Multi-Modal Import/Export Air/Sea/Road-AOG
| Area | Heathrow, London |
| Sector | Freight Forwarding |
| Salary | 40000 - 45000 Pounds Sterling |
| Start Date | ASAP |
| Advertiser | Kellie Buckley |
| Job Ref | 11138 |
- Description
- Multimodal Import & Export Operator required to join this leading small agent
Hours are Mon -Thurs 2pm to Midnight. Hybrid could be option in time
After every shift a full handover must be produced to the day team.
The candidate must be experienced and be able to work independently once the day team finish at 5.30pm.
The role includes handling AOG so previous experience in that field would be beneficial.
First month / six weeks we would require the candidate to work normal office hours to learn customers and company procedures.
Duties
An excellent opportunity has arisen to join a well-established and growing freight forwarding company specialising in AOG and time-critical aviation logistics, based at London Heathrow. We are looking for a Multimodal Import & Export Operator to become a key member of our operations team.
This is a hands-on and highly varied role, covering air, sea, road, on-board courier (hand-carry), and courier shipments, with full end-to-end operational responsibility. You will work in a fast-paced environment handling time-critical cargo, predominantly supporting the aviation industry, where attention to detail and exceptional customer service are essential.
The role is heavily AOG-driven and involves reacting to urgent aircraft-on-ground situations, often working to extremely tight deadlines to minimise aircraft downtime. You will be involved in every stage of the forwarding process, including collections, transport bookings, customs entries, documentation, and liaising with overseas agents and customers worldwide.
Job duties
A fantastic opportunity has arisen to work at a successful and well-established freight forwarder currently experiencing significant growth. The business specialises in time-sensitive aviation cargo, where the highest levels of customer service are required on a 24/7 basis.
In this varied role as a Multimodal Import & Export Operator you will liaise with suppliers, customers, and carriers to arrange door-to-door shipments, assist with customs processes, and ensure deliveries run smoothly and on time.
Key Responsibilities
As Multimodal Import & Export Operator, your duties will include:
·Coordinating worldwide multimodal import and export shipments (air, sea, road & courier), with a strong focus on AOG and urgent aviation consignments
·Arranging UK collections and deliveries to meet strict schedules
·Booking transport with airlines, shipping lines, hauliers, and overseas agents
·Preparing and submitting UK import and export customs entries
·Completing shipping documentation including AWBs, bills of lading, and delivery paperwork
·Assisting with the handling and documentation of hazardous goods (DG)
·Liaising closely with customers, suppliers, and overseas partners
·Maintaining accurate shipment records within internal systems
·Supporting senior colleagues with daily operational tasks
·Providing a high level of customer service and supporting 24/7 aviation logistics though an on-call rota, ensuring rapid response to AOG situations
Previous experience in any of the following roles is advantageous: Logistics Agent, Freight Coordinator, Import/Export Clerk, Customs Broker, Import/Export Agent.
Benefits
·20 days annual leave plus Bank Holidays
·Performance-related bonus
·Pension scheme
·Private Medical Care (upon completion of probation)
·Overtime opportunities once fully trained
·Long-term career development within a growing business
Salary: GBP40,000 to GBP45,000 per annum (depending on experience) + Additional payments for Weekday/Weekend cover + Xmas Bonus + Benefits
Please send your CV to kellie.buckley@firstchoiceuk.com
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful
