Air Export Operator
| Area | Heathrow, London |
| Sector | Exports |
| Salary | 35000 - 40000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Reece Guyett |
| Job Ref | 11060 |
- Description
- AIR EXPORT OPERATOR
Salary: Market Competitive
Working Hours: MondayFriday, 09:0017:30
Location:Heathrow
Key Requirements
Minimum 3 years experience within the freight forwarding/airfreight industry.
Full working knowledge and practical experience of CDS Export procedures.
A stable employment history, with no more than two jobs in the last five years.
Strong knowledge of airfreight export processes from start to finish.
Previous experience working with airlines, overseas agents, customers and suppliers.
About the Company
An established international freight forwarding company with a long-standing presence within the industry, providing transportation and consultancy services to clients worldwide.
The business has built its reputation on robust and sound business practices and has successfully grown through changing economic and market conditions.
Despite advances in technology and paperless trading, the freight forwarding industry remains a highly people-oriented business. Employees are a highly valued resource and play a key role in delivering the high levels of service expected by clients.
The successful candidate will join an established team and will be responsible for managing airfreight export shipments while maintaining excellent customer service and operational standards.
Person Specification
The successful candidate will demonstrate the following skills, qualities and attributes:
Strong organisational and time-management skills, with the ability to prioritise tasks, manage a busy workload and meet deadlines in a fast-paced environment.
Excellent verbal and written communication skills, with the confidence to communicate clearly and professionally with customers, suppliers, airlines, overseas agents and internal colleagues.
A professional and courteous telephone manner, with the ability to handle enquiries efficiently and provide a consistently high level of customer service.
Reliable and punctual, with excellent timekeeping and a responsible approach to attendance and working hours.
Exceptional attention to detail, ensuring documentation, Customs information, shipment details and customer instructions are completed accurately.
Strong day-to-day problem-solving skills, with the ability to identify issues, use initiative and find practical solutions to keep shipments moving and minimise delays.
Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
A positive, proactive and adaptable attitude, with a willingness to support colleagues and respond constructively to changing priorities.
Eagerness to learn and develop, with the ability to absorb new information, systems, processes and industry requirements.
A professional approach to work, maintaining appropriate standards of conduct, presentation, confidentiality and customer care.
Ability to work effectively both independently and as part of a team, taking ownership of tasks while contributing to the wider department.
Calm and resilient under pressure, with the ability to manage multiple priorities without compromising accuracy or service levels.
Due to the location and/or working hours of the role, the successful candidate must hold a full driving licence and have reliable transport to travel to and from the workplace.
Job Specification Airfreight Export
The successful candidate will be responsible for managing and completing airfreight export shipments from start to finish.
Key Responsibilities
Contacting shippers and managing shipment requirements.
Arranging collections and coordinating with relevant transport providers.
Preparing and cutting MAWBs and HAWBs, demonstrating a strong understanding of:
Country-specific requirements.
IATA rates.
Airline requirements.
Operator variations.
Promotional references.
Negotiating with airlines to achieve maximum margins.
Completing Customs entries accurately and efficiently.
Demonstrating knowledge of more complex Customs procedures, including:
IPR.
Bonded shipments.
Export licensing.
Using the companys Customs software.
Preparing quotations and demonstrating a strong understanding of current market rates.
Maintaining high levels of customer service throughout the shipment process.
Providing overseas agents with post-flight information and departure advice.
Proactively identifying potential issues and implementing practical solutions to ensure shipments progress smoothly.
Acting as a reliable safety net, ensuring that nothing is overlooked or missed throughout the export process.
Working effectively within a fast-paced environment while maintaining strong email management and prompt response times.
Communicating confidently and professionally, both verbally and in writing, with customers, overseas agents, airlines and internal stakeholders.
Taking ownership of shipments and ensuring all deadlines, customer requirements and operational procedures are met.
Desirable Qualifications
The following qualifications and experience would be advantageous:
Dangerous Goods training/certification.
Aviation Security training up to CO (Cargo Operative) level.
Previous experience using Customs software such as Descartes.
Strong knowledge of current airfreight export procedures and industry requirements.
If you dont hear from us in 7 days your application has been unsuccessful
