client relationships, and support sales teams in converting opportunities.
Customer Delight: Inject energy into the supply chain by creating "micro-moments" to delight clients-proactively delivering service excellence that makes customers feel fully supported.
Cross-Team Collaboration: Partner with operations leadership to maintain a joined-up approach to service, from managing live handover calls to driving the daily rhythm of Air Freight activity.
AI Integration & Training: Collaborate with modern technology by training and refining internal AI agents-feeding real-world scenarios, reviewing output, and ensuring technology effectively augments team capability 24/7.
Who You Are
You are a subject matter expert in Air Freight who understands that the future of logistics combines human expertise with technological efficiency.
Technical Proficiency: Fully familiar with express air services, pan-European operations, and exports to the USA.
Regulatory & Specialized Knowledge: Strong experience with NOTOC (Notice to Captain) and OBC (On-Board Courier) requirements.
Tech-Driven Mindset: Comfortable leveraging automation and AI tools to work smarter and enhance capability.
Proactive Problem Solver: Confident challenging the status quo, refining SOPs, and providing direct feedback to prevent issues before they arise.
Cultural Fit: Thrives in an environment that values open communication, team collaboration, high-performance standards, and rapid iteration.
Why Join Us?
We offer an environment where you are encouraged to refine processes, shape commercial direction, and work with cutting-edge logistics technology.
Competitive Salary: 50k-60k
Hybrid Work - 3/4 days from home
Growth & Impact: The opportunity to be part of a growing business where your voice is heard and you can test your best ideas rapidly.
Tailored Benefits: Open to discussing bespoke benefits and flexible arrangements that matter to you.
